NYX Hotel Ibiza by Leonardo Hotels

Awesome clean hotel & very nice room. Great food & very friendly staff

Great location, varies of options for things to do in the hotel. Loved my stay there!

First impressions of you look from afar are great, it’s when you get closer and this is a hotel trying to appeal to the higher end of the market with a cheap refurb. Negatives: * Offer snacks and drinks at reception or within the lobby area, especially for late arrivals. * Explain the facilities available and where to access them. * Add a welcome leaflet in the room with key information such as meal options for non all inclusive guests. * Offer recommendations for food and general local amenities. * 1 bottle of water complimentary, put it in the fridge or have 2 one chilled and one not. * Fix the aircon, on the lowest setting the rooms are still warm and uncomfortable. * One staff member behind the day bar was very rude when it came to learning I was a staff member of Leonardo Hotels, he did not want to add the staff discount. He also put my food order through wrong, I ordered a cheeseburger but he bought a chicken burger out. Not sure if he even applied the discount as it was €12. I noticed he was rude to a few customers during his shift - 17/10/23. * Couldn’t ask about late check out until the morning of check out. Offers should be purchasable at booking. Would also promote direct booking. * Style of the rooms are an attempt to modernise but unfortunately you can tell this was done at a low budget. The rooms are what would class as standard hotel rooms. * Staff could benefit from some customer service training to provide a more comfortable stay. Positives: * Location is great for access to the beach. Special gate for access to and from beach from day bar area. * Outdoor areas are perfect for sunlight all day. * Two bars one for day and one for night - Changed at 7pm. * Food available at the bar for non AI. * Good selection of drinks. * Checking in and out was quick. * Good size pools which match size of hotel. * Cleanliness of the hotel was to a high standard.

Having recently returned from a 4 night stay at this hotel, cannot fault it in any shape or form. The location is amazing, the hotel is stunning, the staff were all so very friendly and extremely helpful. The choice of food in the restaurant was excellent, the room was fabulous and the view looking over the bay was something else. The outside bar and pool area, perfect place to relax in such comfortable chairs. Everyone is different, and everyone has their own opinion, but for us, this Hotel was one of the best we have ever stayed at. We will certainly be back in the not to distant future.

Visited in August with my sister. Great location moments from a beautiful shallow sandy beach and an easy walk along a seafront walkway to the "*****". We stayed in a superior room on All Inclusive basis. Check in efficient and friendly- we had no issues with staff everyone we dealt with was lovely. Room had a great sea view and was large enough for a week. Decor was a bit quirky - loud print on bedding and a bizarre chair in the shape of a naked lady! Nice large mirror and a safe but could do with more wardrobe and drawer space, we had to keep most stuff in our cases. Bathroom had a shower over the bath and was fine but not that modern. Pool wasn't massive but plenty of loungers (no need to get up early) attentive lifeguard, and water was perfect temperature. Padded loungers on terrace but the bar and pool on lower level so we spent most time there. Food was definitely one of the highlights, buffet style with no a la carte restaurants but lots of choice including local dishes, very fresh and clean. Bar service was fine, again we had no problem with guests not on AI being favoured. Two issues we think could be improved: The drinks - there are very limited cocktails included in AI package (mojitos were excellent) and no branded spirits. Unless you pay the mixers are from a tap and quite flat, a gin and tonic with local gin and tonic from the tap was unidentifiable. But AI guests get a discount on drinks so we had a couple each day. The music: the hotel has taken decision to have no live music and the constant heavy drum beats were a bit headache inducing. The DJs didn't seem to care how few people were dancing and seemed to be entertaining themselves rather than the guests. Our final night was excellent with the dj playing Stevie Wonder, Bob Marley, funk and disco which got far more people up dancing so we hope the hotel will listen to customer feedback and at least play a wider range of music. We must also commend the staff, bar staff, waiting staff (particularly Santiago), reception etc everyone was efficient, friendly and liked to chat. In my experience treat staff nicely and they are generally nice back. Overall we had a great holiday and would recommend the hotel for location alone. But please change the music policy.

Stayed at NYX for a week with friends, lovely hotel, rooms were nice and the air con good. Staff were lovely and great bar service, drinks were great, most of the drinks we wanted were included with all inclusive except for Aperol Spritz but that was no problem, only 8 euros and they were huge. Food was really good, loads of choice for everyone. Location great, right next to the beach. Nice location to watch the sunset. Cleaners so friendly and tidied our rooms everyday and fresh towels everyday as well. Only one thing that annoyed me was the group of young lads started parting at 5am every morning after coming home from clubbing 😂 but it didnt spoil out holiday and to be expected as its Ibiza. Had a great time.

As I said in title, I visited here last year with my friend and I loved it so much that I wanted to return this year with my husband. The hotel has had a major refurbishment and it is still ongoing as there was work being carried out whilst I was there. The rooms are nice as is the reception area and the pool. The sun terrace on the first floor is also lovely...never had any problems getting a sun bed anytime of the day. The food was lovely, lots of variety and I found it to be of a good temperature. The staff were amazing in the restaurant, always hard working. The sunset chillout area is the highlight of the hotel. The staff are wonderful and the views of the bay are spectacular. The beach is also clean and the sea clear. 3 months before I was due to fly, I had an email saying that the hotel is now a vibe hotel and when you arrive you definitely know that. Hotel was full of groups of young girls and lads. We had constant music in the room next to us from midnight onwards, hearing air canisters going off for them to huff balloons, shouting and screaming the corridors in the early hours. It is such a shame that the hotel is now aimed at the younger crowd. Jet 2 are no longer selling this hotel next year and the All Inclusive option is being discontinued. The hotel in itself is lovely but it is now aimed at short stay and weekend visitors instead of being offered as a holiday hotel. So be warned if you are expecting a quiet, calming holiday at this hotel, you definitely need look elsewhere.

My wife and myself stopped at the NYX hotel for a week and we really could not fault this hotel at all! All the staff were so friendly always there to help especially staff member mimis this man was amazing and would go out his way to help us in anyway and made us the best cocktails. Lovely chilled out atmosphere at this hotel live dj through the day at the pool and a live dj on the upstairs bar on a night with amazing views were you can also watch the sunset over the bay. Rooms were clean and changed regularly air con is good if you leave your spare key in during the day room is freezing once you go back . Would defo go back to this hotel lovely location right on the beach and very short walk to the mayhem. Ocean beach pool party is literally around the corner food was lovely great choice for all really couldn't fault this hotel at all thank you to all the staff at NYX hotel for a great week!!!!