Hyatt Regency Sanya Tianli Bay Reviews

Response from Property: Dear guest，thank you for sharing your wonderful experience at the Hyatt Regency Sanya Tianli Bay! We are thrilled to hear that you enjoyed the breathtaking views, serene sounds of nature, and luxurious amenities. It's always a pleasure to receive positive feedback about our hotel, and we're glad that your stay was unforgettable. We appreciate your kind words about Jason and our impeccable service. Thank you for choosing Hyatt Regency Sanya Tianli Bay as your slice of paradise. We look forward to welcoming you back in the future!”

Response from Property: Dear Guest,Thank you for your kind review! We're delighted to hear that our convenient location near the airport and our stylish accommodations have made your stay enjoyable. We strive to provide a comfortable and stylish experience for all our guests, and we're pleased to know that we've met your expectations. Should you need a stylish place to stay again, we look forward to welcoming you back!

Response from Property: Dear Guest,Thank you for sharing your wonderful experience at our hotel. We are delighted to hear that you appreciated the privacy and tranquility of our location, as well as the proximity to attractions such as Tianya Haijiao. We are pleased that you found our hotel to be an oasis offering excellent amenities and a luxury feeling. It is rewarding to know that our new facilities and the efforts of our staff, including Sanjita, contributed to making your stay comfortable and enjoyable.Your comment about the lack of nearby convenience stores or shopping areas is noted, and we appreciate your suggestion for other guests to come prepared. We will consider exploring options to provide easier access to such amenities in the future.Thank you again for choosing our hotel, and we look forward to the opportunity to welcome you back for another memorable stay.

Response from Property: Dear Guest,Thank you for sharing your experience with us at our hotel. We appreciate your kind words and are delighted to hear that even though the hotel is a bit far from the city center, you found it quite easy to use Didi for transportation. It's important to us that our guests have convenient access to travel options, and we're pleased that this aspect of your stay met your expectations.We're also very happy to hear that you enjoyed our breakfast offerings. Providing a delightful morning meal is something we take great pride in, and it's wonderful to know that it exceeded your expectations.Should you have any further comments or suggestions, please do not hesitate to let us know. We are committed to ensuring all our guests have a pleasant and comfortable stay, and your feedback helps us in our continuous efforts to improve.Thank you once again for choosing our hotel and taking the time to share your thoughts with us. We look forward to welcoming you back on your next visit.Warmest regards,Hyatt Regency Sanya Tianli Bay

Response from Property: Thank you for choosing to stay at Hyatt Regency Sanya Ttianli Bay and for taking the time to share your wonderful experience with us. We are thrilled to hear that you had a fantastic four-night stay with us.Becky and the rest of our front office team are dedicated to providing exceptional service and ensuring that all your needs are met. It's heartwarming to know that they were able to accommodate all your requests, making your stay comfortable and enjoyable. We will be sure to pass on your kind words to Becky, Jeff, Kevin, and the entire staff for going above and beyond to make your stay memorable.We are delighted to hear that you felt at home in our beautiful seaside location. Our team takes great pride in creating a welcoming atmosphere for all our guests, and we are thrilled that you and your family had the best time during your stay. Your kind words about the caring staff mean a lot to us, as we strive to provide personalized and attentive service to all our guests.It was our pleasure to assist you with all your deliveries and to ensure that your tablet was safely returned to you. Your satisfaction is our top priority, and we are grateful for the opportunity to make your stay special.Thank you once again for choosing Hyatt Regency Sanya Ttianli Bay. We look forward to welcoming you back for another unforgettable experience by the seaside. If there is anything else we can assist you with in the future, please do not hesitate to let us know.Warm regards from all of us at Hyatt Regency Sanya Ttianli Bay!

