Quality Inn & Suites

Unprofessional especially staff Evelyne and their general manager. Negligent customer service. Do not recommend at all. I booked a room at 10:00 am the day of check in and attached a note stating that we will be checking in late. When we got to the hotel, we were told by Evelyn that they cancelled our reservation and she claims that we were contacted to inform us of their random decision. Obviously, no one called us or emailed us. I was left with my family in the street to find an accommodation for the night after hours of travelling. The general manager didn’t even bother to send an email with her unjustified decision and staff Evelyn told me that there’s a another hotel down the street that I can go and check myself in in there. In addition, staff Evelyn claims their hotel is fully booked and that she can’t help me while the vacancy sign is on outside the hotel. Totally unprofessional. She also refused to send me an email with the cancellation. Terrible experience.

Reasonable price. Good bed for overnight stay. No services available. Close to highway.

Really run down but clean

Clean and tidy with exceptional service. Not a big fan of the wooden floors in the room, also no elevators for the 2nd floor. Would book 1st floor next time.

The toilet was dirty as in someone had used it to go # 2, and then it wasn’t properly cleaned before I arrived, and then it stopped working all together, so calling it a ‘Quality Inn’ is really a misnomer.

Room was nice and clean. Hallway walls looked like it was getting painted/repaired. We were on the 1st floor, turned the heat on and it smelt like urine. Not sure if this was an area where homeless people roam and they just decide to be little punks by urinating on heating/ac units. Shower was just hot hot water. When I turned in the shower faucet, water was greyish but eventually became clear. It was cold at first but afterwards it was just Hot. Tried to turn it to cold, but nothing. Maybe get that checked.

Property was filthy. Linen on the bed was stained in several places. There was trash in the hallway and on the carpet. It was obvious the property was not cleaned for a long time. Carpets were dirty throughout the hallways.

I like the way the receptionist welcomed me. Breakfast was horrible. Pan cake dispenser did not work. Second night, at 2 am, my sleep was disturbed by a loud sound from a pipe after the person above me on the second floor flushed the toilet, associated with every 15 minute walking, dropping things sometimes running movements.