Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jul 26, 2026|Classic King Room
Guest UserThis hotel feels like one of the more upscale options in Surabaya. The garden is absolutely beautiful, attracting many visitors who come specifically to take photos, and it has a rich historical background. The mattress in the room was very comfortable. The only minor issue was that the sink in the bathroom drained a bit slowly, which seems to be a common problem in Surabaya. The breakfast was incredibly abundant; I'd recommend setting aside an hour to enjoy it. Plus, it's right next to a shopping center, making it perfect for some last-day travel browsing. The hotel's spa is about 250 RMB for a 60-minute session per person, but it's really relaxing. Just a heads-up, check-in is only available after 2 PM.
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Price per night from:JPY 10,876
Posted on Jun 18, 2026
DanielFYXAfter visiting the waterfalls and volcanoes, I was exhausted when I returned to Surabaya, but checking into this hotel was so comfortable. The environment is great, and the front desk staff are very welcoming. The hotel's location is also excellent; even though I was too tired to shop, a walk around the area was very pleasant. Surabaya is much cleaner and prettier than Jakarta. I'll definitely stay here again next time I'm in Surabaya.
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Price per night from:JPY 3,625
Posted on May 3, 2025|Deluxe Double Room
Cristian@ParisFriendly and helpful staff. Free early check-in (12h instead of 14h). Clean and big room with huge and confortable queen size bed. Silent AC. Big TV, mini fridge, kettle and hair-dryer available. Nice swimming pool + good sauna and gym. Very good breakfast with turkish coffee ! I highly recommend this hotel !
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Price per night from:JPY 4,304
Posted on May 29, 2026
Guest UserWe enjoy our stay here. The staff was so friendly and helpful. The food for breakfast is variety and delicious. The location is strategic, near the mall and hot spot around surabaya. Would absolutely recommend this hotel.
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Price per night from:JPY 3,929
Posted on Jun 28, 2026|Standard Room with 2 Single Beds
_YT_
Located in the heart of Surabaya, about a 10-minute walk from the department store. On the way, you'll pass some great sports shops. A simple breakfast is included (you can ask the staff to fry eggs, they're delicious!). The two male front desk staff were unhelpful and immediately said they couldn't assist with anything (very passive problem-solving), but the rest of the female staff went out of their way to help us with our issues!
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Price per night from:JPY 3,134
Posted on Nov 24, 2025
Anonymous User
Before I review I want to say all the staff were kind friendly and very helpful. If this review was about the staff you would have 100%.
My problem is with the fabric of the hotel. It is dirty , shabby and living in the past. The first entertainment hotel in the city. Looking at it it was probably the last time it was refurbished.
I feel that the staff put on a brave face and they are professional in their duties.
Entering my room the sheets were grey had holes and stained. If you use an external laundry and hire your linen someone needs to change your contract!! Grey is not white. The walls are covered in hardboard and are dirty. Shower and toilet ok. Fire door did not self close. Hole in the wall where the self closer keeps hitting it.
If this is a four star hotel it’s the staff who are keeping it there, a review though in my opinion would drop you to two stars at the best!!
The owners need to reinvest!!
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Price per night from:JPY 2,783
Posted on Oct 19, 2024
TouchingMyHeart
1. There are no storage lockers for any of the beds, and the front desk said they’re under repair. This really affects the experience. However, there are cameras in the common areas, which should reduce the chances of personal belongings being stolen.
2. The location is good, with malls nearby. Starbucks and McDonald's are within a 10-minute walk.
3. The hostel lobby is too dark, making it difficult to read, but the lighting in the bathrooms is quite good.
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Price per night from:JPY 702
Posted on Dec 18, 2023|Bizz Hollywood Room
Travela-dicUnder 300K across from TP1. Really a value buy! Want to eat, walk, cultural center, shopping, all walking distance. The compact size of the room is not a problem at all, as long as all the facilities are clean. That's enough!
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Price per night from:JPY 2,596