Best Western Salisbury Red Lion Hotel

Beautiful period property with great location and beautiful bedrooms

Great value and nice room. Needs a little investment

We were hoping for a quiet and relaxing stay, but both nights we were disturbed by a lot of noise (the manager tried to tell us it was drunken guests but that was not the case. to suggest this is insulting to the handful of guests that were staying. All were elderly and certainly not the type to roll in drunk at 2.45 am. It was staff and everyone who complained know full well this is the case. We were refused dinner on Saturday evening because the kitchen was closed for a function. We had not been warned about this, and had to venture out in the bitter cold, when all we wanted to do was eat at the hotel and hang around there for the evening. On Sunday morning, having waited 45 minutes for our breakfast, which we had prepaid for, we were told that the had run out of food, so we wouldn't be getting any breakfast. We complained, and have just received a full refund, however we are not at all happy with the way the manager swept most of our complaints under the carpet. Reading between the lines, she didnt want to antagonise the staff, all of whom seemed pretty unhappy in any case. I understand that the hospitality industry is having a staffing crisis, but this hotel will have a customer crisis soon, if they don't learn how to treat their paying guests properly.

Beautiful historic hotel. 800 years old so lots of wonderful features. Absolutely lovely staff. So friendly and helpful. It is in position A if you are visiting Salisbury. Would definitely return

Good location but old hotel and needs a refurb. In my room the bin had not been emptied and there was a dirty used towel hanging on the back of the bathroom door.

The hotel is old but loads of character. Friendly staff and a gorgeous little black cat lives there. Bathroom was cold but it was the coldest night of the year so far. We were given a little extra heater that saved the next night for us. Lovely food and will definitely stay again

The hotel is situated in the centre of Salisbury, 5 minutes from local bus stops and 10-15 minutes walk from Salisbury Railway Station. Getting around Salisbury is easy as it is very much designed to walk with lots of safe crossing points. when we first arrived our room had no heating. Faith the receptionist was wonderful as she first checked to see if there were any heaters we could have. they were all in use so she upgraded us to a room she knew form experience was warm and cosy. Heating was an issue in the hotel and certainly needs looking at. the lounge and restaurant could be warmer, and their was a definite drop in temperature as you walked around the hotel passageways too and from your room. We ate in the evening and unfortunately they ran out of the food we ordered. As we had to change our mind the waitress did come back and advise us that she had credited us a main course, this again was excellent customer service. They are definitely short of staff in the hotel and this needs addressing as it will cause other guests to give them a lower rating. Staff did their very best in difficult circumstances however and were always friendly helpful and polite. I would stay at this hotel again and would recommend it to others. I do hope though that when we return the staffing and heating issues will have been solved.

Room was tired and needs a refresh. Bathroom was dirty and creaking. Checking in was told no food was available and the car park was full and I couldn’t use the car charger despite there only being one car in there that night and the following morning. One of the reasons I chose the hotel was the ability to charge. Outside street noise was loud and overall I had a very broken night sleep.