Read real traveler ratings & reviews to find your perfect stay.
Posted on Apr 6, 2026
Guest UserAn excellent experience with a level of comfort and service befitting a high-end hotel. One of the main highlights is the quality of its facilities. The room is modern, spacious, and very well-equipped with comfortable bedding and impeccable cleanliness. The staff offers a very warm and professional welcome. The pool, spa, and gym are a definite plus after a day of sightseeing. Breakfast is excellent, offering a vast selection to suit all tastes. The hotel is located in the business district, a bit far from the city center, which requires using the metro or a taxi to visit Sofia. Despite its slightly off-center location, the quality of the services makes it a sure bet, and I would gladly return on a future trip to Sofia.
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Price per night from:€ 98
Posted on Jul 18, 2025
Jn_foodie
Best 5 star property in Sofia hands down.
.The room was spacious with contemporary and minimalist design but still very functional. There's even a divider between the bathroom to the rest of the room so it felt like staying in a junior suite instead.
.The facilities were amazing, best indoor pool I've been to ever. It was fitted with all the aqua techs which provide so many massage options. There's also 2 types of saunas, a salt room, a steam room and even a ice tube filled with ice.
.The food at the hotel restaurant was amazing
.The service was so good because I was very frustrated and hangry as the QR code and the TV ordering system didn't work and I called the restaurant repeatedly and no one picked up. So I went down and spoke to Daria, who listened to my concerns and personally took me to the restaurant so that I can order something from the restaurant menu that I really wanted to take back to the room which is not supposed to be done. Diana from In Room Dining even came to deliver the food to my room for me, which actually wasn't her job. I felt looked after and treated like a guest in a 5 star property.
To top it up, we decided to have lunch at the hotel restaurant after checked out and met Vladislav, who gave us an amazing service from food to drinks. Absolutely perfect.
I will definitely come back to stay here next time I am in Sofia and will recommend it to everyone who's coming to Sofia.
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Price per night from:€ 134
Posted on Sep 11, 2025
Guest User
The Junior Suite was wonderful, essentially a studio apartment with a well-equipped kitchen and dining area, large windows, a private balcony seating area and extensive shelf space. The bathroom was very modern with a very nice tall shower. The beds were very comfortable and the room was large, with a couch. Definitely a great place for both short and long stays.
There were a few small inconveniences in the room, but nothing that affected our stay (water seemed to leak over the door of the shower onto the shower mat; toilet seat was very stiff and loud to open/close; closets were very wide but oddly short to accommodate extra drawers, so too small to hang dresses in full length; the automatic lighting inside the closets did not turn off correctly; and our key card stopped working in the middle of our stay and had to be fixed at the reception). The hotel is very close to a tram stop, so it's easy to get into the city center, and it's also very close to the Cultural Center. It is a bit more of a trek to walk into the city, but still possible in 20 minutes or so. The hotel is located on a small street off the main road and the sidewalk leading up to it is very narrow and in disrepair. You would not guess that the inside of the hotel is so sleek and modern based on the older surrounding area.
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Price per night from:€ 118
Posted on Dec 14, 2024|Superior Twin Room
KMSI recently stayed at the Sofia Novotel and overall had a pleasant experience. The rooms were very clean and well-maintained, providing a comfortable space to unwind after a busy day. The beds were perfect—not too firm and not too soft, ensuring a great night’s sleep.
The hotel’s location is fantastic, situated just across the street from a shopping mall, which made it incredibly convenient for dining, shopping, and entertainment. The staff were friendly and helpful, always ready to assist with a smile.
The breakfast was excellent, offering a good variety of fresh and tasty options to start the day.
The only downside was the gym, which is quite small and lacks heavy free weights and a pull-up bar. While it’s fine for a basic workout, those looking for a more comprehensive fitness setup might be disappointed.
All in all, Sofia Novotel is a great choice for its location, comfort, and service, but fitness enthusiasts might find the gym facilities limited. I would definitely stay here again!
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Price per night from:€ 81
Posted on Mar 23, 2026
Guest User
Wonderful, spacious, and sunny room with mountain views. The transfer was perfectly organized. Delicious breakfast with a great variety.
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Price per night from:€ 75
Posted on Nov 17, 2025
Cagbacov
Very Disappointing Service – Not Worth the Price
I recently stayed at Hotel COOP Sofia and had an unpleasant experience with one of the receptionists, Mariana. When I called the reception to request some ice for my room, she informed me ,in a rather rude tone ! That the hotel does not deliver ice to rooms and that I had to come downstairs to collect it myself.
As I tried to explain that I had received ice in my room the previous evening, she abruptly hung up the phone. When I went down to the lobby to clarify the situation, I told her that her behavior was unacceptable and that an apology would be appropriate. Instead of apologizing, she claimed she was “too busy” and that there were “too many guests,” although the lobby was completely empty at the time.
She then asked, again in a dismissive way, whether I still wanted the ice. I requested to speak with her supervisor, but she pretended not to understand what I meant. Eventually, she brought me a small amount of ice in a paper cup. Only after I insisted did she return with an ice bucket and tongs.
This level of service is far below what one would expect from a four starts hotel of this category. The experience left a very negative impression, and I will certainly not stay here again.
Aside from this, the hotel’s facilities are average at best and do not justify the price. The only real advantage is the availability of parking, which also comes with an additional charge of €12 per day.
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Price per night from:€ 87
Posted on Sep 21, 2024|Classic Twin Room
Jerzy8Typical 4* hotel. Not far from the city center, about 15 minutes on foot. Cramped rooms. Windows can be opened. Clean. Cleaned every day. Hopeless breakfasts. Ice-cold scrambled eggs and fried eggs. Terrible coffee with powdered milk. Casino on the ground floor, which attracts shady types in the evening. Very expensive parking 25 euros per day.
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Price per night from:€ 60
Posted on Sep 2, 2024|Standard Double Room
Guest UserGreat location for travelling, 10 minute walk to Central Bus & train stations.
Just off the main street so quiet.
3minute walk to the subway, where you can go 5 stops to the end of the line and take bus 66 up through the pine forest of the Vitoska mountain & ski lifts.
We had a double room with a small balcony that was fine.
Just asked reception & got a kettle & coffee,& sugar.
The bathroom has been refitted with new towels & was spotless. The room carpet is probably next for changing
It seems the cleaners used too much insecticide which left a lingering smell.
The breakfast was 3 minutes walk to a sister hotel. There was a good choice of cereals, fruit, breads, cakes cold cuts etc
It's not luxurious but great for a couple for 3 mights
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Price per night from:€ 40
Posted on May 13, 2025|Standard King Room
Guest UserNice clean standard Ibis Hotel. Airport shuttle available every 20 minutes, very convenient service; 5-8 minutes drive.
Two minors issues with the room; external bathroom door knob was missing and some water leaks under the sink. The housekeeping should observe such small details and act accordingly.
Comdortable bed, good aircon.
Some teabags and coffee should be made available in-room for guests.
Restaurant's prices are a little high ~20€ for a good and decent hamburger.
Breakfast buffet ok.
Reception, restaurant and shuttle's staff were all friendly and responsive.
In all a good and very decent no frills airport hotel.
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Price per night from:€ 57
Posted on Dec 29, 2025
Guest User
The beds are designed to offer a good sense of personal space, with overhead storage and additional lockers, which is convenient (though some lockers were broken and couldn't be locked).
However, it seems a cleaning staff's family lives on-site. Their children would study in the shared kitchen, leaving it messy, or even sleep there. They also used the showers and toilets regularly, which initially made me uncomfortable as I didn't know who they were.
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Price per night from:€ 26