Bagni di Pisa Palace & Thermal Spa

Dear reader! If your thing is out dated, rasty, old, decomposing palace, welcome to hotel Transylvania! Here security doesn't exist. The termal spa hotel can be accessed from god knows how many different unlocked entrances where anybody can casually stroll in for a quick dip in the pool. Only thing to remember is to not forget to ask the pool receptionist for a Swimming cap, otherwise you might get locked in a dungeon. The hotel is quite understaffed at times. You have a bigger chance of meeting Dracula than finding someone to assist you (the exception is the swimmingcap policeman). If you do spot someone from the staff, they make a quick escape via elevator when they see you coming. After that you can't even catch up to them, because the elevator needs 3 business days to reach you. The hotel has a damp feeling in most places. The walls are peeling off and the furniture is out dated. If you thought that you get fresh bed sheets dayly in a 5* hotel, you would be mistaken, because they fit back the sheets from the previous day, and finally changes them after 4 days. The cleaning lady insist on cleaning twice a day (she really doesn't like the do not disturb sign), only to fit old sheets, change towels and not take out the trash. You might get a few calls from reception, which doesn't make any sense, so you go clear it up, only to be told the issue has been fixed. If you have read other reviews you might have doubts about the AC not working. This issue has been clearly fixed as the AC can't be turned off anymore so prepare to go from 40°C in the hallway to the winterland (AC is even on fastest mode when you are not in the room so don't forget to bring a jacket). The hotel definitely doesn't live up to the 5* hotel expectations.

This was my first holiday this year and I decided to stay at Bagni di Pisa for 5 nights to celebrate my birthday and for a relaxing holiday in a very quiet and tranquil area. And quiet it is as I had very good night sleep all throughout my stay. Bed was comfortable and the Comfort double room I had was quite spacious and lovely decorated. Please bear in mind that this hotel is a typical Italian palazzo with antique furniture but this was a plus for me as it gives the hotel its unique character. I was on half board basis. The food was always good and the food menu and wine list were quite varied also offering typical stuff from the region. WiFi was so and so. The spa area was very good with heated indoor pools. Even the outdoor pool which was my favorite is heated. They offer also sauna and massages and I recommend their massage therapists highly especially a certain Alexandra and Caterina (if I’m not mistaken) - I felt rejuvenated, so thank you ! Housekeeping was done twice a day and toiletries offered were of very good quality. However even though I enjoyed my stay I have some reservations as follows: 1) This hotel is not adults only; 2)Even though the location is lovely and the hotel is situated overlooking the hills it’s quite detached from anything else albeit the train station which is situated just 8mins walk away; 3) At dinner they literally force you to take wine so you feel compelled to take wine - for a person like me who is a bit alcohol intolerant this is quite irritating; 4) Check the final bill when you checkout as you might have differences here and there- in my case there was a huge mistake but it was rectified immediately. I also noticed that prices shown here and there do not include tax- so watch out! 5) There’s no security anywhere inside or outside the building which for a huge place like this, which also caters for weddings etc, is quite unacceptable if not strange!! All in all I enjoyed it very much and I really appreciated the lovely gift the management gave me for my birthday but somehow I felt that there was something lacking. Even though all staff were cordial and friendly I didn’t feel at home…

We were a bit scared to go reading all reviews. However our stay was amazing. Yes, building hasn’t been renovated, but we found it is a plus. It gave stylish, authentic feeling. Spa was great, just find someone to show you around first. It’s not big, but there was enough place for everyone. Not sure if it’s overcrowded during summer or weekends. We been just after Easter and it was amazing. Restaurant is expensive. But the food was delicious and service was great. We had half board - so I really recommend to take this option. There is also nice hiking route near. I wish we would be better prepared for walks! But probably next time! We were not renting a car, so traveled from Pisa by bus, it took around 10 minutes. Amazing stay, great service. Hope to come again.

