To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.0
Amenities3.7
Service3.9
Cleanliness3.8
Filter by:
Sort by:
All reviews(96)
Positive reviews(76)
Reviews with photos/video(42)
Friendly front desk staff(14)
Easy to get around(12)
Convenient location(9)
Great value for money(7)
Many dining options(7)
Close to metro(6)
Would stay again(3)
Negative reviews(20)
CharlesErik
Privilege Queen Room
Stayed in okt. 2024
Solo travellers
13 review
5.0/5
Outstanding
Posted on 27. okt. 2024
Clean room and amenities is working good. Staff handling the check in and out are also friendly and helpful.
Guest User
Featured Elegant Room
Stayed in okt. 2024
Other
1 review
5.0/5
Outstanding
Posted on 27. okt. 2024
It's relatively quiet, the facilities are complete, the hygiene is OK, and it's very convenient to go out and shop. The main thing is that the service of the front desk lady is really good. Even if you lose something, they will help you put it at the front desk, and they will also contact you to send you a courier. It's really good. I give it a hundred likes. The location is good, the surrounding area is very prosperous, and it's very convenient to eat, drink and have fun. The front desk lady is very warm and hospitable. The hotel decoration style is very suitable and it is worth staying.
Original TextTranslated by Google
Guest User
Deluxe 2-bed Room
Stayed in okt. 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on 27. okt. 2024
First time staying here! The hotel has a good environment and a good location. There are many restaurants and shops nearby, which makes travel very convenient. The front desk service is very good, very polite and enthusiastic. The toiletries are complete, very satisfactory. The room is not small, the bed is very soft, and the overall situation is OK.
Original TextTranslated by Google
Guest User
Featured Elegant Room
Stayed in okt. 2024
Couples
8 review
5.0/5
Outstanding
Posted on 27. okt. 2024
The room is actually better than it looks in the photos, and the facilities are all very new. The room and toilet are very clean, and the disposable toiletries are very complete. If you extend your stay, the aunt will clean it again, which is very convenient. The front desk service is very good. I will come again next time. It is worth recommending!
Original TextTranslated by Google
Anonymous User
Privilege Queen Room
Stayed in okt. 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on 22. okt. 2024
I have stayed in this hotel many times. The rooms are very clean and the four-piece sets are very clean. Downstairs is milk tea, coffee, barbecue, eating and drinking, which is very convenient. There are also subways and buses that go directly to various attractions in Shenzhen. You can choose this hotel when traveling here. The service of the front desk lady is very warm and good
Original TextTranslated by Google
6/8
Guest User
Privilege Queen Room
Stayed in okt. 2024
Business travellers
1 review
1.5/5
Posted on 19. okt. 2024
This is a merger of two hotels. The location on the pedestrian street is better, but the other services and hygiene are really average.
Original TextTranslated by Google
Guest User
Cozy Queen Room
Stayed in okt. 2024
Other
2 review
5.0/5
Outstanding
Posted on 13. okt. 2024
The location is very good, right next to the subway, clean and tidy, very good, cost-effective, the WIFI signal is very good, there is no problem watching videos and playing games, the room is about 20 square meters and is quite comfortable, and the sound insulation effect is also good.
Original TextTranslated by Google
Joyee Ngai
Privilege Queen Room
Stayed in sep. 2024
Family
14 review
1.7/5
Posted on 3. sep. 2024
I will not stay in this unpleasant hotel in the future, many first-class one like Feng Sister's people are not decent, complex style makes me and the children very scared, many ** and like a clock hotel, the lobby waiting for Lift when there are many wearing very small cloth 's ** hooking up with men to do business, the environment is terrible, makes me very flustered and scared, I hope Trip.com does not put this type of hotel anymore, so that the outside room is very dirty, the bathroom shower side and washbasin side Mold hair fungus black edge, very poor hygiene environment, the shower slippers have a smell and have hair bacteria, mouthwash cup has hair bacteria, the inside of the toilet yellow not cleaned dirt and smell, outside the bed ceiling top has a hole it Covered with a sticker, it was terrible! Never stayed in a forbidden complex and dirty hotel, this experience is very unforgettable and complicated, has been deceived!
Original TextTranslated by Google
6/16
Response from Property: Dear customer, please speak with conscience. Our hygienist always does everything responsibly. The photos you took are not of my home.
Guest User
Deluxe 2-bed Room
Stayed in okt. 2024
Family
3 review
4.7/5
Amazing
Posted on 13. okt. 2024
2 adults and 2 children can stay here. It is close to the Shenzhen Railway Station. It is very convenient to earn groceries and eat. There is a shopping street downstairs with all kinds of restaurants.
The hotel is comfortable and quiet, and the hygiene is good. The room is bright and has no smoke smell. Overall, the price is reasonable and it is worth recommending.
Original TextTranslated by Google
Myee
Deluxe 2-bed Room
Stayed in okt. 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on 7. okt. 2024
The service attitude at the front desk is very serious. There are a lot of food downstairs, and it is convenient to travel. The room is very good👍🏻I slept very comfortably😌I will visit again next time
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
Discount Room
Stayed in okt. 2024
Family
3 review
5.0/5
Outstanding
Posted on 6. okt. 2024
The service is good and the sanitation is also very good. It is not troublesome to enter the hotel and the location is easy to find.
Original TextTranslated by Google
chanjoe
Privilege Queen Room
Stayed in sep. 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on 1. okt. 2024
The service is very good. The front desk is very professional. The environment is very good. It is very convenient to go out and play. It is very close to everywhere. The overall service is great👌
Original TextTranslated by Google
Penny Jong
Deluxe 2-bed Room
Stayed in jul. 2024
Travel with friends
5 review
1.2/5
Posted on 5. aug. 2024
Here I am, countless hotels in Old Street have encountered such bad smells, complicated products, and incorrect goods. We booked two double beds for 4 people, and they gave me two rooms with single beds, and they informed them in advance. And the surroundings are very messy. The girl at the front desk said that she wanted to change it for me, but she didn't in the end. The service attitude was so bad, especially the aunt in charge. There will be no next time. There is no way to continue to stay in this hotel👎👎👎👎👎👎👎 
Original TextTranslated by Google
Response from Property: Hello, calm down. Our twin room is 1.2 meters tall with two beds. This has been explained in the introduction. We are very sorry for causing you misunderstanding.
Anonymous User
Privilege Queen Room
Stayed in jul. 2024
Business travellers
4 review
5.0/5
Outstanding
Posted on 24. jul. 2024
The hotel is located on the busiest street in Dongmen. The rooms here are very good at this price. The hotel is not noisy and is on the 18th floor. There is a subway downstairs where you can buy snacks and there are many delicious restaurants. Come to Shenzhen. It is also very close to tourist attractions, mainly because of convenience. The front desk is warm and thoughtful, and will help us deal with things in time. I highly recommend everyone to stay here. The windows are also large.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinion is very important to us. If you come here next time, we hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Ngọc lc
Privilege Queen Room
Stayed in sep. 2024
Couples
4 review
5.0/5
Outstanding
Posted on 6. sep. 2024
Very good, clean, friendly staff. Nice room with washing machine