Atour Hotel Suzhou Beisita Taohuawu Street Reviews
Atour Hotel Suzhou Beisita Taohuawu Street
Building 12, No. 28 Liaojia Lane, Suzhou, Gusu District, Jiangsu, China, Gusu District, Suzhou, Jiangsu, ChinaView Hotel Details
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Atour Hotel Suzhou Beisita Taohuawu Street Guest Reviews
4.8/5
Excellent
592 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.9
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All reviews(592)
Positive reviews(590)
Reviews with photos/video(154)
Classy environment(97)
Awesome amenities(71)
Quiet & comfortable(56)
Delicious breakfast(42)
Friendly front desk staff(42)
Close to scenic area(35)
Well designed(22)
Easy to call taxis(5)
Negative reviews(2)
hydrangeas10
Superior Queen Room
Stayed in Sep 2024
Couples
2 review
5.0/5
Outstanding
Posted on Sep 22, 2024
my partner & i loved this hotel, our room was clean & comfortable. the hotel lobby smelled amazing! breakfast was also very delicious and many options to choose from. the staff is attentive and helpful. this is the 2nd atour hotel i’ve stayed at since moving to china and i look forward to only staying at atour while traveling within china & recommending it to my fellow travelers :) so far love this hotel chain. 10/10
6/7
Response from Property: Every unexpected encounter is the best arrangement God has given us. We look forward to seeing you next time. I am very happy to receive your satisfactory evaluation. It is Duoer's responsibility to provide guests with warm and thoughtful service. Duoer will continue to work hard to serve every guest and look forward to your visit again!
Guest User
Queen Room
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 17, 2024
Dear Atour Management,
I am writing to express my sincere appreciation for the outstanding service provided by two of your staff members, 婗可 and 頃棠, during my recent stay at your hotel.
From the moment I arrived, 婗可 and 頃棠 demonstrated exceptional professionalism, attentiveness, and a genuine dedication to ensuring my stay was as comfortable and enjoyable as possible. Their friendly demeanor, attention to detail, and willingness to go above and beyond truly set them apart.
It is rare to encounter individuals who not only meet expectations but exceed them in such a remarkable way. Their efforts made a lasting impression, and I feel compelled to acknowledge their hard work and dedication to providing exceptional service.
Please extend my heartfelt thanks to them both. Their exemplary service reflects highly on your hotel, and I look forward to returning in the future.
Room 8120/8121
Response from Property: 朵兒看到您的點評簡直像吃了蜜一樣的,甜滋滋的!謝謝您對朵兒工作的支持哦,有了您的支持,朵兒工作更加賣力呢,然後為您提供更優質的服務,哇哈哈!
Jana
Superior Queen Room
Stayed in Oct 2024
Solo travellers
4 review
5.0/5
Outstanding
Posted on Oct 20, 2024
The hotel staff were very friendly, the room was clean and there was a great breakfast buffet. Overall a very nice stay!
Response from Property: Thousands of words into one sentence, thank you for choosing Atour in the vast hotel, thank you for discovering and sharing with your heart, warmth and intimacy is an indispensable part of Atour people's service awareness, haha, welcome back again!
ziixin
Ji Mu Suite
Stayed in Nov 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Nov 13, 2024
Hotel is quite new, room was very big, comfort and clean. Frontdesk very friendly.
Response from Property: Satisfaction is only the starting point, surprise and emotion are the goals. Atour, there is always unexpected warmth, and I look forward to meeting you next time!
Guest User
Superior Queen Room
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Sep 3, 2024
Fantastic location with walkable distance to Tang Yin’s residence. Our rooms were in pristine condition and were well-equipped with voice control technology. Front desk staff were very helpful and friendly. Overall we had a great stay here and would highly recommend it!
Response from Property: 朵兒開心的都蹦起來啦,很高興能夠得到您的讚許,認可朵朵們精心為您準備的房間。很高興能夠認識您,您的鼓勵和支持是推動朵兒前進的目標,朵兒會更加努力的做好服務品質,感謝您對亞朵的欣賞和喜歡,亞朵也喜歡小主您哦~歡迎您再次入住亞朵酒店,感謝您!
Anonymous User
Superior Queen Room
Stayed in Aug 2024
Family
28 review
5.0/5
Outstanding
Posted on Oct 6, 2024
Very nice and clean
Comfortable and convenient
Response from Property: Time is like water, always speechless, if you are well, Duoer is a sunny day every day, Duoer will never leave you!
Guest User
Superior Queen Room
Stayed in Nov 2024
Family
4 review
5.0/5
Outstanding
Posted on Nov 15, 2024
very good room
Response from Property: Satisfaction is only the starting point, surprise and emotion are the goals. Atour, there is always unexpected warmth, and I look forward to meeting you next time!
