Oakwood Hotel & Residence Surabaya Reviews

Response from Property: Dear. JMDJMD, Thank you for your review! We are happy that you enjoyed our room and the coffee maker facilities that we have provided. We are also happy that we can serve you a cake to celebrate your birthday. We really hope to be able to welcome you back to our hotel for an even more enjoyable experience. Warm regards, Joko Mulyono Executive Assistant Manager

Response from Property: Dear Bapak Imanuel Satria, Thank you for sharing your feedback following your recent stay at Oakwood Hotel & Residence Surabaya. We greatly appreciate your insights and apologize for any inconvenience caused by the condition of certain amenities.We understand your concerns about the aging aspects of our property, and please rest assured that we are actively working on improvements to enhance our facilities. Your feedback is invaluable in helping us prioritize areas for renovation and maintenance.We are pleased to hear that you enjoyed our hotel's location. We agree that our setting offers a wonderful advantage for exploring Surabaya.Please accept our sincere apologies for any inconvenience caused by the broken items during your stay. We are addressing these issues promptly to ensure a more seamless experience for our guests going forward.Thank you again for sharing your thoughts with us. We hope to have the opportunity to welcome you back in the future and showcase the positive changes we are making.Warm regards,Joko MulyonoExecutive Assistant Manager

Response from Property: Dear Guest User,Greetings from Oakwood Hotel & Residence Surabaya.Thank you for your precious time reviewing our hotel and we truly appreciate your valuable feedback.I am so glad to know that you enjoyed the entire stay from the beginning until you left the hotel with an unforgettable bank of happy memories and were impressed with our facilities and signature services we offered. Certainly, your positive feedback will be shared with the entire team to motivate them to continuously deliver our service from the heart.We hope that your flawless experience will lead you back to Oakwood Hotel & Residence Surabaya for more enriching stay.With my best regards,Joko Mulyono

Response from Property: Dear Mr. Jiyong, Greeting from Oakwood Hotel & Residence Surabaya.It’s our privilege to know that you had a nice experience during your stay with us.I appreciate your nice comments about our interior facility especially at the room. Guest satisfaction is our utmost priority and thanks to your positive comment and feedback that we are able to maintain on our service standards.The Oakwood Hotel & Residence Surabaya would love onto welcoming you and family back.With my best regards,Joko MulyonoExecutive Assistant Manager

Response from Property: Dear Apathetic, Thank you for taking the time to share your feedback following your recent stay with Oakwood Hotel & Residence Surabaya. We truly appreciate both your compliments and the valuable insights you provided.We are delighted to hear that you enjoyed our convenient location, spacious rooms, and the amenities provided. Your kind words about our staff mean a lot to us as we strive to provide exceptional service.However, we are deeply sorry for the issues you encountered during your short stay. Please accept our sincere apologies for the inconvenience caused by the malfunctioning air conditioner in the master bedroom. We understand how frustrating this must have been, and we are actively addressing this with our maintenance team to ensure such incidents are rectified promptly.Regarding the cleanliness concerns you mentioned, we apologize for the oversight with the utensils and towels. This is certainly not our standard and does not reflect the level of cleanliness we strive to maintain. Rest assured that we are reinforcing our cleaning procedures and conducting additional training to prevent such issues from recurring.Your feedback is invaluable in helping us improve our services and facilities. We would appreciate the opportunity to regain your trust and provide you with a much-improved experience on your next visit.Please feel free to reach out to me directly if you would like to discuss your stay further or if there's anything else we can do to make amends.We hope to welcome you back for a more enjoyable stay in the future.Warm regards,Joko MulyonoExecutive Assistant Manager

Response from Property: Dear Guest, Warm greetings from Oakwood Hotel & Residence Surabaya. We are thrilled by your good rating, guest satisfaction is our utmost priority, and thanks to your positive comment and feedback we are able to maintain our service standards.The Oakwood Hotel & Residence Surabaya would love onto welcoming you and your family back.With my best regards, Joko MulyonoExecutive Assistant Manager

Response from Property: Dear Guest User,Greetings from Oakwood Hotel & Residence Surabaya.It is our privilege to know that you had an excellent experience during your stay with us.We are delighted to read that you were impressed with our location.We would like to thank you for choosing to stay at Oakwood Hotel & Residence Surabaya and we do hope that your great experiences will lead you back to us on your next visit.Warm personal regards,Joko MulyonoExecutive Assistant Manager

Response from Property: Dear guests, Warm greetings from Oakwood Hotel & Residence Surabaya. Thank you for taking your time to provide a review while staying at our hotel. We are very happy because we can provide the services and facilities that we provide. We will follow up on your criticism and suggestions for the sake of improving our services in the future. Hopefully in the future we can serve you again. Warm regards, Joko Mulyono Executive Assistant Manager

Response from Property: Dear Valued Guest, Greetings from Oakwood Hotel & Residence Surabaya.Thank you for your precious time reviewing our hotel and we truly appreciate your valuable feedback.I am so glad to know that you enjoyed the entire stay from the beginning until you left the hotel with an unforgettable bank of happy memories and were impressed with our facilities and signature services we offered. Certainly, your positive feedback will be shared with the entire team to motivate them to continuously deliver our service from the heart.We hope that your flawless experience will lead you back to Oakwood Hotel & Residence Surabaya for more enriching stay.With my best regards,Joko MulyonoExecutive Assistant Manager

Response from Property: Dear Guest, We appreciate your constructive feedback as it provides us an insight of our shortfall in services and helps improving them further. I’m thankful that you reached out to share your experience and your recommendations are being addressed internally.We hope we will have another chance to welcome you back to Oakwood Hotel & Residence Surabaya.Warmest personal regards, Joko MulyonoExecutive Assistant Manager

Response from Property: Dear Our Valued Guest, Greetings from Oakwood Hotel & Residence SurabayaThank you for taking the time to share your experience with us. Your feedback is truly valued!I am most delighted to learn that you had a wonderful experience at Oakwood Hotel & Residence Surabaya and had a chance to enjoy the facilities and services we offered.Thank you for your continued support on our brand and together with the entire team, we are all looking forward to offering you another Oakwood experience in the not-too-distant future.With my best regards,Joko MulyonoExecutive Assistant Manager

Response from Property: Dear Our Valued Guest, Greetings from Oakwood Hotel & Residence Surabaya.Allow me to thank you for your support to our Hotel and for placing your trust in the hospitality we provide here at Oakwood Hotel & Residence SurabayaI would also like to express my gratitude for taking the time to write a comment full of words of praise and compliments, which undoubtedly makes our job worthwhile.Your lovely observations have been shared to the team and we are very excited and look forward to your return.With my best regards,Joko MulyonoExecutive Assistant Manager

Response from Property: Dear Guest,Greetings from Oakwood Hotel & Residence SurabayaThank you for taking the time to share your experience with us. Your feedback is truly valued!I am most delighted to learn that you had a wonderful experience at Oakwood Hotel & Residence Surabaya and had a chance to enjoy the facilities and services we offered.Thank you for your continued support on our brand and together with the entire team, we are all looking forward on to offering you another Oakwood experience in the not too distant future.With my best regards,Joko MulyonoExecutive Assistant Manager