Banyan Tree Club & Spa Seoul Reviews

Name: Banyan Tree Club & Spa Seoul
Address: 60 Jangchungdan-ro, Seoul, South Korea, 60 Jangchungdan-ro, Overseas, South Korea
Rating: 4.3

Banyan Tree Club & Spa Seoul

60 Jangchungdan-ro, Seoul, South KoreaView Hotel Details

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Rooms and Guests

Banyan Tree Club & Spa Seoul Guest Reviews

4.3/5

Very Good

46 review

Verified reviews

Location4.4

Amenities4.2

Service4.4

Cleanliness4.3

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All Reviews(46)

Positive reviews(44)

Reviews with photos/video(13)

Awesome stay(17)

Great service(11)

Negative reviews(2)

Naixiaozhu

Banyan Pool Deluxe Room

Stayed in May 2024

Solo travellers

25 review

4.0/5

Very Good

Posted on May 23, 2024

I have always wanted to stay at Banyan Tree. I chose to go to Korea for my birthday this time, so I saw that the price of this hotel was suitable and decided to give it a try. I made a request note on Ctrip in advance, and the hotel responded quickly. Although it could not be met, it was still a response. After arriving at the hotel, the environment and grade of the hotel were still there, but for my stay there, I actually felt that there were still many aspects that were not very satisfactory to me. For example, there was no socket at the head of the bed. My mobile phone and many things were charged on the sink and desk, so it was inconvenient to look at the phone when I was sleeping at night, and the room was very humid because there was a swimming pool. Early in the morning, the hotel staff were ****ing outside very early, so I was going on vacation, but I was woken up early in the morning... In short, it was not very good...

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Response from Property: Dear guest, thank you for choosing to stay at Banyan Tree and spending a wonderful time with us on your birthday. We are glad that you were satisfied with the hotel's environment and quality, but we apologize for any inconvenience you encountered during your stay. Regarding the issue of no socket near the bed, we will seriously consider it and take steps to improve the room facilities as soon as possible to improve your convenience. We will also conduct further inspections and improvements for the problem of high humidity in the room. Regarding the noise disturbance caused by ****ing in the morning, we will communicate with the relevant departments and adjust working hours to ensure that guests' rest is not disturbed. We value your feedback and will try our best to make improvements to provide you with a more pleasant stay in the future. Thank you again for your valuable comments. We hope to have the opportunity to welcome you again in the future and provide you with more satisfactory services. Sincere regards, Christopher LeeGeneral ManagerBanyan Tree Club & Spa Seoul

2yul

Banyan Pool Deluxe Room

Stayed in Feb 2024

Family

4 review

4.0/5

Very Good

Posted on Feb 29, 2024

I had a good rest~ But a smaller room than the one in the picture? Next, I just regret that.

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Response from Property: Hello customer, how are you? Thank you for taking the time to visit Banyan Tree Seoul and leave your kind feedback. We will continue to make Banyan Tree Seoul a place that will remain in your memories for a long time. thank you Christopher Lee General Manager Banyan Tree Club & Spa Seoul

서동민

Banyan Room

Stayed in Feb 2024

Couples

1 review

5.0/5

Outstanding

Posted on Feb 15, 2024

A rare quiet hotel in Seoul. It was disappointing to stay for 2 days and 1 night because there were various exercise facilities and the food was delicious.

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미미민

Namsan Pool Premier Room

Stayed in Dec 2023

Family

1 review

5.0/5

Outstanding

Posted on Jan 13, 2024

The service was perfect. The view was really nice. The breakfast was clean and delicious. The baby was good at playing in the water and had a great time!^^

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cat-blue

Banyan Room

Stayed in May 2024

Family

33 review

3.2/5

Posted on Jun 4, 2024

The room type is poor, there is no view, I had a SPA, it is quite different from the Banyan Tree Bangkok

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Response from Property: Dear guest, thank you for taking the time to share your stay experience with us. We sincerely apologize for the room type and view problems you encountered during your stay, and for your disappointment in our SPA services. We attach great importance to each guest's feedback and are committed to continuously improving the quality of our services. Regarding room types and views, we will further review and adjust room allocation to ensure that every guest can enjoy a better stay. For feedback on SPA services, we will communicate with the relevant teams to find opportunities for improvement to meet your consistent expectations for the Banyan Tree brand. We hope to have the opportunity to welcome you again in the future and provide you with a more perfect service experience. Sincerely, Christopher LeeGeneral ManagerBanyan Tree Club & Spa Seoul

영애

Namsan Pool Premier Room

Stayed in May 2024

Couples

2 review

5.0/5

Outstanding

Posted on May 19, 2024

The room, meals, and swimming pool are all the best. I definitely want to go again. I highly recommend going with family.

