Ascott Waterplace Surabaya Reviews
Ascott Waterplace Surabaya
Waterplace Residence, Tower D1, Jl. Pakuwon Indah No.KAV. 3-5, Babatan, Kec. Wiyung, Surabaya, IndonesiaView Hotel Details
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Ascott Waterplace Surabaya Guest Reviews
4.5/5
Great
74 review
Verified reviewsLocation4.7
Amenities4.5
Service4.5
Cleanliness4.6
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All Reviews(74)
Positive reviews(74)
Reviews with photos/video(17)
Awesome stay(13)
Great service(12)
Awesome rooms(10)
Near shopping area(7)
Convenient for shopping(7)
Guest User
One Bedroom Deluxe Apartment
Stayed in Apr 2024
Family
10 review
Posted on Apr 28, 2024
room is.well decorated, kitchen is nice to.have, cutlery and other kitchenware is enough.to cook a nice meal. the mall is just across the street, the mall is ok with many restaurant and two supermarket. the service is complex and redundant with many paperwork. if you drive a car it will be even.more ridiculous.
Response from Property: Dear Valued Guest,Warmest Greetings from Ascott Waterplace Surabaya!It was a great pleasure having you stay at Ascott Waterplace Surabaya and thank you for sharing your feedback about your stay experience with us.While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. We have noted your observations for improvement in regard to too many paperwork which we sincerely apologize for.Kindly be rest assured that we will continue to put in every effort to ensure that our guest's staying experience would be an extraordinary one. Once again, thank you for staying with us and we look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely,Monica SihombingAsst Guest Service Manager
Guest User
One Bedroom Executive Apartment
Stayed in Apr 2024
Family
4 review
Amazing
Posted on Apr 15, 2024
We had a good stay with family. Great location close to the malls you can find everything you need. However my kids was upset the main beach pool was under maintenance we couldn’t use, but the big pool can.
The apartment is nice and cozy.
Response from Property: Dear Valued Guest,Warmest Greetings from Ascott Waterplace Surabaya!It was a great pleasure having you stay at Ascott Waterplace Surabaya and thank you for sharing your feedback about your stay experience with us.While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. We have noted your feedback with regards to under maintenance beach pool related to safety reason which we sincerely apologize for.Once again, thank you for staying with us and we look forward to welcoming you again, giving us another opportunity to serve you and family better. Yours sincerely,Monica SihombingAsst. Guest Service Manager
Naicha
One Bedroom Deluxe Apartment
Stayed in Mar 2024
Business travellers
9 review
Outstanding
Posted on Apr 3, 2024
Service was so good. i was stay there during earthquake , the staff very helpful to move the room lower floor. location is very good. nearby the PTC or Pakuwon Mall , walking distance 2 mins.
Response from Property: Dear Naicha,Warmest Greetings from Ascott Waterplace Surabaya!Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!And we also would like to thank you for your understanding our situation when the nature disaster happened during your stay in our property.We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,Monica SihombingAsst Guest Service Manager
Grcnat
One Bedroom Deluxe Apartment
Stayed in Feb 2024
Family
6 review
Amazing
Posted on Feb 6, 2024
Perfect place to stay especially if you are with big group! Located in a strategic spot of west Surabaya.
Response from Property: Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Asst Guest Service Manager
Augustinus Ivan Christian
Three Bedroom Executive Apartment
Stayed in Jan 2024
Family
10 review
Posted on Apr 24, 2024
the management nto friendly at all they talk badly dont give any solution
Response from Property: Dear Mr. Augustinus Ivan Christian,Warmest greetings from Ascott Waterplace Surabaya!Thank you for taking the time to share your stay experience.Related to your feedback to our property, may we ask your kind assistance to provide us more detailed data regarding the incident you experienced or to contact you directly for us to investigate further. We are looking forward to hear from you.Best regards,MonicaAsst. Guest Service Manager
18169363
One Bedroom Deluxe Apartment
Stayed in Feb 2023
Friends
31 review
Very Good
Posted on Mar 4, 2023
The room is perfect, included refrigerator and one small living room, but breakfast was too simple compare with others.