Response from Property: Dear Guest,Thank you for taking the time to share your detailed feedback regarding your recent stay at our hotel. We appreciate your honesty and are sorry to hear about the inconveniences you experienced during your visit.We apologize for the pool being closed for renovations and the inadequacy of the compensation provided. It was certainly not our intention to disappoint you with such an experience, especially given the length of your stay.We understand your disappointment regarding the swimming restrictions at the beach. Our policy is in place for safety reasons, but we recognize that it may have impacted your enjoyment of our private beach. We will take your feedback into consideration and explore ways to better communicate and facilitate a more enjoyable beach experience for our guests while still ensuring their safety.On a positive note, we are pleased to hear that you appreciated having Sanjita as your English-speaking manager, and we will ensure she receives recognition for her excellent service. Your comments on the hotel's location and the variety of breakfast options are also greatly valued.Regarding the complimentary round trip to the Duty Free Mall and the photoshoot experience, we thank you for bringing these issues to our attention. We strive to provide genuine value and transparency with all complimentary services, and we will review these offers to ensure they align with our guests' expectations.We are glad to hear that you found the Meituan delivery system to be efficient and user-friendly, and we appreciate your kind words about the cleanliness and ambiance of the room and the friendliness of our staff.Once again, please accept our sincere apologies for any areas where we did not meet your expectations. We hope that despite these issues, you found some aspects of your stay to be pleasant, and we would be delighted to welcome you back in the future to show you our commitment to providing a truly exceptional guest experience.Should you have any further comments or suggestions, please do not hesitate to reach out to us.

Response from Property: Thank you for sharing your wonderful experience at Hyatt Regency Sanya Ttianli Bay! We are thrilled to hear that you found our resort amazing and luxurious, with brand new furniture and interiors that made every corner a separate story. It's delightful to know that you enjoyed the spacious and comfortable rooms, and that the hotel's peaceful atmosphere allowed you to listen to the birds in the morning and enjoy music at night.We are especially pleased that your children had a great time at our free children's club, engaging in many enjoyable activities during your stay. We aim to provide a memorable experience for guests of all ages, and we're glad to hear that your kids had a fantastic time.Your strong recommendation means a lot to us, and we are grateful for your kind words. We are committed to providing a perfect place for holiday, and it's heartwarming to know that you had a nice experience in Sanya and found our hotel to be the best place for relaxing.We appreciate your feedback and hope to welcome you back for another amazing stay at Hyatt Regency Sanya Ttianli Bay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thank you once again for choosing our resort, and we look forward to creating more wonderful memories with you in the future!

Response from Property: Dear valued guest,Thank you for choosing Hyatt Regency Sanya Ttianli Bay for your recent stay and taking the time to share your experience with us. We appreciate your kind words and are delighted to hear that you enjoyed your time at our hotel.It brings us great joy to know that you found our hotel to be new, clean, and beautiful. Our team takes great pride in maintaining the highest standards of cleanliness and aesthetics, and we are thrilled that this was reflected in your stay. We will be sure to pass on your compliments to our dedicated housekeeping team.Your kind words about our friendly staff, particularly Ivy at the front desk, are truly appreciated. We strive to provide exceptional service to all our guests, and it is heartwarming to know that Ivy's efforts left a lasting impression on you. We will make sure to recognize Ivy for her outstanding hospitality.At Hyatt Regency Sanya Ttianli Bay, we believe in creating memorable experiences through personalized service. Should you choose to stay with us again in the future, we would be delighted to assist you with any special requests or recommendations to ensure your stay is even more enjoyable.Once again, we sincerely thank you for your feedback and for choosing our hotel. We look forward to welcoming you back soon for another exceptional stay.Warm regards,Hyatt Regency Sanya Ttianli Bay Team

Response from Property: Dear valued guest,Thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your stay at Hyatt Regency Sanya Ttianli Bay. We take great pride in providing a new and clean environment for our guests, and we are delighted that you found our hotel to be outstanding in terms of cleanliness. Our team works diligently to ensure that the gym, pool, and garden are well-maintained and inviting for our guests.We are especially grateful for your kind words about Tiffany from the lobby bar. We will be sure to pass along your compliments to her. It is always our goal to provide exceptional service and your recognition of Tiffany's efforts is truly appreciated.We would also like to extend our gratitude to Sanjita for her assistance during your stay. Our team is dedicated to addressing any inquiries or requests our guests may have, and we are glad that Sanjita was able to help you and answer all your questions.Your positive feedback is a great motivation for us to continue delivering the best possible experience to all our guests. We are honored to have received a 5+ rating from you.Once again, thank you for choosing Hyatt Regency Sanya Ttianli Bay. We hope to have the pleasure of welcoming you back in the future for another exceptional stay.Warm regards,Hyatt Regency Sanya Ttianli Bay

