Life Emerald Hotel Surabaya

Cheap hotel, good service, recommended for accommodation

For a location in the city center, 1.2 km from Gubeng station, but far from food stalls, there are only restaurants. For service, the staff are friendly, madam and mas, the receptionists are friendly, the security is also friendly, for cleanliness it is sufficient but it can be improved again, for the facilities it is quite bad, order a superior room, the receptionist said the superior one has run out and was upgraded to deluxe (thank God I thought) but the facilities in a bad room, the bed is big, the sheets are pretty clean. But you can't get towels, when the laundry confirmation is late, they will be given when they come. But when I checked out, no towels arrived, luckily I brought my own towel and I'm the type of person who doesn't want to ask twice. The shower closet doesn't work, so it's difficult if you want to wash after defecating, warm water flows. But the shower panel is broken, it's always dislodged, needs repair again, lots of sockets that don't attach to the wall so it's dangerous if you touch it, the room lights are dim. Even though there are many activities that require good lighting. Can't get mineral water but gallons of water are provided to refill using a kettle, toothpaste and toothbrush ready, but the bodyshoap is finished. Nice lobby interior. But the appearance of the hotel from the outside feels dull so it seems like an unkempt hotel. Need to repaint.

Ordered a twin room but when I got there it was sold out, then I was told to upgrade to a platinum room at no additional cost 👍

Stay 2 days at hotel emerald for the impressions: + strategic location in downtown Sby, about 10 minutes from Gubeng station, and tp, near restaurants, about 5 minutes drive, actually it's close, only the area has lots of red lights + breakfast even though it's ala carte, but it tastes good 👍 it tastes like a rice bowl s*lar*a + got a room on the 1st floor so close there was no need to go up + double bed room with a spacious king size bed + hot water for bathing works properly and the current is fast, only the knob to turn the shower sometimes dislodges, it seems like it's time to replace it + no hotel slippers + WIFI is quite fast during the day, a bit slow at night but good overall - if you get a room on the 2nd floor and so on, you have to go up the stairs half a floor first and then there is an elevator (the receptionist said, I didn't try to take the elevator because I got a room on the 1st floor) - got a room without a window, but there is another twin bed room with a window and a terrace on the 1st floor - uneven parking, hard to pull the suitcase, looks like it needs to be repaired - the lobby is cramped and small with only about 2-3 seats, not suitable for long waits or for chatting - There is no heater and compliment bottled mineral water, but as a substitute a pot of drinking water is provided and 2 glass glasses to fill yourself with fresh gallon water dispenser brand CL*O which is provided in the hallway of the hotel but the choice of hot water in the dispenser when I tried it didn't work , only plain water works Overall good, as long as you get to the 1st floor then it's not a problem you don't need to go up, good breakfast, please pay attention to the hot water dispenser for drinking Subaya can function properly

very strategic place in the middle of the city. access everywhere is very easy

Strategic hotel, friendly and fast service. Recommended for those who want to go to Jogja!

Parking is limited. According to the price, the facilities are ok. The location is very close.

Yes, this hotel is quite cheap and suitable for people who are in Surabaya for business. The location is also in the center of Surabaya, near Kusuma Bangsa. The room is spacious and clean, and the bathroom is also spacious and clean. But my parking lot is small.