Guest User
February 11, 2024
My child and I arrived at the front desk at 21:00 on 2.7 and said Hello! Juliana, the woman at the front desk, and another woman said, "This Chinese woman takes care of the child and pays for it!" Thought I didn’t understand Italian (actually I had learned Italian before). The child was very tired when he arrived, and for more than half an hour he refused to give him the key to let him rest before talking! ! ! All kinds of disgusting people, I booked a double bed room, and she gave me two small beds. One adult and one child were checking in. The information had been entered before and it was obviously free. I said that if the children needed to pay more for breakfast the next day, the front desk person insisted that I pay on the spot, and I had to pay more for the check-in fee and pre-tax! Extremely disgusting! The most disgusting thing is that they lied to me about the time I wanted for the drop-off the next day - they said there was no room for me, but in fact there were, all empty seats! ! ! What a lie! ! ! If I hadn’t asked the front desk during the day the next morning and booked a new car, I wouldn’t have had time to return home! too disgusting! ! ! The two women at the night desk were extremely unfriendly to Chinese people and what they did was disgusting! Everyone else is fine! Keep your eyes open with friends! Protect your own rights! ! !
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