Nice hotel, over several levels. Visited first 2 nights as part of organised tour. As previous poster noted, it was a struggle at times with all the stairs due to altitude. The food was excellent. Room spacious with good views, but our room was not cleaned at all, we ran out of toilet paper, creamer and water. We had to request from reception. Upon payment of our bill, we pointed out that rest of group had had their rooms cleaned, towels changed etc and and complimentary cakes, where we had had nothing at all, they initially refused to take anything off our bar bill. IN the end,20% was taken off, which amounted to £2.40. A disappointing end to a fantastic stay in Shimla.