Guest User
November 17, 2025
Subject: Formal Complaint & Request for Refund
To Whom It May Concern,
I am writing to formally express my dissatisfaction with my recent stay at Green World Hotel from November 15 to 17, 2025 (Room #807). My concerns relate to undisclosed charges, misleading advertising, poor cleanliness, and unsatisfactory customer service. I request a prompt explanation and resolution.
First, I was quoted a rate through Trip.com that appeared reasonable for the advertised amenities. However, upon check-in and review of my final bill I found additional charges that were neither disclosed nor justified. Please provide a detailed breakdown of all charges and reimburse any unwarranted fees.
Second, the room provided was significantly smaller than depicted in your promotional materials. The advertisement photos—taken from angles that exaggerate space—gave the impression of a spacious, comfortable room. The room was narrow and difficult to use for storing personal belongings.
Third, housekeeping was unacceptable: there were hairs on the floor from the previous guest, and the bed sheets were arranged carelessly and unprofessionally.
Fourth, when I raised these issues at the front desk and politely asked whether I had been given the wrong room, the staff responded dismissively. I was told this was a transaction between Trip.com/***** and the hotel and instructed to contact *****, with the explanation that the hotel only received a portion of the payment. This attitude was unhelpful and not in line with basic customer service expectations.
Finally, despite the high nightly rate, breakfast was not included. I had to walk more than ten minutes each morning to find food, which was both inconvenient and inconsistent with the level of service I expected.
I respectfully request the following actions:
･ A comprehensive itemized explanation of all charges and a refund for any unjustified fees.
･ Clarification regarding the discrepancy between the advertised room size and the room provided, and a commitment to correct any misleading promotional material.
･ Review and improvement of staff training and customer service protocols.
･ A review of housekeeping procedures to ensure consistent cleanliness.
･
Please respond within 14 days with your proposed resolution. If I do not receive a satisfactory response, I will escalate this complaint to Trip.com/***** and consider further consumer-protection options.
Sincerely,
************
*****: ********************
****: **********
Room #807 — Stayed November 15–17, 2025
