Guest User
September 22, 2023
When we arrived at this hotel, my first impressions was it doesn't look like a 4 star hotel. We checked in, The staff were very nice and before check in was complete we were taken to the restaurant to get some food before it closed. The food didn't look too appetising but we gout something and sat at a table, When I tasted the food, it was really cold(it was supposed to be hot food), I thought perhaps because it was ready for closing so I didn't think too much about it. As we found our feet we found the bar, nice cold beer served in pint glasses but no diet mixers were available, very soon into the holiday they ran out of coke. There was a pool bar but that didn't serve beer, So you had to walk into the main hotel bar everytime you fancied a beer. We found a snack bar but when I ordered some food it never came, they were too focused on serving people who were paying as they had gone lower board, I had to explain, we weren't getting it free as we were all inclusive, we had paid in advance. There was no fridge or kettle in the room which all previous hotels have had so we couldn't make any hot drinks in our room. There is a private beach with a beach bar, The bar has no drinks whatsoever so I couldn't see the purpose of it. As the holiday went on, we realised, the food is always cold and nothing is labelled so it's hard to know what your eating, I lived mainly on lumpy mashed potato, It was like eating in a pig sty, The waiters bent over backwards to try to help but they can only work with with what they have, they can't change the food. Halfway through the holiday, I became very ill and didn't eat for the rest of the holiday, On my return home I sought medical advise, I was given medication as I had food poisoning, I also had to stay off work for a week due to the illness. The pictures on the hotel website look nothing like the real thing in regards to the restaurants and play areas. There was a nightclub on the edge of the site, pumping music out until 3am, it was hard to sleep. The room were pretty clean but a bit tatty. The day before we were due to come home, they opened an additional restaurant for all inclusive guests which was far better quality but too little too late, my family ate there on the last day, I couldn't eat, The hotel must have realised they had a problem or they wouldn't have opened it. I my view this hotel should be a 2 star but I will never return.