Response from Property: Dear Sir/Madam,Thank you for staying with us and share your recent stay experience at Ascott Waterplace Surabaya. Your valuable feedback is highly appreciated as we always strive to do better on improving our guest's stay experience. We look forward to welcoming you back at Ascott Waterplace Surabaya. Best Regards,
Guest User
One Bedroom Executive Apartment
Stayed in Apr 2023
Family
2 review
Very Good
Posted on May 18, 2023
good place, good service 👏
Response from Property: Dear Guest User,Thank you for staying with us and share your recent stay experience at Ascott Waterplace Surabaya. It is very encouraging for us to know that you had delightful moments during your stay and most importantly that you felt home-away-from home. We look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,Monica/Asst. Guest Service Manager
Guest User
One Bedroom Executive Apartment
Stayed in Feb 2024
Business travellers
1 review
Outstanding
Posted on Apr 26, 2024
Nice place and nesr to many places
Response from Property: Dear Valued Guest,Warmest Greetings from Ascott Waterplace Surabaya!Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,Monica SihombingAsst Guest Service Manager
Soon Yee
One Bedroom Deluxe Apartment
Stayed in Jul 2023
Couples
4 review
Very Good
Posted on Jul 22, 2023
Everything was fine, if room service is provided will be better
Response from Property: Dear Guest User. Thank you for staying with us and share your recent stay experience at Ascott Waterplace Surabaya. Your valuable feedback is highly appreciated as we always strive to do better on improving our guest's stay experience. We look forward to welcoming you back at Ascott Waterplace Surabaya. Sincerely yours, Monica/Asst Guest Service Manager
David Michael
One Bedroom Executive Apartment
Stayed in Mar 2023
Business travellers
12 review
Outstanding
Posted on Mar 3, 2023
Great location, all my meetings were in the area. Service was great arrived way early at 9am so dropped bags off and went to meetings came back at 2pm and my bags were already in the room and room was kept cool. Breakfast quite standard but worth the 130k especially since they open the restaurant at 5am and I had to leave for the airport at 6am.
All in all will stay here again
Response from Property: Dear David Michael,Thank you for staying with us and share your recent stay experience at Ascott Waterplace Surabaya. It is very encouraging for us to know that you had delightful moments during your stay and most importantly that you felt home-away-from home. We look forward to welcoming you back at Ascott Waterplace Surabaya.Best Regards
Guest User
One Bedroom Deluxe Apartment
Stayed in Jan 2023
Couples
3 review
Outstanding
Posted on Jan 24, 2023
My second time staying in this premise. Staff is on task and are prompt in helping us solve transport issue to my next destination
Response from Property: Thank you for your support and for taking your time to share your stay experience at Ascott Waterplace Surabaya. Highly appreciated for your feedback for our further improvement. We look forward to welcoming you again at our Serviced Residence.
Diego
One Bedroom Deluxe Apartment
Stayed in Jan 2023
Other
27 review
Outstanding
Posted on Feb 8, 2023
Very good location, welcoming staff and great service. I felt like home and very good breakfast.
Response from Property: Dear Diego T.Thank you for staying with us and share your recent stay experience at Ascott Waterplace Surabaya. It is very encouraging for us to know that you had delightful moments during your stay and most importantly that you felt home-away-from home. We look forward to welcoming you back at Ascott Waterplace Surabaya.Thank you
Guest User
One Bedroom Executive Apartment
Stayed in May 2022
Family
1 review
Posted on May 19, 2022
Less clean than my last stay. Need to improve the cleanliness. I found a urine stain on toilet seat, right after i enter the bathroom. My partner sneeze a lot because of the dust
Response from Property: Thank you for your support and for taking your time to share your stay experience at Ascott Waterplace Surabaya. Highly appreciated for your feedback for our further improvement. We look forward to welcoming you again at our Serviced Residence.
Paulus Siswanto
One Bedroom Executive Apartment
Stayed in Sep 2023
Couples
15 review
Outstanding
Posted on Nov 10, 2023
Very nice and clean hotel.
Response from Property: Dear Mr. Paulus Siswanto,Warmest Greetings from Ascott Waterplace Surabaya!Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,Monica Sihombing Asst Guest Service Manager
Guest User
One Bedroom Deluxe Apartment
Stayed in Jun 2023
Business travellers
10 review
Very Good
Posted on Jun 24, 2023
Okokokokokkkkkkkkkkk
Response from Property: Dear Guest User,Thank you for staying with us and share your recent stay experience at Ascott Waterplace Surabaya. It is very encouraging for us to know that you had delightful moments during your stay and most importantly that you felt home-away-from home. We look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,Monica/Asst. Guest Service Manager
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