Response from Property: Dear Guest,Thank you for taking the time to share your wonderful experience at our hotel. We are delighted that you found our hotel to be an excellent choice for a quiet getaway, and we're pleased that you enjoyed our beautiful garden and private beach.We appreciate your kind words about our staff, particularly Kelly, the restaurant manager, and Sanjita, from customer relations. Our team takes great pride in providing friendly and attentive service, and we're glad that shone through during your stay.Thank you also for noting the spaciousness of our rooms, with balconies and large bath/shower areas. We agree that the bed mattresses are excellent, and we're committed to maintaining cleanliness throughout the hotel, including our public toilets.We acknowledge the inconvenience of the hotel's location being a bit far from downtown, resulting in higher taxi costs for guests without a car. We will certainly consider this feedback for future reference and strive to provide solutions or additional information to help our guests manage travel to and from the city center.Once again, thank you for recommending our hotel. We look forward to welcoming you back on your next visit.

Response from Property: Dear valued guest,Thank you for choosing to stay at Hyatt Regency Sanya Tianli Bay and for taking the time to share your wonderful experience with us. We are thrilled to hear that you found our hotel to be very beautiful and enjoyed its prime location by the ocean.We understand the importance of a clean and fresh environment, and we are delighted that you appreciated the cleanliness of the air during your stay. It's truly a pleasure to be able to offer our guests the opportunity to relax and listen to the soothing sound of the waves from the comfort of their own balcony. We are glad that you were able to enjoy this tranquil experience.We take great pride in our breakfast offerings, and we are delighted to hear that you found it amazing. Our team works diligently to provide a wide variety of options to cater to everyone's needs, ensuring that each guest starts their day on a positive note. Your kind words regarding our breakfast are truly appreciated.At Hyatt Regency Sanya Tianli Bay, we strive to provide exceptional service and create unforgettable experiences for our guests. It warms our hearts to know that we were able to meet your expectations and make your stay memorable.Thank you once again for choosing to stay with us. We look forward to welcoming you back to our hotel in the near future, where we will continue to provide you with the same level of exceptional service that you deserve.Warmest regards,Hyatt Regency Sanya Tianli Bay Management

Response from Property: Dear valued guest,Thank you for choosing to stay at Hyatt Regency Sanya Ttianli Bay for such a special occasion. We are thrilled to hear that your girlfriend enjoyed her birthday cake. Our team takes pride in providing exceptional service, and we are delighted that you found our staff to be nice and helpful.We are also glad that you had a great view and enjoyed our pool. We strive to create a memorable and enjoyable experience for all our guests, and we are thrilled that we were able to exceed your expectations.We appreciate your positive feedback and hope to welcome you back for another amazing stay in the future.Warm regards,Hyatt Regency Sanya Ttianli Bay Team

Response from Property: Dear guest, Thank you for your feedback. We are glad to hear that you enjoyed your stay with us. We appreciate your suggestion regarding the bed firmness, and we will definitely take it into consideration for future guests. We apologize for any inconvenience this may have caused you. We hope to have the opportunity to welcome you back in the future.

Response from Property: Dear valued guest,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed your stay at the Hyatt Regency Sanya Ttianli Bay.We are delighted that our hotel's close proximity to the airport was convenient for you. We understand the importance of a hassle-free journey, and we are glad that we could provide that for you.It brings us great joy to hear that you found our rooms spacious. We strive to offer comfortable and well-appointed accommodations to ensure our guests have a relaxing stay.We are thrilled that our breakfast exceeded your expectations. Our team works hard to provide a wide variety of options to cater to different tastes. It is wonderful to know that you enjoyed the delicious spread we offer.At Hyatt Regency Sanya Ttianli Bay, we take pride in our friendly and attentive staff. Your kind words about their service will be shared with them, as they always aim to provide exceptional hospitality.We are also pleased to hear that you enjoyed the beautiful beach scenery. Sanya is known for its stunning coastal views, and we are glad that you were able to experience the natural beauty of the area.Once again, thank you for choosing to stay with us and for sharing your positive experience. We hope to have the pleasure of welcoming you back to our hotel in the future.Warm regards,Customer Service Team