Alltrue Hotel Bintan - Tanjungpinang Reviews

It was a pleasant stay .i came with my one of my friend as birthday trip and the service good received a cake from the hotel restaurant.

I had a great two-night stay at Alltrue. The staff were friendly though not of them can speak English. The location was peaceful, and the room was spacious and clean. Facilities like the spa, gym, and sauna were excellent, and the buffet breakfast had plenty of delicious options. Highly recommended!

Neat and tidy. Located in city center thus convenient to get to the port upon departure. On the first night the room that we were allocated had a leakage of water from the ceilings so they immediately got us another room ready. -Okay selection of breakfast options -Food menu and prices from their restaurant is good price (though I didn’t order any 😅)

Hotel room is decent enough for a standard type. Room was clean. Aircon and wifi working well. Staffs are friendly and helpful. Breakfast was ok. Location a bit off. Main shops are 5-10 mins walking distance. Need to book grab bike or car to go get basic items.

Services are great, hotel staffs are friendly and helpful even able managed to help us to process exhange room for our special needs.

We enjoyed the trip. Stay at the hotel was comfortable but there was very little consideration for elderly & disabled guests. To supplement that, all the staff were friendly, helpful and very polite. Few things that could be better although they are good: 1. All white towels that were provided should be brilliant white in colour for confidence to use it safely. 2. At breakfast, bread could be fresher than dried out. Pulut Hitam buboh could be served warm. Otherwise there was a good spread of food. 3. Outside at the entrance to the road, a short ramp would be helpful for elderly & disabled guests. Food was tasty & presented well. Thanks Vijaya

Very good

Hotel is clean and location is good. Only set back the room that we get without window which make us feel stuffy inside. Suggest when make reservation remember to request window room

Very clean, spacious, and the internet is fast

This hotel is very very good and location is very good

Normally I stay nearer the ferry terminal. But this time, I stayed at this hotel located at Batu Satu which is First Mile in Bahasa. Hotel is clean, brand new. Staff are helpful and good spirited. Nearby are lots of good local eateries.

Friendly staff. Good service. Can add more variety of food for breakfast buffet.

Initially i wouldn't want to give Alltrue Hotel a bad review. The room was really nice, comfortable and clean. The whole hotel looked really pleasant and the staff were very smiley and friendly. But something happened during our first night stay over during CNY recently. Me and my husband was asleep and suddenly we got woken up by a loud singing voice that echoed the whole room at 3am in the middle of night. The TV turned on by itself and a creepy figure was standing in the screen singing. For some reason, the sound of the TV was super loud. My husband immediately switched off the TV after he noticed i was trembling very badly. We immediately ran out of the room to find the reception and asked the staff on duty to come up to our room to rectify the issue. Upon turning the TV back on, the figure was still there singing. The staff told us that someone(might be another guest) has been pranking the hotel by casting this specific video to random TVs in the hotel as they are using smart TV. He changed our TV WIFI to another private network and assured us that it would not happen again. The next day at 12 noon, the same thing happened to another TV in the hotel as we can hear the loud singing coming from outside of our room again. The staff on duty promptly turned it off. My husband immediately went down to the reception and informed the staff on duty(different staffs because change of shift) what happened last night and asked them if they are able to solve the issue. They just replied that there is a hacker doing this and that they have called the technician in to rectify the issue. Sadly the issued is never solved and we had to unplug the TV from the socket to prevent anyone from casting the video to our TV. Through the entire stay, i felt so uneasy just being in our room even if the plug is unplugged. I had time sleeping every night even though the bed is super comfortable. Till the very end of our stay, we found out that the issue is still there and anyone on the same WIFI can still cast any videos to our room TV. Honestly we are quite disappointed on how they handle everything. They did not apologize sincerely and follow up with us on this issue. But overall, i don't blame them because this problem came up due to this prankster and security lapse as they have very weak WIFI password and protection. Till today I'm still traumatized by it and have problem sleeping at night because of this. Just wanted to remind everyone to unplug the TV from the socket when you stay at any places with a smart TV as people are able to cast videos even on TVs that are on stand by mode. Really disappointed because i really liked the room and the ambience. I just wished that there was a follow up on the issue or solving the issue properly would have been good so i could have feel comfortable for the rest of the stay.

It was very nice to stay there. Room and hotel are clean. The staff is very nice, humble, helpful and polite. Thanks to all for everything.