Waldorf Astoria Shanghai on the Bund Reviews

Hotel style Very like this stay We stayed very happy and like the hotel service facilities are very good praise concierge Jack rookie service is very good

Hotel service is very nice! The bed is comfortable.Comments to Concierge Roy,Rookie and Personal concierge Krystal. They are really good!

Concierge and personal concierge are very helpful and professional. Especially Krystal and Katrina. Will to stay next time!

Our stay at the Shanghai Waldorf Hotel was a mixed experience. The hotel itself is luxuriously designed, embodying the spirit of Shanghai as a metropolitan economic center with a rich and glorious history. Our room had an entire view of the Bund and the Oriental Pearl Tower skyline, and the million-dollar view alone justified the relatively higher room price. The breakfast buffet was decent, although the service was affected by understaffing. The hardworking service ladies often had to run to tend to all the guests. To improve the experience, making coffee, paper napkins, and egg dishes self-serve would be a practical solution. It seems a bit underwhelming for a luxurious hotel to overlook such details. Service overall was very good and professional, especially from the breakfast service ladies and the staff at the entrance doors. However, there was an unfortunate incident with one staff member who helped us wheel our luggage to our room and asked for our WeChat contact to provide more information about Shanghai. While he did offer a helpful list of local restaurants and attractions, he later harassed us for days, constantly messaging and requesting that we write him a good review. He even wrote a review for himself and asked us to post it on Trip.com and Google. We have never experienced such behavior, and it's surprising that a hotel run by Hilton would allow such harassment of their guests. In conclusion, while the Shanghai Waldorf Hotel offers a luxurious environment and stunning views, some aspects of the service need improvement. The hotel should address staff behavior to ensure guests have a comfortable and harassment-free stay.

hotel is nice. concierge Jimmy , Aaron, Jack is very nice. personal concierge Delight and Ryan also good.

Merry Christmas! We have really enjoyed stay at WA. It is very closed to the bund and breakfast was fantastic! All staffs are very kind and cooperative.

Thanks for concierge Jason Jude jack, always provide good service for me

The service is nice,especially concierge Vincent Max and Bruce,will come next time

Great service, always helpful and very kind. The location is superb. The food is also very good. The only thing is that the bar closes very early, so if you have a meeting and want to drink with you partner you have to go elsewhere. For the rest, top!

Thank,Concierge’s Tom,jimmy and Jason very nice

jack very professional and kindly helpful

Thanks for concierge jack jude and vincent help me hotel very good we like

Thanks concierge Jack Vic and Pc Clara the service very good

The hotel is very nice. like the style. especially Mary from Personal Concierge and Concierge Bruce, Max . really enjoy it!