Holiday Inn Express & Suites Chicago West-Roselle

We stayed three nights and it was wonderful to wake each morning to the amazing breakfast. We had the pool and hot tub all to ourselves. Our room was quiet and the bed and pillows were incredibly comfortable. My husband and I loved this place. We will definitely be staying here again the next time we're in town.

Good sized room, friendly staff. Breakfast is adequate. Fitness center isn’t manned well- no towels, dirty towels in hamper for days, weights missing from rack & limited space. Pool had a sketchy film but wasn’t closed.

When we check in, everything was fine. What the hot tub was that hot? And it smelt like fish. My best friend had a room there too. And she said the same thing. A lot of people complained because it smelled like fish and it was dirty if there was a film on the. Regular pool, it's almost like they didn't play chemicals in the hot tub at all. Me and my best friend will never stay there again. And I complained about it and it took a very long time for them to say. Oh, it's gonna heat up, and that was a lot of people point of saying they're because of the hot tub. Even the next day in the morning, my kid went swimming and I was in the hot tub and the hot tub still smelt like fish and it wasn't warm and the water was coming out of the hot tub from the jets. It was just spraying out. It's not like they had enough water in it. And when we went back in the pool the next day. It's still had a film on it like it was dirty. But hot tub still wasn't hot enough to water was pouring out of the jets like spit. Now like they didn't have enough water in the hot tub. It's still smell like fish. I even called customer service. End the talk about this. And they thought that I wanted to change rooms. And that's not what I wanted. I wish I can get a credit. Are we getting my money back? Our part of it?

The room they gave me when I arrived didn’t appear to be clean; therefore, I called the front desk and they took care of it right away. The staff was very friendly and nice.

There were a couple hiccups like our toilet overflowed for no reason and the hot tub was ice cold. However as soon as the problems were reported, staff began working immediately to fix the problem. The real problems were that the older night manager was extremely rude to me when i was purchasing water at night. Additionally check out was at 12pm, yet at 9:30am a maid knocked on my door for about 2 seconds and then opened my door before I could even get out of the chair to respond. Entering the room before checkout time and not even waiting 10 seconds for a response is ridiculous. What if i had been undressed or not in the room, were my belongings safe? It was upsetting. That said everything else about our stay was good. We stayed for a total of four nights.

This property is close to family and we have stayed here during the holidays for the last several years. However, the room furniture, carpeting, etc. are in need of a refresher.

The place was clean and the staff was very friendly and accommodating. Had an issue figuring out the tvs and remotes they came and fixed the problem within minutes

Housekeeping was not very nice knock on my door by 9 am for check out even tho I had reservations for other two night so front desk should have communicated not disturb the guest … also the very first day I was at the front desk for checking waited for 20 min before the guest service came …