Rome Star City Shenzhen (Buji Old Street) Guest Reviews
4/5
191 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.0
Amenities3.9
Service4.2
Cleanliness4.0
Filter by:
Sort by:
All reviews(191)
Positive reviews(168)
Reviews with photos/video(30)
Convenient location(26)
Easy to get around(21)
Friendly front desk staff(15)
Great value for money(12)
Average sound insulation(10)
Close to metro(8)
Many amenities(7)
Would stay again(5)
Negative reviews(23)
LAW KIN FAT
Deluxe Queen Room B
Stayed in Jul 2023
Solo travellers
11 review
2.5/5
Posted on Sep 1, 2023
Um well so far so good but tv signal sucks tho
Response from Property: Professional bad reviewer? Checked in multiple times and deliberately gave bad reviews multiple times? Does this customer think it's fun? Why not try a different place next time?
Rim16
Standard Single Room
Stayed in Dec 2023
Solo travellers
10 review
4.2/5
Very Good
Posted on Jan 24, 2024
It was good.
Response from Property: 感謝您入住羅馬酒店,期待您的再次光臨,感謝您。。祝您工作蒸蒸日上,生活愉快,身體健康
Bailian
Deluxe Queen Room B
Stayed in Nov 2024
Solo travellers
4 review
5.0/5
Outstanding
Posted on Dec 21, 2024
Very good, clean and tidy, convenient transportation, next to Shenzhen East Station, subway and bus stations are very close, there are many delicious foods nearby, it was a very pleasant trip, I will stay here next time
Original TextTranslated by Google
Response from Property: 尊敬的客人: 非常感謝您對我們酒店的讚美與肯定!我們很高興聽到您對我們的服務、設施和整體體驗感到滿意。您的滿意和認可,是我們最大的動力。我們會繼續努力,為您提供更優質的服務和更舒適的住宿體驗。期待您下次光臨,感謝您。祝您工作蒸蒸日上,生活愉快,身體健康。
Guest User
Standard Single Room
Stayed in Oct 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 19, 2024
Facilities: Very complete facilities
Health: The environment is very good
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for your comments and suggestions about our hotel. We value your feedback and will seriously consider your suggestions. We will work hard to improve and improve service quality to meet the needs of more guests. Thank you again for your support and understanding!
Fairyjiaojiao
Deluxe Room (2 Beds)
Stayed in Aug 2024
Solo travellers
2 review
3.5/5
Posted on Sep 16, 2024
The location is excellent and the transportation is convenient, with 3 subway stations just a few minutes away. The hotel has complete facilities, the rooms are clean and tidy, and the stay was very comfortable. The front desk staff are very good, proactive and enthusiastic. The breakfast is good, with many varieties, and I personally think the price/performance ratio is quite high.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for your praise and affirmation of our hotel! We are delighted to hear that you were satisfied with our service, facilities and overall experience. Your satisfaction and recognition are our greatest motivation. We will continue to work hard to provide you with better services and a more comfortable accommodation experience. Looking forward to your next visit, thank you. I wish you a prosperous career, a happy life and good health.
Guest User
Deluxe Room (2 Beds)
Stayed in Jul 2024
Business travellers
4 review
5.0/5
Outstanding
Posted on Aug 6, 2024
The price is reasonable, the sanitation is also very clean, and the service attitude of the lady at the front desk is also good. I rarely write reviews, but the experience of staying in this hotel is very good, so I give a good review to encourage it.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for your praise and affirmation of our hotel! We are glad to hear that you are satisfied with our service, facilities and overall experience. Your satisfaction and recognition are our greatest motivation. We will continue to work hard to provide you with better service and more comfortable accommodation experience. We look forward to your next visit and thank you. I wish you a prosperous work, a happy life and good health.
Guest User
Deluxe Queen Room B
Stayed in Jul 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Aug 8, 2024
I booked a king-size bed room, which was very comfortable and I fell asleep quickly. The bed was of good quality and clean, and I slept soundly. I stayed here with my sister for several days. The room aunt would clean the room every time, and the front desk service was enthusiastic. The location is excellent, and it is very convenient to go out and play. It was a very satisfactory stay!
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for your praise and affirmation of our hotel! We are glad to hear that you are satisfied with our service, facilities and overall experience. Your satisfaction and recognition are our greatest motivation. We will continue to work hard to provide you with better service and more comfortable accommodation experience. We look forward to your next visit and thank you. I wish you a prosperous work, a happy life and good health.
Guest User
Deluxe Double Bed Room A
Stayed in Jun 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Oct 4, 2024
The room is clean and tidy. Compared with the same area, the room is quite spacious. It is very convenient for eating and shopping, especially suitable for catching the train. The price-performance ratio is very high. The boss is also very enthusiastic. I will come again next time!
