Baymont by Wyndham Spearfish

We reserved this hotel because it had an indoor pool as stated. When we were going to the room, we saw that the pool was not even open. It did not state at the website that the pool was closed. NOT COOL. We do know that things might change because of the pandemic but that means the hotel should have updated that information in the website. Also, the television did not work at all. It would turn off after 5 minutes of watching. It became so annoying. With no swimming for my children and then no tv, that s horrible.

Beds were terrible. Room was dusty. Haven’t cleaned behind nightstand in a long time. Haven’t washed the bed skirts in a while. Was trash under the mattress. Shower had some sort of funky hard water/soap buildup. Shower head height is for shorter people. I’m 5’7” and had to duck to use the shower head. Advertised as a suite and it was just a regular room.

This property needs a lot of love. Plumbing was barely functional. The light switch in the bathroom didn't work. We tried to open a window because it smelled stale, but I was afraid the window would fall out of the wall.

Check-in was fine. However the parking lot was very tight, pool was permanently closed, breakfast was the worst breakfast we've ever had during an overnight stay, and check-out was not to be desired. There wasn't one single employee around to check out and that was me standing there for nearly 5 minutes. I would not recommend this place to anyone.

We were not able to stay in the room because of the strong cigarette smell. We would like to request a refund

Beds are shot and needs to be updated for the entire property. Pool and hot tub never to be used again.

The room wasn't bad, we were disappointed in the fact that you have to ask for housekeeping and out of the 6 night stay we only received housekeeping 1 time. We had to ask for clean towels every evening. Our bedding was never changed the whole time we were there. Our trash was taken out 1 time the whole time we were there. The pillows are extremely hard and uncomfortable. There isn't a microwave in the room. When we asked for towels 1 evening the young women at the desk told me she would bring me some towels to the room but never did. The gentleman who worked the late night shift was wonderful, he gave me towels and apologized for our room not being serviced and he left a note for the next day shift reminding them. They never serviced our room again. For the price we paid for the room all we actually needed was clean towels daily and clean linen once during our stay. The pool was out of service also.

The cleanliness of our room was subpar at best. Their pool is permanently closed- which was never stated until we arrived and saw the pool and hot tub were both drained, which is unfortunate as it was one of the reasons we booked here.

Desk clock non-working (reported -no offer of replacement), air conditioner knobs gone- only could On or OFF, top vents had mold on them. Maid service people didn't even speak enough English to understand a simple room service request. Pool out of service. Beds were comfortable, only good thing. Not even a small table or desk for using a computer etc, one small very short coffee table of no use--it contained the room coffee pot etc. and only could have served as working area if you wanted to empty it, then be humped over a short knee height table in front of you. Bathroom door was so tight and close to the toilet going in and coming out that a heavy set person would never had been able to get in the bathroom. Very poor design, luckily we are not heavy set people! Overall, very disappointing room rental--not recommended-cheap IS cheap for sure there. We visit Spearfish SD several times a year, never at the Baymont again. It was busy week in Spearfish: convening college and area Motorcycle Rally, everyplace was full. Ours was last minute reservation. Should have been hint as to quality: availability & few vehicles in the lot. Two desk gals not friendly, no hello, not even a kind greeting (to us or people ahead of us) one wearing a hijab didn't even smile. We certainly know why they had a room opening and were absolutely not full of patrons when everywhere else in town was booked. First room review I have ever written (in 50 years) but this place deserves a poor rating.