Waldorf Astoria Shanghai on the Bund

Waldorf Astoria Shanghai on the Bund Reviews

Waldorf Astoria Shanghai on the Bund

No. 2 Zhongshan East 1st Road, Huangpu District, Shanghai, 200002, ChinaView Hotel Details
Waldorf Astoria Shanghai on the Bund
Waldorf Astoria Shanghai on the BundWaldorf Astoria Shanghai on the BundWaldorf Astoria Shanghai on the Bund
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Waldorf Astoria Shanghai on the Bund Guest Reviews

4.6/5
Very Good
3159 review
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(3159)
Positive reviews(3037)
Reviews with photos/video(1362)
Great location(344)
Well decorated(172)
Fantastic river view(124)
Luxurious(93)
Tasty food(92)
Friendly front desk staff(84)
Tasty restaurant(53)
Negative reviews(122)
Guest User
King Deluxe Room
Stayed in Dec 2024
Other
1 review
5.0/5
Outstanding
Posted on Feb 1, 2025
hotel is nice. concierge Jimmy , Aaron, Jack is very nice. personal concierge Delight and Ryan also good.
Response from Property: Thank you for your recent stay at Waldorf Astoria Shanghai on the Bund. I hope that our inspirational environment and unparalleled service helped create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.
Guest User
Deluxe River View Room Double Queen Bed
Stayed in Nov 2024
Family
6 review
5.0/5
Outstanding
Posted on Dec 25, 2024
Merry Christmas! We have really enjoyed stay at WA. It is very closed to the bund and breakfast was fantastic! All staffs are very kind and cooperative.
6/15
Response from Property: Thank you for your recent stay at Waldorf Astoria Shanghai on the Bund. I hope that our inspirational environment and unparalleled service helped create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.
Tommy Bee Chan
Premium Panorama River View Room King Bed
Stayed in Nov 2024
Other
2 review
5.0/5
Outstanding
Posted on Dec 26, 2024
The service is nice,especially concierge Vincent Max and Bruce,will come next time
Response from Property: Thank you for your recent stay at Waldorf Astoria Shanghai on the Bund. I hope that our inspirational environment and unparalleled service helped create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.
Guest User
KING DELUXE CITY VIEW ROOM
Stayed in Oct 2024
Business travellers
12 review
5.0/5
Outstanding
Posted on Nov 29, 2024
Great service, always helpful and very kind. The location is superb. The food is also very good. The only thing is that the bar closes very early, so if you have a meeting and want to drink with you partner you have to go elsewhere. For the rest, top!
Response from Property: Thank you for your recent stay at Waldorf Astoria Shanghai on the Bund. I hope that our inspirational environment and unparalleled service helped create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.
Guest User
DOUBLE QUEEN DELUXE ROOM
Stayed in Jan 2025
Family
2 review
5.0/5
Outstanding
Posted on Feb 4, 2025
Thank,Concierge’s Tom,jimmy and Jason very nice
YU CHAO
Deluxe River View Room King Bed
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Nov 29, 2024
Thanks for concierge jack jude and vincent help me hotel very good we like
Response from Property: Thank you for your recent stay at Waldorf Astoria Shanghai on the Bund. I hope that our inspirational environment and unparalleled service helped create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.
Guest User
Deluxe River View Room Double Queen Bed
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Nov 4, 2024
Thanks concierge Jack Vic and Pc Clara the service very good
Response from Property: Thank you for your recent stay at Waldorf Astoria Shanghai on the Bund. I hope that our inspirational environment and unparalleled service helped create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.
Guest User
Deluxe River View Room King Bed
Stayed in Jun 2024
Family
4 review
5.0/5
Outstanding
Posted on Jul 20, 2024
Exceptionally good location and arguably the best view of pudong on the bund. The not over friendly and attentive staff are a credit to the wa brand. Housekeep possess outstanding attention to detail. Only minor issues where that while its mostly a great breakfast (variety and quality) the tea eggs are just over boiled with a splash of soy sauce so that was a surprise, the eggs benedict egg was poached for too short a time and the salmon was cut too thickly. They were flexible in that i asked for an eggs royale which is not on the menu and where able to accommodate so kudos to both the waiting and kitchen staff however the aforementioned issues could make some more discerning guests feel uncomfortable. All in all the family and i had a great stay and i can highly recommend.
Response from Property: Thank you for your recent stay at Waldorf Astoria Shanghai on the Bund. I hope that our inspirational environment and unparalleled service helped create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.
Quest88
King Deluxe Room
Stayed in Oct 2024
Couples
10 review
4.7/5
Amazing
Posted on Nov 26, 2024
Well maintained heritage building with nice Christmas decor and night light up, great service at front desk, restaurants and bars. Went above expectations for check-in and handling food discrepancies during our meals. Yu Garden and Nanjing Rd are a short walk away.
Response from Property: Thank you for your recent stay at Waldorf Astoria Shanghai on the Bund. I hope that our inspirational environment and unparalleled service helped create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.
Guest User
Deluxe River View Room King Bed
Stayed in Jun 2024
Other
4 review
5.0/5
Outstanding
Posted on Jul 4, 2024
感谢Concierge Jimmy Jack and Jason service
Response from Property: Thank you for choosing to stay at Waldorf Astoria Shanghai on the Bund. I'm glad to hear that you enjoyed your stay and that our colleagues provided attentive service based on your needs. I will be sure to share your feedback with him. If you travel here again in the future, we hope we can host you again.
Shuting
Deluxe River View Room King Bed
Stayed in Aug 2024
Couples
2 review
5.0/5
Outstanding
Posted on Sep 30, 2024
Wonderful hotel, thx Concierge Jason and Rookie and Tom who provide warm service during my stay
Response from Property: Thank you for your recent stay at Waldorf Astoria Shanghai on the Bund. I hope that our inspirational environment and unparalleled service helped create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.
ANASTASIIA
KING DELUXE CITY VIEW ROOM
Stayed in Oct 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jan 19, 2025
It was excellent, the room is very romantic and clean, the view is great.
Response from Property: Thank you for your recent stay at Shanghai Waldorf Astoria on the Bund. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.
Aaron
BUND HERITAGE RIVER VIEW SUITE
Stayed in Jul 2024
Business travellers
3 review
2.7/5
Posted on Sep 1, 2024
The suite upgrade was charged extra and moved to lower floor. On top of that the staff is rude and came to the room to ask for additional deposit
Response from Property: We are deeply grateful for your review of your stay at the Waldorf Astoria Shanghai on the Bund. We understand that it is the attention to detail that makes your stay more comfortable, and we regret that we may not have met your expectations. We sincerely hope you can share the details of your suggestions with us. Once again, thank you for your appreciation, and we look forward to welcoming you again during your next visit to Shanghai.
Meshaal
DOUBLE QUEEN DELUXE ROOM
Stayed in Apr 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on May 5, 2024
Jack jimmy vincent was very helpful, had a great stay
Response from Property: Thank you for your recent stay at Waldorf Astoria Shanghai on the Bund. I hope that our inspirational environment and unparalleled service helped create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.
Han
King Deluxe Room
Stayed in Jan 2024
Business travellers
8 review
5.0/5
Outstanding
Posted on Feb 18, 2024
The Waldorf on the Bund is everything you imagine it to be. I’m traveling with an Achilles injury so I needed a lot of assistance with deliveries. The staff was very attentive, Jack, Vincent, Jason, and Jimmy have all done a wonderful job making my stay as convenient as possible. Definitely a stay to be remembered
Response from Property: Thank you for your recent stay at Waldorf Astoria Shanghai on the Bund. I hope that our inspirational environment and unparalleled service helped create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.