Guest User
August 10, 2023
The hotel is in the city center, the location is convenient, but when you first check in at the front desk, the hotel needs to charge a tax, but it is true that the room fee has been paid in full when booking with Ctrip, but in order to check in as soon as possible, we still follow the hotel's requirements I paid the money, then contacted Ctrip, and received a reply from Ctrip the next day, promising to refund the corresponding taxes and fees, and Ctripโs refund was credited to the account on the same day, so although there was a problem, it was communicated and resolved in a timely manner, especially Ctripโs The Internet telephone communication option is still a very important timely and effective communication method for guests who are abroad and are inconvenient to answer the phone.
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