Guest User
October 29, 2023
I booked a family room (2 adults, 2 children) for one night in October. I chose Casa Asti due to its convenient location in Valletta but loud music from the hotel bar made sleep impossible. When booking, and again on arrival, I explained that we had a very early start the next morning. All communication at this point was pleasant, friendly and helpful. The room itself was clean, apart from an unpleasant smell in the bathroom (drains?). However, at 8pm, live music started playing in the hotel bar immediately outside our room and was very loud - the equivalent to playing music at a normal volume inside the room. There was no prospect of the children sleeping so, at 9.30pm, I went down to the bar to seek help. The owner was totally disinterested and simply said the music would finish at 11pm. I asked if there were any spare rooms, and he said no. When I pointed out that we had booked a family room and repeatedly highlighted that we had a very early start, he shrugged his shoulders and dismissed me, saying that the website mentioned that there was a hotel bar and I should therefore have expected loud music. It was too late by then to move my family so we simply had to wait for the music to stop. The music stopped at 11.15pm, but it made our early start all the more difficult. If I'd been aware of the situation before booking, I would have found somewhere else - hence this review.