Hotel appears nice and clean on the outside with great outdoor staff. Location and amenities were worth the resort fee.
However, our garden view suite was less than ideal with poor venting (ie. no dehumidifier so clothes and bed sheets were always damp), extremely moldy window sills due to poor ventilation even with windows open and loud AC/fan which had to be run at all times due to dampness. When we asked the office, they said to turn the AC to 62 degrees which was too cold to be comfortable on rainy days. Towels are old and well used. Housekeeping was minimal with dirty floors evident after our room was cleaned. Sunday had no housekeeping service. Beds were not made for two days even with damp sheets. Found a cockroach in one of the bed sheets. Lack of outlets and bathroom storage was inconvenient too. Will not be back for these reasons.