AymanL
Ji Mu 2-bed Room
Stayed in Jul 2024
Business travellers
73 review
4.0/5
Very Good
Posted on Jul 14, 2024
OK good
Response from Property: 哇哦,感謝小主的點評喲,小主要是給上一個五分就完美啦。感謝小主發現朵兒其他美麗的地方。其實,在朵兒看來,不論是不是在住的客人,衹要他是需要幫助的,朵兒就認為可以為他們提供儘可能的幫助,因為朵兒覺得衹要是來到亞朵啦,我們都會以鄰里相待。期待小主的下次光臨喲!
Guest User
Superior Queen Room
Stayed in Nov 2024
Couples
7 review
5.0/5
Outstanding
Posted on Nov 19, 2024
The hotel has a good environment and a superior geographical location. The front desk reception service is warm and thoughtful. The room cleaning is timely and efficient. The staff are very dedicated and can handle problems in a timely manner. They put themselves in the shoes of the guests. It was a very satisfactory stay experience. I felt the warmth of home in this hotel. The beds are comfortable, the supplies are thoughtful, and the service is meticulous. The bedding of Atour is really great. This hotel is located near the art gallery and has a very Su-style aesthetic atmosphere. It is beautiful to take pictures in any corner of the hotel. The front desk lady is responsive to every request. It's really great👏
Original TextTranslated by Google
6/9
Response from Property: 滿意衹是起點,驚喜和感動才是目標。 亞朵,總有不期而遇的温暖,期待與您的下一次相遇!
Xiayizhanqushadifang
Superior Queen Room
Stayed in Nov 2024
Travel with friends
9 review
5.0/5
Outstanding
Posted on Nov 19, 2024
Facilities: Very complete, gym, study, washing machine, dryer, ironing, etc., I don't know if I went to the laundry room at the wrong time, they cleaned the things in the machine regularly, and when I took out the clothes after drying, there was a little strange smell, I took them back to the room to dry them, and when I wore them the next morning, there was no more, it should be in the machine
Sanitation: Very clean, the bed is clean, the room smells clean, I am sensitive to smells, I walked around the corridors and it was very comfortable, the cleaning staff worked hard
Environment: Very good, the scenic spot is nearby, and it is also a comfortable place to go left after leaving the gate
Service: In place, a cup of honey water was served when checking in, and water was offered when checking out. The little guy at the front desk was very attentive and enthusiastic, and he showed me the way and checked in and checked out with sincerity without being impatient
Porridge arrived late at night: Not bad, warm porridge can warm the stomach and comfort the heart in the middle of the night
Original TextTranslated by Google
6/9
Response from Property: Satisfaction is just the starting point, surprise and touching are the goals. Atour always brings unexpected warmth, and we look forward to meeting you next time!
Dienge
Superior Queen Room
Stayed in Nov 2024
Couples
13 review
5.0/5
Outstanding
Posted on Nov 18, 2024
The room is located in a quiet scenic area, which feels like an outdoor peach garden. There is also a garden nearby in the Tang Yin Former Residence Park where you can stroll around and take photos. The service staff are also very enthusiastic. Overall, it is highly recommended. I give it a thumbs up. 👍🏻
Original TextTranslated by Google
Response from Property: 滿意衹是起點,驚喜和感動才是目標。 亞朵,總有不期而遇的温暖,期待與您的下一次相遇!
Anonymous User
Superior Queen Room
Stayed in Nov 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Nov 4, 2024
A garden-style hotel with a very good environment. There are also scenic spots next to it. The garden environment is very beautiful. I like it very much. The hotel service is very good.
Original TextTranslated by Google
6/9
Response from Property: Like this thing, it is difficult to explain to others. Sir, thank you for expressing your feelings so directly. Duo Duo feels honored. Please allow Duo'er to say: "I like you, it doesn't make sense!"
Rozerlee
Superior Queen Room
Stayed in Oct 2024
Other
3 review
4.5/5
Great
Posted on Nov 3, 2024
One of the most cost-effective hotels near the Pingjiang Road Historical District in Suzhou! The reputation is also very good!
Location and transportation:
Compared with many hotels of the same price on the Internet, this hotel is the closest to Suzhou Station, and it is very convenient to take a taxi. It seems that this hotel can only be booked on the XC app and other travel apps. The hotel is in Taohuawu. It takes ten minutes by taxi from Suzhou High-speed Railway Station, and it takes a quarter of an hour to walk to the nearby Beitasi Subway Station. It is absolutely suitable for city walk. The lobby on the first floor of the hotel is on the left. There is a service desk on the left, a restaurant and a simple meeting room on the right, and a public toilet behind the elevator on the left. The hotel is in a small alley in Taohuawu and is a neighbor of "Tang Yin". The hotel can be located along the street when taking a taxi. Turn left from the hotel and walk along the small road. Turn left at the police station on the left in front. The subway station is a long way. Many nearby attractions can be walked to.
Service:
The girl at the hotel front desk is very enthusiastic and proactive, especially the girl with glasses and a high appearance. The business is very professional. I arrived at the hotel early in the morning, put my luggage and went to eat Tangyuan nearby. Return to the hotel in the evening to apply for a new room. The room I booked was a superior room. Because the hotel was full, I was given a room on the second floor with a courtyard view. The front desk was very professional and arranged for the cleaning lady to check the room before arranging check-in. I will have the opportunity to stay in a room on the third floor with a terrace next time.
