Castello Boutique Resort & Spa - Adults Only

Everything was good

Our flight was late getting in but when we got to the hotel, about 1.30am, the hotel prepared a cold platter for our supper because we had missed dinner. Staff were aware of my wife's gluten intolerance and made every effort to ensure that her meals were acceptable in this respect. they even made her a special gluten free cake to celebrate her 70th birthday. Many thanks to everyone but Jordan especially. Food was generally very good with a choice of continental options and more typical British bacon, eggs etc. for breakfast. A choice of about six different options was available for dinner with sides and desserts, changing every evening. A couple of vegetarian options were included. Our room was plenty spacious enough for us with a pleasant view towards hills in the middle distance. It was cleaned diligently every day. There was church close by with a loudspeaker commandeered by a very enthusiastic priest who managed to entertain us with his prayers on a daily basis, sometimes for a couple of hours at a time.

We booked this trip through Jet2 Holidays and were attracted by the fact that the hotel was described as "An award-winning 5-star, adults only, luxury hotel" that offered an "exceptional culinary experience". Initail impressions were excellent as we arrived very late in the day yet the hotel had prepared some cold plates of food for us to eat on arrival and the staff on duty were very welcoming. The room we were allocated was really nice, clean and comfortable with lots of space and a big balcony over looking the garden and pool area. Overall the hotel was high quality with a contemporary feel. Clean and well maintained. The hotel had it's own very nice little Spa which we made use of for a swim in the small indoor pool and to have a massage. Staff here were very friendly and helpful as were all the staff we encountered in bars, restaurants and reception. Pool and surrounding are was great with plenty of sunbeds. The only slight issue was that the grassed area for most of the sunbeds could get a little muddy. The biggest disappointment was the food. In my opinion it was not what I would expect from a 5* hotel and did not come close to a 5* hotel we stayed at in Dubrovnik last year. The breakfast was passable although the hot dishes were unappetising the cold food was better. The evening buffet was reminiscent of canteen food and we resorted to eating out for at least have the stay. I know they offered an a la carte menu as a paid option but were did not feel this was worth the risk. So, in summary a lovely hotel in an OK location with excellent staff but let down by the catering.

I have to say that I found this hotel outstanding in all departments. We stayed at room 405, which had a personal pool and sunshine until 6pm. All the staff were very friendly and extremely professional. The breakfast was amazing and the best I have had in many a year. We had a small issue with the stairs in our pool but this was fixed as soon as possible and we were treated to a complimentary Al a carte dinner in the restaurant. The hotel is perfectly situated very close to Sisi Bay and has a very handy supermarket next door. We enjoyed ourselves so much we will be booking for next year. Many thanks to all the staff for looking after us and ensuring we had a great holiday.

Clean, modern hotel. Exceptional staff; friendly, helpful and efficient. Good range of good and drink. Lovely rooms and great location. Spa is luxurious and relaxing and therapist Depy was quietly reassuring and knowledgeable.

Great relaxing holiday, lovely hotel in a lovely setting and very nice pool. Had a massage in the spa which was very good, the therapist Depy worked hard and did a good job on my stressed muscles leaving me feeling very relaxed. Hotel restaurant has a good choice of tasty food and all the staff are attentive and friendly. A short walk to the bars and restaurants in the small harbour area. A great stay and sadly coming to the end of our holiday.

This hotel is lovely with great friendly staff. We had an upgrade to the maisonette suite with private pool, room 104, which had full sun from 11 until the sun went down. Rooms spotless and well looked after. Plenty of towels and pool towels, toiletries etc Safe in room and also a fridge which was great for drinks from the supermarket next door. Breakfast was very varied with plenty of choice. Omelettes were lovely! Bar area very nice, quiet mostly. The best Margaritas! Sisi itself is lovely place to walk around and have a drink at the many bars and watch the sunset. Very friendly locals. Hoping to be back in October with a bit of luck!

We spent a wonderful five days here in June. The staff are exceptional and dealt with everything in a friendly and professional manner. We arrived at the hotel to find we has been upgraded to a beautiful room with hot tub on the balcony which was a real treat. We were half board which was very good value. The food was freshly prepared, varied and appropriately hot. We loved it. The hotel is very modern and spotlessly clean with a great vibe. Consistently every one of the staff went out of their way to say hello and smile. Nothing seemed too much trouble. Pool is beautiful and there was entertainment a couple of evenings in the bar area which was very pleasant. Sissi village is a 5 minute walk and we enjoyed swimming in the sea and coffee overlooking the harbour. It’s a relaxed and small fishing village with plenty of restaurant choice.

Already planning a return visit next year. All of the staff are amazing, friendly and highly trained. The food is great and varied over the week. Thanks very much for treating us all so well, and the unexpected light meal when we arrived after midnight. The rooms were clean and spacious, and cleaned daily.