Wyndham Stralsund HanseDom

Hotellet ligger vegg i vegg med et badeland, som vi ikke brukte, men en del barnefamilier brukte det tydeligvis. 200 m til stort kjøpesenter med rikelig utvalg. Gratis parkering og kort vei til fine grøntområder. 15 min med sykkel til gamlebyen. Forkostbufeen var rikholdig og med god service. Kanskje litt sene til å fylle på mat. Vi spiste middag der en kveld og her er det et betydelig forbedringspotensiale på servicen. Rett og slett elendig. Måtte spørre etter menyen, tok lang tid å få drikke og da den kom vare det feil. Servitører virket lite interessert, i motsetning til frokosten. Når endelig middagen kom smakte den godt, så all honnør til kokkene. Generelt virker hotellet slitt og trenger renovering flere steder. Solcellepaneler på takene gror over av gress, som vel sier en del. Hadde ikke valgt dette hotellet om igjen.

Nice rooms, terrible terrible service from the front desk. No hot water in the evening. The restaurant smelled like cheap chicken stock. The advertised features, like an indoor and outdoor pool didn't exist. When we asked about the nextdoor waterpark, we were told by one receptionist that it would be 15 euros and that it was open, 5 minutes later another receptionist told us it was closed, but would open the next day. When we went the next day, only the big pool was functioning, all slides, and whirlpools ect was out of order. I feel bad for all the parents who had promised their kids a trip to the water park... And none of the receptionists told us about everything being out of order.

We have booked our stay at the hotel as we would like to stay in the aqua park. All slides (except 1 small Indoor slide) where closed. Also the spa pools where closed. This is not stated through the booking or before arrival and we are very very disappointed. There where also aqua gym in the only open pool and we needed to leave the pool. We would not have been visiting the aqua park nor hotel if we where familiar with the conditions. The advertising material do not match the experience.

Ok .. a lot of the staff were not very personable, building is old school , strange location

Good day! Were one of your thousands customer. October 22, 2021 Friday, i had booked a 1 night stay on your hotel named Wyndham Stralsund Hansedom. My booking was made in **********. I tried my best to keep it as a suprise for my husband for his birthday present and he is very happy when I told him that i had made a reservation on your hotel. Íve been in the hotel 3rd times with my husband but my husband has been there many more time with one of his college . We had enjoyed very much and satisfied and perfectly 100% smooth with staff from the reception, dining area and down to the swimming area connected to the hotel. Everything was perfect. But in this trip It started with the boat was nearly delayed 3 hrs. Not your fault. So when we arrived to the hotel we looking forward for good bath, good food and relax as well the staff Communication. The time we arrived my husband said ”what had happened to the hotel? The gate was not secure the parking area is open ? The glas over the entrance area is dirty. He said wow it looks like pandemic hurt the hotel much it did not look like it done before.” When we got in into the hotel, we saw 2 customer get the bath towel and get in to the bath place. When we are there in the reception area, there was 2 staff, one boy with his hair set up like on a top of his head with short hair and one is the shorter man(same as my husband talked later to). When we got our turn and approached the staff in the reception area, the boy started talking Ge