Av. de la Buhaira, 2, Seville, Andalusia, 41018, SpainView Hotel Details
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Ibis Styles Sevilla City Santa Justa Guest Reviews
4.5/5
Great
71 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.6
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All reviews(71)
Positive reviews(69)
Reviews with photos/video(25)
Awesome stay(31)
Delicious breakfast(19)
Clean and tidy(15)
Friendly owner(13)
Convenient location(13)
Easy to get around(11)
Close to train station(7)
Negative reviews(2)
Carlos_119
Standard Room With Double Bed
Stayed in May 2024
Solo travellers
14 review
1.5/5
Posted on May 15, 2024
The hotel is near the station but far from the city center. If you don't mind walking, it takes about 20-30 minutes to reach the city center. However, the cleaning service at the hotel is very poor. I left the hotel room at 9 AM and placed a sign requesting cleaning. When I returned at 4 PM, the room had still not been cleaned, and the cleaners were busy with other rooms on the 2nd floor. I then asked the hotel receptionist to request the cleaning service again, and left the hotel for shopping and dinner.
When I came back, the room was still not cleaned. I went down to ask the receptionist again, but was told that the cleaning service only operates until 2 PM and claimed that I had put up a sign asking not to clean the room. The staff simply passed the blame to me, which was totally unacceptable!
El hotel está cerca de la estación, pero lejos del centro de la ciudad. Si no te importa caminar, se tarda unos 20-30 minutos en llegar al centro. Sin embargo, el servicio de limpieza del hotel es muy deficiente. Salí de la habitación del hotel a las 9 AM y coloqué un cartel solicitando que se limpiara. Cuando regresé a las 4 PM, la habitación aún no había sido limpiada y los encargados de la limpieza estaban ocupados con otras habitaciones en el segundo piso. Luego le pedí al recepcionista del hotel que solicitara nuevamente el servicio de limpieza y me fui del hotel para ir de compras y a cenar.
Cuando volví, la habitación aún no estaba limpia. Bajé a preguntar de nuevo al recepcionista, pero me dijo que el servicio de limpieza solo opera hasta las 2 PM y afirmó que yo había colocado un cartel pidiendo que no se limpiara la habitación. El personal simplemente me echó la culpa, ¡lo cual fue totalmente inaceptable!
Response from Property: Hi Carlos!
We are very sorry to hear about your bad experience at our hotel. We understand that the location may not be ideal for everyone, but we are very sorry that the housekeeping service did not meet your expectations. We are going to internally review what happened to improve this aspect.
Thank you for sharing your comments, they help us grow and offer a better service. We hope you give us another chance to show you that we can do better.
Sincerely,
Rodrigo Fernandez
Vice principal
Fraser
Standard Room With Double Bed
Stayed in Sep 2024
Family
101 review
5.0/5
Outstanding
Posted on Oct 6, 2024
What a beautiful hotel. Great location, great pool, decorated rooms - highly recommend
Response from Property: Hi Fraser, thank you for your kind words! We're thrilled to hear that you enjoyed our beautiful hotel, great location, and pool. Looking forward to welcoming you back soon! Rodrigo FernándezSubdirector
Lǐlǐ_sâ
Standard Room With Double Bed
Stayed in Nov 2024
Solo travellers
6 review
4.0/5
Very Good
Posted on Nov 18, 2024
A bit far. The room was nice. No amenities.
Response from Property: Hi! Thank you for your valuable opinion. Glad you like the room. Sorry the facilities are less than satisfactory. Hope you still had a great time. Looking forward to your visit again!
Saludos cordiales,
Rodrigo Fernández
Subdirector
Michael A Liu
Standard Room With Double Bed
Stayed in Feb 2024
Business travellers
19 review
3.2/5
Posted on May 8, 2024
Really really basic. Nothing more… Advise not to go with family. Far from the necessary coziness.
Response from Property: Hello Michael,Thank you for taking your time to let us know your opinion.We are sorry that our location did not seem convenient to you, our hotel is a 15-minute walk from the city center, and we have two buses a 2-minute walk from the hotel door to the city center. Don't hesitate to ask our staff directly during your next stay so we can point it out to you on the map.We hope to see you again.All the bestRodrigo FernándezSubdirector
Guest User
Standard Room With 2 Single Beds
Stayed in Dec 2023
Travel with friends
5 review
4.7/5
Amazing
Posted on Jan 6, 2024
The hotel room was pretty and very cozy. Also the bathroom was also new and spacious. Overall it was a very experience and I would like to stay in the same hotel chain again!