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Response from Property: Hello customer, how are you? Thank you for taking the time to visit Banyan Tree Seoul and leave your kind feedback. We will make sure that Banyan Tree Seoul continues to develop. thank you Christopher Lee General Manager Banyan Tree Club & Spa Seoul

Guest User

Namsan Pool Premier Room

Stayed in Feb 2024

Family

12 review

5.0/5

Outstanding

Posted on Mar 4, 2024

The hotel environment and services are both 5-star. The guest room swimming pool is at a constant temperature and stays at 39 degrees. The rooms are large and comfortable. It's great to soak in the swimming pool at night. It's worth recommending!

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Response from Property: Dear customer, Thank you for sharing your review of our hotel. If you have any other feedback or suggestions, please feel free to contact us. We value your opinions and are committed to improving the hotel's services and providing a better experience for our guests. Thank you again for your comment and we look forward to having the opportunity to welcome you again. Christopher Lee General Manager Banyan Tree Club & Spa Seoul

Guest User

Namsan Pool Deluxe Room

Stayed in Jan 2024

Solo travellers

1 review

5.0/5

Outstanding

Posted on Jan 9, 2024

I had a good staycation. I can still smell the banyan tree. I am satisfied with the view, breakfast, and room condition. Although it is expensive, it is well worth it.

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goldbrainstock

Banyan Room

Stayed in Nov 2023

Business travellers

23 review

5.0/5

Outstanding

Posted on Nov 24, 2023

Very quiet room and nice environment. Special praise to the girl who responded when I checked out on the morning of the 22nd. She helped me call a taxi and confirm the airport. She was very meticulous and patient.

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Response from Property: Dear customer, thank you very much for sharing your valuable feedback about our hotel. We are glad that you were satisfied with your review of the quietness and environment of the room. Thank you very much for your compliments on our staff when we checked out on the morning of the 22nd. Our team has been working hard to provide each customer with meticulous, patient and thoughtful service to ensure that your stay is enjoyable. If you have any further suggestions or needs, please feel free to let us know. We look forward to providing you with an excellent experience again on your next visit. Christopher Lee General Manager Banyan Tree Club & Spa Seoul

로마로

Banyan Pool Deluxe Room

Stayed in Dec 2023

Family

1 review

4.0/5

Very Good

Posted on Dec 21, 2023

The rooms and amenities are clean, but the restaurant meals are a bit expensive.

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플로레페

Namsan Pool Premier Suite

Stayed in Apr 2023

Couples

5 review

5.0/5

Outstanding

Posted on Apr 11, 2023

Chicken and pad thai room service is a great Banya Tree. Great view and There are two shower booths where you can use the spacious private spa steam shower. The bed is very soft, so if you pass out for a while, you will pass out without realizing that time has passed. If you do not know or need anything, please ask the front manager You help me in the best way Leave a good memory and take a good rest!

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Response from Property: Hello customer, how are you? Thank you for taking your precious time to visit Banyan Tree Seoul and leaving a good opinion. Banyan Tree Seoul will remain in your memory for a long time. thank you Ryan Yeo Director of Rooms Banyan Tree Club & Spa Seoul

오늘은어디로갈까

Namsan Pool Premier Room

Stayed in Mar 2023

Family

18 review

4.7/5

Amazing

Posted on Mar 17, 2023

It's a quiet location, so it's good, but it's also sad. However, since the lodging is so good, I don't feel that much of a disappoin**ent. It was nice to see Namsan and the whole view of Seoul, and the space was so large that it was convenient to stay with my family. Breakfast is also great.

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공오

Banyan Room

Stayed in Feb 2024

Family

1 review

5.0/5

Outstanding

Posted on Feb 25, 2024

The facilities were clean and the staff were friendly.

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Guest User

Banyan Room

Stayed in May 2024

Family

1 review

4.5/5

Great

Posted on May 5, 2024

Very good service, the hotel is a bit old

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Response from Property: Dear Guest, Thank you for sharing your experience. We are glad that you were impressed by our service. We are sorry for the aging of the hotel. We will take your feedback seriously and take proactive measures to improve it to ensure a more pleasant and comfortable stay. Thank you again for choosing to stay with us. We look forward to welcoming you again in the future. Best regards, Christopher Lee General Manager Banyan Tree Club & Spa Seoul

맥띠

Namsan Pool Deluxe Room

Stayed in Feb 2023

Couples

24 review

4.7/5

Amazing

Posted on Feb 2, 2023

It is also a five-star answer. However, there is central heating and water is in the room, so it can't be helped that it's a little humid.

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6/12

Response from Property: Hello customer, how are you? Thank you for taking your precious time to visit Banyan Tree Seoul and leaving a good opinion. We will share your opinions with the relevant depar**ents so that we can continue to improve. thank you Ryan Yeo Front Office Manager Banyan Tree Club & Spa Seoul

Banyan Tree Club & Spa Seoul Reviews

Banyan Tree Club & Spa Seoul

Banyan Tree Club & Spa Seoul Guest Reviews

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