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for your praise and affirmation of our hotel! We are delighted to hear that you were satisfied with our service, facilities and overall experience. Your satisfaction and recognition are our greatest motivation. We will continue to work hard to provide you with better services and a more comfortable accommodation experience. Looking forward to your next visit, thank you. I wish you a prosperous career, a happy life and good health.
Guest User
Standard Single Room
Stayed in Jun 2024
Solo travellers
1 review
5.0/5
Outstanding
Posted on Jul 8, 2024
It is near Shenzhen East Station, and it is very convenient to walk to it in 5 minutes. The two ladies at the front desk are very nice, the hygiene is also OK, and the cost performance is very high. There are many places to eat around, and it is not noisy.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for your praise and affirmation of our hotel! We are glad to hear that you are satisfied with our service, facilities and overall experience. Your satisfaction and recognition are our greatest motivation. We will continue to work hard to provide you with better service and more comfortable accommodation experience. We look forward to your next visit and thank you. I wish you a prosperous work, a happy life and good health.
Guest User
Standard Single Room
Stayed in Nov 2024
Couples
4 review
1.0/5
Posted on Dec 26, 2024
A deposit of 100 yuan is required. The receptionist has a bad attitude. She said she couldn't find any information when I gave her the name. Her attitude immediately changed after I showed her the order. It's convenient to get to Shenzhen East in 10 minutes. When I checked out at 8 am, the lady was very nice and cute.
Original TextTranslated by Google
Response from Property: 尊敬的客人: 感謝您向我們反饋您的體驗。對於您提到的某些問題,我們感到有些抱歉與困惑,因為這與我們一貫的服務標準不符。我們會進一步核實情況,並儘快與您取得聯繫,解釋清楚相關情況。如果確實是我們的疏忽或誤解導致了您的不滿,我們會向您致以誠摯的歉意,並努力改正。
Wudidashuaige
Deluxe Queen Room B
Stayed in May 2024
Solo travellers
2 review
5.0/5
Outstanding
Posted on Jun 25, 2024
The price is reasonable, the hotel is clean and the service attitude is good. I rarely write reviews, but the experience of staying in this hotel is very good, so I am happy to write this good review.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for your praise and affirmation of our hotel! We are glad to hear that you are satisfied with our service, facilities and overall experience. Your satisfaction and recognition are our greatest motivation. We will continue to work hard to provide you with better service and more comfortable accommodation experience. We look forward to your next visit and thank you. I wish you a prosperous work, a happy life and good health.
Guest User
Deluxe Queen Room B
Stayed in Nov 2024
Couples
5 review
5.0/5
Outstanding
Posted on Dec 14, 2024
Very close to Shenzhen East Railway Station, very convenient and fast, there are many delicious food around, the room is very clean and very comfortable, and the stay experience is very good
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for your praise and affirmation of our hotel! We are delighted to hear that you were satisfied with our service, facilities and overall experience. Your satisfaction and recognition are our greatest motivation. We will continue to work hard to provide you with better services and a more comfortable accommodation experience. Looking forward to your next visit, thank you. I wish you a prosperous career, a happy life and good health.
Guest User
Deluxe Room (2 Beds)
Stayed in May 2024
Business travellers
44 review
5.0/5
Outstanding
Posted on Jun 10, 2024
The room is very clean and the decoration looks very comfortable! I have been staying here for many days. The room aunt is very enthusiastic and keeps the room clean. She basically meets all my needs. The hotel is very close to the subway station and the high-speed rail station. In short, it was a very comfortable trip. I hope I can stay here again next time if I have the chance!
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for your praise and affirmation of our hotel! We are glad to hear that you are satisfied with our service, facilities and overall experience. Your satisfaction and recognition are our greatest motivation. We will continue to work hard to provide you with better service and more comfortable accommodation experience. We look forward to your next visit and thank you. I wish you a prosperous work, a happy life and good health.
Guest User
Standard Single Room
Stayed in Nov 2024
Solo travellers
21 review
2.5/5
Posted on Dec 7, 2024
The hygiene of the room was very average, the sound insulation effect was not good, and there was a lot of noise in the corridor in the middle of the night. I didn't sleep well all night.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for giving us feedback about your experience. We are a little sorry and confused about some of the issues you mentioned because they are inconsistent with our usual service standards. We will further verify the situation and contact you as soon as possible to explain the situation clearly. If it is indeed our negligence or misunderstanding that caused your dissatisfaction, we will sincerely apologize to you and work hard to make it right.
Guest User
Standard Single Room
Stayed in Nov 2024
Solo travellers
12 review
4.0/5
Very Good
Posted on Dec 11, 2024
The hotel is located in a busy city and is very convenient for daily life and travel, especially it is very close to the East Railway Station and it is very convenient to take the train.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for your comments and suggestions about our hotel. We value your feedback and will seriously consider your suggestions. We will work hard to improve and improve service quality to meet the needs of more guests. Thank you again for your support and understanding!