Response from Property: Thank you very much for choosing ibis Styles Sevilla Santa Justa and for your comment, it is great!We work hard to offer our guests a pleasant experience and we are pleased to know that we have achieved this in your case.Additionally, we pride ourselves on being a well-located hotel, making it easy for our guests to explore the city and its surroundings.We will be happy to welcome you again on future visits to Seville.A big greeting! 😊Rodrigo Fernandez.Subdirector.
xsavingsandgoodiesx
Standard Room With Double Bed
Stayed in Mar 2023
Couples
1 review
5.0/5
Outstanding
Posted on Apr 2, 2023
This was a lovely hotel to stay at.
It is modern and clean, and has stylish interiors. The room was large and comfortable. We had a double bed and a sofa, seats, small table, television, free WiFi, large en suite, control over tempreture, pin-code safe and ample space to hang and store clothes and belongings (open wardrobe).
The buffet breakfasts were enjoyable, and most mornings I went down to have this. This included tortilla (Spanish omelette), cured ham and cheese as well as fruits and yogurts, and a variety of breads and toppings.
One night we went up to the roof which was lovely too, at sunset. We had food and drink in the rooftop. There was a swimming pool there (we didn't personally use, as we weren't coming on holiday to swim or lounge by a pool but if we were coming for that type of holifay it looked lovely and clean with lots of lounge beds.
We didn't use public transport at all during our stay, as it was no more than 15-20 minutes walk from everywhere we went (often less), and Seville is a beautiful city to walk around.
The staff were all friendly and helpful too.
Response from Property: Dear xsavingsandgoodiesx, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rodrigo FernándezDeputy Manager
Guest User
Standard Room With Double Bed
Stayed in Jul 2023
Couples
8 review
4.2/5
Very Good
Posted on Jul 25, 2023
The air con is not strong in the room so we called the reception. They informed that the government rule is that the air con can not be lower than 22C. Pool and bar are at the rooftop. We enjoyed the sunset at the rooftop. Not much selections for breakfast.
Response from Property: Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rodrigo Fernández Subdirector
Travellerr
Standard Room With Double Bed
Stayed in May 2023
Solo travellers
12 review
4.7/5
Amazing
Posted on May 31, 2023
The hotel is
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rodrigo FernándezSubdirector
Schick
Standard Room With Double Bed
Stayed in Sep 2024
Family
24 review
5.0/5
Outstanding
Posted on Sep 6, 2024
We like the hotel
Response from Property: Dear Schick,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rodrigo FernándezSubdirector
Guest User
Standard Room With 2 Single Beds
Stayed in Jun 2023
Travel with friends
9 review
4.5/5
Great
Posted on Jun 25, 2023
Nice hotel near the train station with swimming pool and kids/pets friendly
Response from Property: Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rodrigo Fernández Subdirector
Rivera
Standard Room With Double Bed
Stayed in Jun 2023
Travel with friends
6 review
4.7/5
Amazing
Posted on Jun 18, 2023
The pool view is so good, breakfast is good. Have play place for kids.
Response from Property: Dear Rivera, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rodrigo Fernández Subdirector
Gheorghe Cornovanu
Standard Room With Double Bed
Stayed in Feb 2023
Couples
4 review
3.7/5
Posted on Feb 22, 2023
I will give a 3,5 stars.
We had a good stay, our first time at any Ibis , breakfast was good as well, close to center. But I was expecting a bit more , thinking that I paid 100E pe night though is gonna a bit better, my special requests where not meet unfortunately.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Rodrigo FernándezSubdirector
Allen
Standard Room With Double Bed
Stayed in Dec 2023
Couples
3 review
4.2/5
Very Good
Posted on Jan 29, 2024
A little bit far from center
Response from Property: Hello Allen,Thank you for taking your time to let us know your opinion.We are sorry that our location did not seem convenient to you, our hotel is a 15-minute walk from the city center, and we have two buses a 2-minute walk from the hotel door to the city center. Don't hesitate to ask our staff directly during your next stay so we can point it out to you on the map.We hope to see you again.All the bestRodrigo Fernandez.Subdirector.
Guest User
Standard Room With 2 Single Beds
Stayed in Mar 2023
Travel with friends
1 review
4.5/5
Great
Posted on Apr 5, 2023
Clean room and nice service!
Response from Property: Dear guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rodrigo FernándezDeputy Manager
Anonymous User
Standard Room With 2 Single Beds
Stayed in Sep 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Sep 15, 2024
The room was unexpectedly very satisfactory, quite good, and the location was OK. The main room facilities were quite large, clean and tidy, there was a water dispenser at the elevator entrance, and there was a swimming pool on the fourth floor. Recommended.
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Response from Property: Hi! Thank you for your positive review! We are glad you were satisfied with our room and we will continue to work hard to keep it clean and tidy. Come play again next time, we look forward to serving you again!
Saludos cordiales,
Rodrigo Fernández
Subdirector