Ibis Styles Hotels in Sepang

Location: This hotel is located close by to the KLIA and makes it strategic location to stay if have early flight in the morning. Concern 1: During checkin, we were provided 2 keys to rooms and on opening door, found it to be OCCUPIED by other guests (both rooms). Fortunately, they were in decent state. Had to return to front desk and assigned to new rooms. Front Desk team should be aware of which rooms are occupied / available to avoid this kind of issues. Concern 2: Airport shuttle was packed in the morning due to guests not pre-booking their slots. We informed that we needed the 6am shuttle for 3 pax but had to wait for a 2nd shuttle because there were too many other guests heading to KLIA (most without pre-booking). Hotel should prioritize on those who had pre-booked their seats. Facilities: Adequate but didn't have opportunity to use.