Yaping Hotel Reviews

Response from Property: Thank you for your comments，Welcome to our hotel again.

Response from Property: Thank you for your review. We will promptly strengthen staff training and improve our services. Due to sewage pipe maintenance, we were unable to provide you with parking, which caused you financial loss and emotional distress. We sincerely apologize and thank you for choosing to stay at our hotel again. We look forward to your next visit!

Response from Property: Dear guests: Hello! Thank you very much for choosing to stay with us and for taking the time to provide your valuable feedback. We sincerely apologize for the unpleasant experience you had during your stay. Regarding the linen hygiene issue you mentioned, we attach great importance to it: the hotel strictly implements the one-guest-one-change and professional washing process, but unfortunately it failed to meet your expectations. The housekeeping team has been arranged to conduct a comprehensive review of the cleaning process as soon as possible and coordinate the replacement of rooms or linens for you (if you are still staying here). You can contact the front desk at any time and we will give you priority. Regarding the issue of renovation noise, we have verified that there is indeed municipal construction around the hotel recently. If required, we can provide you with a late check-out until 2pm. Your experience is important to us, and we sincerely invite you to visit us again and give us the opportunity to provide you with a more perfect accommodation experience. I wish you a happy life!

Response from Property: Thank you for your stay and evaluation! We value every guest's feedback and will continue to work hard to improve our service quality. We look forward to bringing you a more satisfying experience next time. Welcome to come again!

Response from Property: Hello! Thank you very much for staying at the Yaping Hotel and sharing such detailed feedback. We are deeply sorry for the issues you encountered during your stay, including the lack of desk space, the uncomfortable mattress firmness, and most importantly, the lack of a TV in your room. This completely falls short of the standard guest experience we provide, and we deeply understand your disappointment and inconvenience. Regarding the missing TV: We completely agree with you – a TV is a basic amenity in modern hotel rooms, especially when you want to relax after a busy day. You can contact the front desk to discuss your situation and we will assist you in finding a room with a TV. We sincerely apologize for the inconvenience this has caused you. Regarding the small desk: We understand the importance of a suitable work or dining space for our guests. Your feedback reminds us to review the practicality and comfort of our room furniture. We will evaluate the existing furniture layout and consider options that better meet guest needs (such as larger tables or removable tabletop options) in future renovations. Regarding the firm bed: Mattress comfort is highly subjective, but we value your feedback. We will improve mattress maintenance. Your feedback is extremely valuable and has pointed out a gap in our service. We've made this case a key focus of our internal training, strengthening guest room facility inspection standards and procedures to ensure every guest's basic needs are met. Thank you again for taking the time to point out our shortcomings. We promise to take concrete actions to improve, and sincerely hope that on your next visit, we'll have the opportunity to provide you with a well-equipped, comfortable, and satisfying stay. We wish you the best!