I must have started this review about 5 times because I don't really want to be negative, but then again I don't want to be positive either! We stayed here for one night, and it was enough - much like Pisa itself I feel - one day/night is enough! The location is well out of Pisa - taxi will cost in the region of €25, but if you like the idea of their thermal pools, saunas, etc it's worth it. Our room was a split level - bed above the en-suite with a decent sitting/chilling area downstairs. However I use the term "chilling" ironically because the AC couldn't get near coping - despite having it working as hard as it could for the entire stay, it only managed to cool the room by less than one degree celsius. Opening the windows didn't help, but they opened into a corridor anyway, so privacy was a concern. Once you actually see a member of staff in the thermal baths/spa area (they seem to be rather sp**** and stay hidden - pretty sure I read that in someone else's review), they are lovely, but I genuinely felt awkward asking them to show us around - which is what the hotel receptionist had told us to ask! When we checked in, we were informed of a "party" being hosted on the terrace that evening with food (not beverages) costing €90 each. We may have been tempted, but decided that given we were only there for one night, we'd eat in Pisa itself. On returning to the hotel we grabbed a couple of drinks at the bar and were invited (by who appeared to be the Food and Beverage manager) to enjoy our drinks on the terrace with the live music still playing - this was lovely and very thoughtful - certainly the highlight of our stay at the hotel. All in all, it's somewhat aged and needs a bit of TLC, possibly understaffed a little, and in a rural location. That said, the staff are very good and the location makes it wonderfully peaceful and relaxing. The thermal baths are beautiful and somewhat unique so it's very "different" and for a night-or-two, you can't go wrong. I don't regret booking it, and if the AC had worked, so would probably have been a far more positive review.

Please stay somewhere else! Learn from our mistake. This may be a photogenic building, but its a soulless, slow, sloppy, faded and, in our case, very expensive place. On arrival we went to the bar for a late lunch. About 25 minutes after Simone had taken our order I asked where our food was? Simone said that he was busy, (only 1 other table was occupied) but he was just going to go and prepare it (...!). I told him to fuggeddaboudit; he complained that it wasnt his fault: he is the waiter & chef. (Is this really supposed to be 5 star service hotel?). We left, and apart from breakfast, we avoided eating in the hotel. (Break fast was fine - because it is self service - but do they really need the squeaky breadgrill with its high pitched irritating squeak?). We were 2 parents with a 5&7 year old. Our room was €650 a night (!). They upgraded us to a suite (so how bad was our original room?). The suite was nice, spacious, elegant but barely a €300 a night accomodation. The wifi was slow, intermittent and some areas with no coverage, which was very frustrating. Tip: get Starlink wifi throughout. In bed I noticed hopping fleas - maybe they were attracted to the mobile phone screen. After I complained, I was told that the room had since been checked, sheets changed and no fleas found - but I still found more the next night and our daughter got 3 bites. Even a week later the hotel calls me at home to assure me that there were no fleas (?) I should have read more reviews before I booked and noted how Thomas the GM notes the criticisms are fabrications.... IMO this hotel grossly devalues The Leading Hotels of the World brand. Pity. Its a decent 3 star hotel at best. I informed the staff about the issues early in our stay. I chased them up again and they apologised and offered me free spa treatment - no thanks: I just want them to fix the issues and make this an enjoyable 3 star hotel. Its never going to be a proper 4 of 5 star and Leading Hotels of the World should drop this as the only 5 star attribute are the prices. Its a rip off for what it is.

What a crap hotel. Close to 2 star in the western word. Save your €400 and go elsewhere. Friendly staff but that’s about it. Food at the restaurant was ok but thats the only slightly positive aspect. Spa section was overcrowded and extra charged for some pools

It’s an amazing old villa where the grand dukes of Tuscany used to stay. The room had a bit of an old smell to it, but sleeping under that frescoed ceiling was definitely an experience. The only issue we had is trying to locate the staff at the spa and at the bar, everyone was MIA for some unknown reason.

Ask about their pension rates because a la cart prices are too high- very pleasant bar and warm thermal soaking pool.