Grand Hyatt Xi'an

I arrived late for check-in, and the front desk agent, Vivian, patiently explained the room types and even upgraded me to a better room. She was very warm and attentive, and the check-in process was quick, not wasting my time. However, while I was resting at noon, Trip.com called me, claiming I hadn't paid, which was completely unreasonable! When I booked, I clearly saw it was an online payment, and I had already paid the room fee. They also told me they couldn't directly deduct the amount and insisted I contact the hotel to pay again. I tried to communicate with Trip.com, but they just kept apologizing with pointless excuses, telling me to contact the hotel. Trip.com is simply wasting people's time and resources, trying to make me pay 1800 twice for one room! I'm very grateful to Vivian for actively coordinating and processing the refund for the room fee I initially paid to Trip.com. I apologize for disturbing her rest!

The hotel is new and conveniently located. The front desk staff provided excellent service and even upgraded our room. The high-altitude night view was indeed beautiful 👀. Thanks to the concierge 'Xiao Bing' for the thoughtful service; the airport transfer driver was also great ദ്ദി(˵ •̀ ᴗ - ˵ ) ✧

The room is spacious with panoramic floor-to-ceiling windows overlooking the high-tech night view. The hygiene is excellent, and the bedding is soft and comfortable. Service is prompt, attentive, and polite. The breakfast offers a rich variety, including local specialties like Zèng gāo (steamed glutinous rice cake) and Yóu pō miàn (oil-splashed noodles). The banquet hall is grand, perfect for gatherings, business receptions, or important small get-togethers. The overall experience was fantastic, and I'll definitely come again!

Had a very romantic night at the Grand Hyatt Xi'an. Special thanks to Vivian at the front desk for her thoughtfulness – the room was beautifully decorated in advance and she even sent a complimentary fruit platter. When the air conditioning had a minor issue, the hotel staff promptly helped us switch rooms and later arranged a late check-out, which was incredibly convenient for our travels. The service was attentive and warm, the location was great, and the room was comfortable. It was a pleasant and memorable stay.

A hidden gem of a hotel, I'll definitely be back. 1. It's well-designed, with a comfortable tea area in the lobby and public spaces, and the dark tones exude a sense of luxury. 2. The rooms are comfortable and spacious, located on higher floors, offering great views overlooking half of Xi'an High-tech Zone. 3. The Chinese restaurant is also very pleasant, offering great value for money with its Shaanxi cuisine – definitely worth a visit. 4. The service is absolutely fantastic. I arrived in the middle of the night and was upgraded to a higher-floor room and given a late checkout. The service was incredibly thoughtful. A big thank you to our butler, Nora!

A bit far from tourist attractions, but the facilities and service are quite good. Special thanks to the duty manager, Yolanda, and Roc from concierge, as well as the cleaning lady, who helped us with some travel and room issues. Breakfast was a bit disappointing, and they were a bit slow to replenish items. The fruitwood roasted duck at Xiubridge Chinese Restaurant was absolutely delicious.

Staying at the Grand Hyatt Xi'an far exceeded my expectations! Lexi's service, in particular, was absolutely delightful – professional, attentive, and incredibly warm. Everything from the facilities to the dining exuded quality, allowing us to enjoy modern luxury in an ancient capital. It was a perfect stay, and we even received a welcome goodie bag in the room. Lexi's thoughtful care made it even more memorable. Full marks, highly recommend!

My stay at Grand Hyatt Xi'an was absolutely fantastic, and a special shout-out to Vivian at the front desk! She made the check-in process incredibly efficient and thorough, patiently explaining all the hotel's amenities. Knowing I had an early flight the next morning, she proactively and thoughtfully arranged complimentary airport transfer, saving me the hassle of booking a car myself. After check-in, she even presented me with a special 'energy pack' filled with authentic local snacks from Shaanxi – a truly heartwarming and generous gesture. Her communication throughout was gentle and attentive, demonstrating full professionalism. With such amazing front desk service, I'll definitely choose this hotel again on my next visit to Xi'an, and I highly recommend everyone to stay here and ask for Vivian!

I stayed at the Grand Hyatt Xi'an for six consecutive days, deeply experiencing the historical and cultural charm of Xi'an's ancient city, enjoying the local cuisine, and also feeling the comfort and coziness of the hotel. I extended my stay for another three days, making it a total of nine days, exploring the ancient city while also enjoying the hotel's atmosphere and environment. What's even more worth mentioning is the hotel's infinity pool, which is clean, tidy, and well-equipped. There's also a warm jacuzzi with water jets that my child absolutely loved. During our nine-day stay, we spent an hour or two in the pool every day, and my child even learned how to swim breaststroke! Furthermore, the hotel's staff member, Judy, provided us with consultation and assistance throughout our stay, and we are very grateful for her help!