Really don't come, don't come! ! ! ! ! !
If you want to live a healthy life, you really don't want to come to this homestay! ! ! I hope you all have the patience to read it.
The experience of staying this time is very bad. The planned itinerary in Sanya was to stay for eight days. I stayed at the hotel in Yalong Bay a few days ago. I had a great time, but I wanted to change the environment. I saw this homestay on Ctrip at the time. The overall design The style is very beautiful, and the introduction is newly opened. The environment must be very clean. Although the surrounding area is very remote and far away from the sea, my friends and I are very excited. We went to the big swimming pool of the hotel, but we didn’t swim at all. , I fell and broke a bone on the second day of my stay (I went to the hospital to diagnose the fracture).
First of all, I do not deny that as an adult, I must be responsible for the fall, so let me first describe the prerequisites for why I fell.
Because of the design style of the different room types of the B&B, if you want to go from the room to the swimming pool, you will have many different moving lines. Every day, after swimming, many tenants will also return to the room from different directions. Therefore, every aisle and staircase in the B&B Waiting for the ground, there will be different degrees of water stains and a lot of water. At the same time, there is another situation, that is, the laundry room is in the yard on the first floor. After the residents wash their clothes, they will carry them to the second floor to dry. There will also be water droplets on the ground.
When I went back to the B&B at night, I staggered a little because of the slippery ground. I also kindly reminded the staff around me that there was a lot of stagnant water and it was very slippery.
Because the materials used in the aisles and other floors of the hotel are paint coatings, it should be called that, I am not a professional, in short, it is not anti-slip tiles or other anti-slip materials (because the police uncle said so), so in such a place After there is water on the surface, it will be very slippery, but my reminder was not dealt with by the staff, but my friends and I paid great attention to it, but I didn't expect that I was still tricked.
At 11 o'clock that night, there were many people swimming, so we decided to go play for a while. When we changed our swimsuits and went down the stairs, there was already a lot of water on the ground. I went down the stairs very carefully, but at the turn, Unexpectedly, there was still a puddle of water, so I slid out with a four-legged take-off posture, and after landing on my back, and because the steps were all covered with water, I slid a few more steps before stopping. There is a lot of movement, but I am a Leo, very face-saving, although my whole body hurts, and the intention of traveling is to have fun, so after I fell down, I didn’t conflict with the homestay, I thought it was good to rest, after sitting in place for a long time I chose to let my friend help me back to the room to rest. At this moment, I still felt that my pain was only caused by a fall. I thought that my muscle might be strained. I even joked with my friend about the pain of a fracture, and found that I did not describe it. It was so scary, I didn't take it seriously. It can be seen here that I didn't mean to borrow money.
As a result, the pain was so bad that I couldn’t get out of bed the next day, so I asked the hotel staff to take me to the hospital. It was diagnosed as a waist fracture. The doctor suggested to rest for two months before reexamination. Fortunately, there was no need for surgery, but I described it to the doctor. I will be returning to Shanghai in a few days. The doctor prescribed some medicine and a lumbar support, because all the treatment costs are paid by the hotel staff. After returning to the hotel, they also took the initiative to change our room to the first floor, which is convenient for me to walk. I brought some milk and fruit to my room. At this time, I felt a little moved. I felt that although the homestay did not have enough safety awareness, it had a good positive attitude.
But when no staff came to negotiate the follow-up solution the next day, my friend took the initiative to find the other party and proposed our compensation plan. The hotel expressed understanding, but it had to discuss with shareholders, let us wait, and said after waiting for a long time The big boss had a time difference abroad, so he had to wait a little longer. After a few rounds of communication, he finally asked us to call the police to determine responsibility the day before we were supposed to leave Sanya. All of these were communicated by my friend for me. , because I can only lie in the room.
My friend reported to the police. When the police came, they said that they had no way to issue a judgment of responsibility and could only adjust it. However, after seeing the situation at the scene, they said that this was the responsibility of the hotel. Take a look!! These stickers were also subsidized after I fell down) However, the police still criticized the homestay, saying that it has nothing to do with whether to post a warning or not. The water on the ground in the public area must be dealt with in time, emphasizing the stairs of the homestay The material is not non-slip, knowing that there is a swimming pool and using this material, it is very easy to cause residents to fall, and according to similar cases that have been handled in the past, the hotel will choose to go private, and 100% responsible for fear of causing trouble. (The police said these things in front of my friends and the homestay)
The police suggested that we go to the local legal consultation center, and my friend went to the consultation center with the staff of the hotel. The lawyer’s suggestion was that if it is a civil case, the hotel will generally be held responsible for 70% or 55% of the case. See It depends on the specific situation, but the main responsibility must be the homestay, and according to the doctor's recuperation suggestion, the proportion of responsibility is determined by two months' labor and treatment expenses. The hotel staff said that they would explain the situation to the big boss, and they would definitely give a clear answer the next day.
The next day, my friend and I considered going back to Shanghai that day, and we both felt that going to court would be troublesome, so we wanted to settle the matter quickly before we left Hainan, so we accepted the compensation offered by the hotel (very low, lower than Our quotation and the amount of money we can get after the lawsuit, I really chose to accept it because I was afraid of trouble!).
The staff who have been talking to us have expressed their understanding, but they still have to call the boss to confirm and then give us an answer (the attitude has changed a little).
After we returned to Shanghai, the other party sent a message today, saying that the big boss said, let us go to the lawsuit, it is absolutely not selfish.
It is said that they have opened a hotel before, and a guest fell in the bathroom of the room. The hotel is only responsible for 20%, so let us go through the legal process. They think I am a guinea pig, and they want to see how this lawsuit is completed. The risk is lowered.
It's really funny here. We were afraid of trouble, so we chose to accept their suggestion, and both the police and the lawyer explained that the other party was responsible, but the homestay regretted the amount of compensation proposed. This kind of change over and over again is really tiring.
Now my friend and I have contacted a local lawyer with full authority. Even if all the money is used to pay the lawyer's fees in the end, we don't care, we just want to fight for breath.
It's a small matter, but small things can tell the character. Maybe in their eyes, the safety of customers is not within the scope of consideration. A boss who is abroad may look down on the domestic market.
Just a few days after I fell, my friend could still see a lot of stagnant water at the location of my accident. It can be seen that they don't care, so friends who are considering staying in a homestay, remember, life is your own Yes, especially parents who take their children out to relax, safety comes first.
I have written so much, just to remind everyone, how can a poor quality product have good service.
Original TextTranslation provided by Google