Guest User
November 8, 2023
Beautiful structure, very well looked after especially in the cleanliness of the rooms and bathrooms, overall a good holiday if it weren't for the behavior of the staff at the reception who, despite having booked in this structure and therefore paid the 4 star rating, gave me the keys to a room perhaps 2 stars including mold located in the structure in front of the hotel (I HAVE THE PHOTOS), reachable on foot crossing one of the main streets of the town and a dimly lit staircase. The room was completely different from the one booked on the hotel's official website. After making myself heard, I was given the keys to a room within the structure which corresponded exactly to the one booked. I sent a complaint to the facility naively thinking that someone would contact me to apologize, but it was all a waste of time. If you book in a hotel, expect a room inside the structure, and not in the residence opposite which is anything but 4 star
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