Guest User
October 4, 2023
Booked here as the location was excellent and allowed us to be flexible with our travel plans/touring. The hotel is situated in one of the best locations in Mauritius 🇲🇺 Troux Aux Biches beach is across the road whilst Mount Choisy beach and Grand Baie are a few minutes away by either bus or car 🚗. Please note the below and prepare accordingly with your luggage if the room assigned to you is not on ground level👇🏽: As our rooms were on the 1st floor, the staff member Sahil assisted us with 1 bag but took a roundabout trip up and down stairs that didn’t have any level walkway or flat surface to pull luggage bags 💼. This meant both my wife and I carrying our heavy luggage bags up and down stairs 😳😮I had to assist her and was very disappointed that no consideration was given by the hotel as to how guests are expected to carry luggage bags if you were assigned rooms on the 1st and 2nd floors (guests on the ground floor had easy access wigh walkways that allowed them to just pull their luggage easily). To add to this, there really was no staff to assist and the same thing happened on checkout - which was disappointing. The walkways behind the hotel also were just footsteps and didn’t have a smooth walkway for bags, likewise with the big stairs that we found out later in our trip. Absolutely not guest friendly. Devika was an absolute star ⭐️ She could speak English and advised us on the bus routes, restaurants etc. she always gave us wonderful service. Sahil, as we discovered later in the trip, didn’t understand much English and that was concerning as there are just as much English guests as there are French speaking guests. He often didn’t understand our minor complaints and we had to wait a lot for someone who could speak English to assist us 🤷♂️however he was helpful and tried his best 🫡 The rooms were pretty decent and served it’s purpose. We literally used it to sleep and get ready for our adventures. It had cutlery and a stove/fridge etc. so quite handy for people who wanted to self cater. The bathroom could do with an upgrade tho but it was neat. Was just disappointed with the hot water system as they used solar. On a few occasions, there was no hot water and the only solution they could provide was giving you another room to shower (didn’t take that up as it’s bothersome to uproot your belongings and use another room on the other side of the hotel). They really need to come with better solutions. What made it worse is that even though it was the Mauritian winter and it is hot. The evenings and water can get cold and it is not ideal to have a cold shower. The property itself was well maintained and the pool and loungers were really nice. The restaurant was very pricey and it was often better to experience the restaurants around the area for variety and value. The guests are generally well behaved and the hotel ground/pool area has a nice ambiance. Very lovely for relaxing 😌 Once again, we enjoyed our stay and wouldn’t mind spending a few n