Wingate by Wyndham North Little Rock

We were given a room that had been smoked in. The elevator smelled of smoke. When I brought it up to the attendant she said - I’ll make a note so you don’t get charged The $200 in extra cleaning fees. The Wi-Fi password did not work was told only staff have the password. In my view crap hotel. Barry

The staff is really amazing and made sure we had a great experience. The room we originally booked didn't have the pull-out sofa bed that we thought it would have, so they kindly offered to switch us to another room that worked out better. Room was clean and all appliance worked, cooling system worked great and we were very comfortable.

They put me in a room with no hot water and they knew it didn’t have hot water! Didn’t tell me till that morning that the first and second floor had no hot water

It was quite and safe those two things is a major plus with me. But the room didn't have a trash can which was an minus. Overall it was a pleasant stay.

Our room was cold, no instruction how unit worked. No hot water. Hall carpet ripped in 2 locations. Fron desk staff had problems understanding. Offered another room, but was checking out in few. Offered to use another room to take shower. Sermed like hotel was underhoing repairs. Should clise until ready for customers, and staffed with people that understand American culture, "What's expected in "Hospitality " because there appeared NO understanding of hospitality or service. There concelt was respod after no provide service so customer enjoyed the facility upfront. No kleenex or lotions in bath room. Just getting buy with minimal materials Would not come back or recommend anyone.

The property is under construction for renovations. They are in the process of replacing all the hotel room furniture. There is a lot of packing materials in the room and nails in the wall and areas on the wall that needed touch ups. I see that they are trying to make great strides in improvements.

I took my parents to this hotel because it was close to the Hospital where my uncle was having surgery and we noticed when we arrived that they were doing construction. We checked in the room and when we went in I checked mattresses for bed bugs as I always do when staying in any hotel. The mattresses were nasty with pee and blood stains. I never have stayed at any hotel where the mattresses looked like that. There was even blood stained sheets on one of the beds but appeared to have been washed. I am not a complainer and I hardly ever leave a terrible review but come on…. I should have taken pictures.

Needed a place to sleep on our way home. They had free breakfast and that’s always nice.

The only clean part of the hotel was the lobby. Everything else was pretty disgusting.. We had to switch rooms because our tv wouldn’t work. We also didn’t have a phone, or a place for a 5th person like we were supposed to. When we switched rooms, the bathroom door wouldn’t shut.. I couldn’t find the hot tub anywhere. Not a good experience..