Mercure Hida Takayama

Very grateful for the comfortable room arranged, which made me feel as warm and cozy as at home. Especially the thoughtful anniversary snacks prepared by the hotel were truly a delightful surprise. Such a considerate arrangement made this stay exceptionally memorable. All the hotel staff members exhibited a high level of professionalism and friendly service attitude, from the front desk to room service, making me feel genuinely welcomed. I believe that the outstanding service quality and meticulous arrangements of your hotel will continue to attract more guests.

200m from main jr station, walkable, hotel is quite new, rooms are decently large for the pricing per night. pleasant stay

I recently stayed at this hotel during my visit to Takayama and would like to share my experience. Overall, the hotel has its positives, including its close proximity to the JR Takayama Station, spacious and clean rooms, and the availability of an onsen on the 9th floor. However, there were a few aspects of my stay that left me feeling disappointed. Let's start with the positives. The hotel's location is excellent, being only a 3-4 minute walk from the JR Takayama Station. This convenience made it easy for me to explore the city and access transportation options. The room itself was spacious and well-maintained, providing a comfortable environment for my stay. On the 9th floor, there is a free onsen available for guests to enjoy. While the experience was decent, it's important to note that it didn't quite match the expectations of a natural onsen. Unfortunately, the view from the outdoor area was obstructed, and I noticed the presence of some sand in the pool. However, if you've never experienced an onsen before, it might still be worth giving it a try. Now, let's discuss the service aspect, which left me feeling frustrated. Upon check-in, I encountered an inconvenience regarding the breakfast arrangement. I was asked to select a time slot for the breakfast buffet, with options ranging from 6:30 am to 8:15 am or 8:45 am to 10 am. As a frequent visitor to Japan, this approach seemed unusual and not particularly customer-friendly. Besides, the floor of the buffer area was sticky for two consecutive days. To my dismay, the breakfast arrangement on the following day was even more frustrating. I was informed that I could only choose from three available time slots: 6:30 am to 7:30 am, 7:45 am to 8:45 am, or 9:00 am to 10 am. This sudden change was attributed to the hotel's capacity to serve a tour group that had arrived the previous night. Unfortunately, this change was not communicated to me during check-in, as the information sheet provided by the hotel did not mention such arrangements. As someone who values courteous service, I found this unexpected change to be unacceptable. Furthermore, the hotel staff did not display a friendly or apologetic attitude when addressing this issue. Compounding matters, my family and I needed to catch a bus at 8:30 am, forcing us to select the earliest time slot and wake up at 6:15 am to have breakfast. It's worth noting that guests are required to leave the buffet area once their designated time slot is over, and late arrivals are not permitted. This left me feeling angry and disappointed with the overall breakfast arrangement and the hotel staff's lack of empathy.