Guest User
October 7, 2023
Before booking the hotel, I checked that I couldn’t cancel. I called the front desk three times, but no one answered. Seeing that the hotel was newly opened, I simply booked it, thinking that it wouldn’t be bad. But when I arrived at the hotel, they told me that the executive room I booked was unavailable. The guest extended his stay, but the link was always hanging. It was only when this happened that the link was taken offline. It was already 11 o'clock in the evening. I asked the front desk to give me a solution. They said they would give us a family of three two double rooms. Yes, I rejected this plan for safety reasons, and asked if there was a family room. Finally, I was given a family room. Another good thing happened. This family room was the room of the previous GreenTree Inn. It was the room given to me in the first place. The card couldn't open the door, so I called the front desk and told him to come right away. After waiting for a long time, a security guard came over and used a universal card to open the door for us. After plugging in the electric card, it worked. He said that the front desk should have given the room card incorrectly. . . Helped me change my card and opened the door. The facilities in front of me were old and old (look at the picture, the picture of the corridor is the area I booked. Compared with this place, it looks like two hotels). There was no water in the room. I called again to ask for it. I waited for a long time. I came and called again before the water and room card were delivered. If I hadn't driven all afternoon that day and didn't have the energy to complain and change hotels, I would have made do with it. The experience was extremely poor. This situation should be resolved directly with Ctrip. Pay compensation!
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