iPutMyTowelOutEarly
June 21, 2021
Communication with their staff ahead of arrival was fine, but I had to ask several questions twice. Free parking is close enough, but a few flights of stairs and a stretch of cobblestones need to be conquered to get to the property from the closest parking. Check in wasn't great. I was asked for an arrival time through WhatsApp (actually a good idea, very convenient) and I provided it, but when I arrived punctually nobody was there. Nobody answered the bell. After a few minutes, a page arrived, but spoke no English. After 20 minutes a reception staff arrived and showed me to my room. I understand that it's not always possible to staff all properties all over town, especially outside of high season, but when I provide a time and arrive punctually, someone should have been waiting for me. WiFi didn't work, apparently a problem with the telecoms company. The room itself was nice and well appointed. No AC, and the provided fan was unfortunately quite noisy, should be upgraded. Good breakfast, their Indian staff is very friendly and helpful. 12-hour laundry service was great, if not exactly great value. Arianna could have been a little friendlier at checkout, she seemed in a hurry. Giardino Segreto was one of the most expensive places I staid at during my Tuscany tour, and the quality wasn't quite there. For €80-90 per night, it would be good value.