Room view:
You can see the small courtyard of the hotel when the window is opened. There are ambient lights at night. The small stream and the small courtyard are very peaceful and peaceful. The curtains are automatically switched by Xiaodu sound control. The glass seems to be single-layer, and the sound insulation is average. The hotel is surrounded by four sides. The layout of the room is not very reasonable. It feels weird and may be over-strained. It is said to be a 3.5-story Atour, and the room is equipped with a small refrigerator.
Parking:
There is a parking garage downstairs, which is very large. Parking is free for staying in the hotel, but you need to report it. Parking is divided into areas, which is pretty good, and you can distinguish between vehicles staying in the hotel and those in the scenic area.
Hygiene:
Wet and dry separation, disposable alcohol tablets are provided next to the toilet, and anti-slip mats are provided in the shower room. The water is drained quickly without odor, the shower water is discharged quickly, and the hot water is in place.
Wifi:
To cast the screen, you need to connect to the room's network. The operation is a bit complicated and requires WeChat authentication and binding. However, it seems that the TV will automatically disconnect after casting the screen. It will take about ten minutes. It's so troublesome that I just watch TV.
Room facilities:
The room is quite large. If you have high requirements for sleep quality, the sound insulation of the room is not very good. I was woken up by the girls next door for two nights. I could hear clearly what they said in the middle of the night (laughing). It is recommended that the hotel should pay attention to the guests staying in the hotel and allocate neighbors in a humane and reasonable manner (for example, in foreign countries, older customers are paired with single customers, and young couples and young people are assigned together). The air conditioner still makes some noise in the middle of the night, but it is fortunate that it is turned off in advance. In late autumn, the temperature difference between morning and evening is relatively large. Although the air conditioner is not cooling in summer, it still needs to be heated at night. The air conditioner has a slight odor. Ask the engineering department to open the dehumidifier or blow more air.
Breakfast:
Hen.
Bedding:
The pillow is so comfortable. The Atour pillow is well-deserved. The bed is slightly hard and the thickness of the quilt is just right.
Summary:
Except for the sound insulation, everything is really good! Maybe I have high requirements for sleep!
The hotel is in a very good location. You can walk to many attractions and restaurants and take the subway. The front desk service is very professional and the decoration style is very handsome. The front desk recommends wearing a polo shirt with a collar, which makes you look more energetic (everyone I see wears a T-shirt).
A small episode, it rained on the last day I stayed in the hotel. I went back to the hotel for a short break at noon. After waking up, I looked for coffee in the room. I only found two plastic coffee cups. I had no choice but to walk to the hotel restaurant. I met a gentleman with glasses. He politely took hand-brewed coffee. Instant coffee is fine. Hot coffee can sweep away the bad mood when you wake up! Thank you!
The price-performance ratio is very high! The brand chain hotel is trustworthy! I will stay here again next time.
Original TextTranslated by Google
6/9
Response from Property: Duoer is serious about running a hotel and serves every user with heart. Duoer wants to bring the best experience to users, which is the care and concern from friends, so that you will not feel lonely even in a strange city. When you are away from home, Duoer is your family. May every journey of yours be a warm memory.
Guest User
Ji Mu 2-bed Room
Stayed in Oct 2024
Family
5 review
5.0/5
Outstanding
Posted on Oct 26, 2024
Facilities: good hardware and software facilities, nearby attractions are close, convenient online taxis
Sanitation: clean and sanitary
Environment: quiet, beautiful scenery at night, very pleasant to walk around
Service: thoughtful, timely, friendly, good hand-brewed coffee
Original TextTranslated by Google
Response from Property: Duoer jumped up with joy. I am very happy to receive your praise and recognition of the room Duoer and I have carefully prepared for you. I am very happy to meet you. Your encouragement and support are the goal that drives Duoer forward. Duoer will work harder to improve the quality of service. Thank you for your appreciation and love for Atour. Atour also likes you, my dear ~ Welcome to stay at Atour Hotel again. Thank you!
Guest User
Superior Queen Room
Stayed in Oct 2024
Solo travellers
1 review
5.0/5
Outstanding
Posted on Oct 25, 2024
The hotel is located next to Tang Yin's former residence in Suzhou, with a beautiful environment. The hotel should be newly opened. It is clean and sanitary. As soon as you walk in, there is a faint smell of smoke. Various equipment in the guest room are intelligently controlled. There are not many types of breakfast, but the quality meets expectations. Warm porridge is also provided in the evening. Overall, I am satisfied
Original TextTranslated by Google
6/7
Response from Property: Thank you for your comments on Duoer. Your satisfaction with Duoer is the driving force for Duoer's progress. Not forgetting the original intention is the essence of Duoer's service. Everything is to make Atour a lifestyle. We look forward to your next visit. Duoer is waiting for you. See you then!