Sanhuolongtiange
July 17, 2021
Seeing that Ctrip's ranking and review scores are relatively high, I chose this place instead of staying for the whole season. The check-in front desk service is very good, especially a thin and tall young man, warm and good attitude. The facilities are average, the electric curtains are not easy to use, the TV is not visible except for the projection screen, the room is relatively small, the bathroom and toilet are very small, and there is no sliding door, so it is inconvenient to get in and out. The breakfast is good with a lot of variety and quality. Overall recommendation. But the management staff is too unprofessional and the management is very poor. After checking out, the comfort toy that the child carried with him was left in the room. I was pretty sure that it was about to get on the high speed. I came back to pick it up. The first time my dad went to the front desk and asked if there was a child's toy left in the room. I found that the front desk asked about the guest room and said no. My dad came back and told me, I said it was impossible, because I took the child to live in a room, and then I asked the front desk, and the front desk said that the room had been checked. If you don't believe me, go and check it yourself, so I went to the room to find it. When we came to the door of the room, the door was wide open. Inside, a little girl was sitting on the bed watching TV. She should be an employee’s child or a temporary worker. The room was exactly the same as when we checked out. I opened the quilt and found the child’s toy. I yelled a few words. Then I went to the front desk again. There was a woman with the appearance of a manager. She had a bad attitude and was arrogant. She didn't realize that the matter was serious. Nothing left by a guest may be important to the guest. What if important items such as watches, earrings, and mobile phones are lost? The management staff must first ensure the safety of the guests. The safety is divided into two categories, firstly personal safety, and secondly property safety! To achieve these two points is the basic management principle of operating a hotel. Because I was traveling, I didn't care too much, and left after a few words of fire. When I write it, I feel that the attitude of the hotel staff is very good, and I hope to follow the hotel to improve. I have said so much because I am also a professional hotel manager and the general manager of Marriott's hotels. I know that hotel management is not easy, so I won't give bad reviews, but if the problem is not taken seriously and solved, it will eventually become annoying.
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