Bougainville Bay Hotel

Bougainville Bay Resort offers a truly exceptional experience with its stunning beachfront location, luxurious accommodations, and top-notch amenities. The resort staff is friendly and attentive, always going above and beyond to ensure a memorable stay for guests. The variety of dining options and on-site activities also contribute to the overall appeal of this resort. I highly recommend Bougainville Bay Resort for a relaxing and enjoyable getaway.🇦🇱❤️🇦🇱

amazing vibe and another level of thinking, the hotel is super wow

As a regular customer of the Spa (10+visits) I am sort to report that the facility has deteriorated over the years to the point that now all that can be offered that worked properly without complaint and call for maintenance was the Sauna room for ladies. All other facilities showers, jacuzzi, Haman, steam room, cold room, were either not working at all or not working properly, and cold (possibly a good carbon footprint!)

We were significantly overcharged by this place and are now being ignored by them. We owed €200 upon check-in. They ran my card for it and I didn’t notice until getting home they charged me €289. They have not responded to my four emails attempting to get clarification/a refund. Everything was closed when we went. Maybe our fault for going during the off season but nothing on their website mentions they shut down every bar and restaurant. Only one restaurant was open (no bars were) and the restaurant said they were not able to make cocktails - only wine or beer. They also couldn’t make pizzas which was about half their menu. However the staff (and food!) at the restaurant was great. The restaurant staff and the lifeguards were the only saving graces of the trip. Super friendly and kind. The front desk people, on the other hand, were incredible rude and unhelpful. We were only given one key for two people. When we forgot it in our room one day and they told us in order to get back in we’d have to pay €16 for a new key. This was after waiting 20 minutes for someone to actually show up at the desk. No idea why it was unstaffed so long but we had no way to contact anyone and no way to get in our room. There were multiple times when we went to the front desk for assistance, they looked at us, and turned away and continued their conversations with other staff people. Finally, the place was just dirty. It felt super cold and grimy. Nothing like their photos online. I will say the view was absolutely phenomenal though. Regardless I would absolutely not recommend this place. I find it really sketchy that they overcharged us and, when confronted with a copy of our invoice and a question as to why the charge on my card is so much more, will not respond. There are tons of other hotels and resorts nearby, you’d be better off choosing one of those.

The hotel was good , the rooms clean and the staff were very pleasant, my only issue was that it wasn’t made clear that most of the facilities were closed because of the season, the main bars were closed, the main restaurant was closed and they wouldn’t even make cocktails at the only bar that was open. The surrounding area was closed but decent bars and restaurants were open in the main town.

We found this resort to be average, despite its billing as a "5 star" resort. Even compared to other resorts in Sarande and Albania that we stayed at. Some challenges - appears dated, and unclean in areas (common walkways with carpet are stained) and corners and baseboards show visible dirt), internet is awful with intermittent access, availability and 2G service. We also had no hot or warm water in the afternoon when we went to take a shower after spending the morning outside. Our friends had a room that was extremely noisy into the evening, although that ended at midnight. The location was good, and staff were friendly. The included breakfast was very good. However, we had high expectations given its own touting, and was disappointed by basic shortcomings they need to fix.

Very poor communication the manager of the hotel was very rude communication was through whatsapp yoghan was helpful I must say will not be coming back the hotel is dysfunctional everythingis not in working order tv kettle dishwasher the list is endless the smell in the room’s is not nice

Worst experience ever. We booked 2 rooms for 4 nights. They said that the only option to reserve was to do check out on the third night and to change tipology of room for the last night(with higher price). We accepted this deal but when we went to reception to change rooms they said that was only one room available. They had cancel our reservation for no reason. The receptionists were very rude and unpolite. They said that it wasnt their problem and tried not to give our money back for the last night. Also they said that the hotel had free parking but they charged us 1200 lek/day. The beach was not worth it. Too many people with little space and the beach was dirty. At the lobby was very hot with no AC. I will never come back.