ATM Centre Hotel

Nice place and very friendly staff..

Avoid, avoid!!! Rooms are terrible. Customer service and hospitality are even worse. The amenities include scuffed up floors; old/nasty furniture; beds are falling apart and rattle; air conditioning does not work; shower does not fit bracket, just dangles from hose, and cannot be attached to slide bar ; shower drains empty slowly; table cloths in dining room have not been washed in a long time. Staff is rude and argumentative. After emailing hotel about service issues did not hear back, indicating managements couldn’t care less. Much better hotels available near airport that also offer shuttle service. Plus I found taxies in Sofia to be relatively inexpensive. Alternatively metro costs $1, just tap your card and go. After staying here I need to bump up all the other one star reviews I have given by 1.5 stars. The ATM hotel will set a new bottom bar for customer service and hospitality.

We were visiting Sofia for a few days and stayed at this hotel. We were greeted in the restaurant by Rosen, he was most helpful and provided excellent customer service and answered any questions we had. The room was very well sized and the orthopedic beds were a nice touch allowing position to be comfortable

If you're coming in late to Sofia like I did I would recommend this hotel for your first night. It's simple and you get what you pay for.

A whole apartment for the price of a regular room A spacious apartment for the price of a regular room. We stayed three nights. The room had all amenities you can expect. The AC barely worked despite being overly loud. The room was always too hot. Breakfast was good, but there were often too many people in there at once for such a small table. The location of the hotel is a bit far away from the nearest public transport. It's not in the city center. The word "center" in the hotel's name rather refers to a nearby business center. The two elevators were sometimes too busy, which meant lines formed. When we've stayed at other apartment hotels, there are usually utensils, plates, etc. In this case, there were two forks, one knife and four glasses but nothing else in the kitchen. The room had a jacuzzi, but if you just wanted to take a shower, it wasn't great. The shower was only long enough for a short person, maybe 150 centimeters high, and there was nowhere to attach it on the wall, so you had to hold it in your hand while crouching or sitting in the jacuzzi.