Guest User
January 31, 2023
I was moving from Melbourne to Cairns and driving. I stopped every day to have enough rest for the next day and till I arrive to Mackay everything was fine, never had an issue during 4 days drive before arriving Mackay. Unfortunately, on my fifth day of road trip, I decided to stay at this motel on the 18th of October2022. I did book a room online through *********** and the motel looked like a decent place to stay for the night. I slept early and I woke up with motel manager's calls as two guys broke into the car park and stabbed my car tyres, four of them!!! It was my first time in Mackay and first stay at this motel and never been there before has no idea why that happened and why this motel's private car park is so unsafe to let everyone come in randomly and do whatever they want!!! We call the police, but police just sent a link to fill the form, upload evidence, photos, video footage etc. Manager lady Sarah was amazing she helped me a lot because I was in shock and crying. Police didn't show up and business owner even didn't care. I cried and waited till the morning because police advised us to call 000 if the guys come back again. I didn't sleep till the morning and manager lady told me motel management would help me to change my tyres and they would pay for it. My car was parked at the motel's private car park and in the morning business owner refused to help me even he didn't say sorry or he didn't show up to check what's going on. Thankfully we found a mobile tyre service in the morning, and I could leave that place. I'll never stop at Mackay and never stay anywhere there. Because it's so easy for everyone to break into private car parks and they can do whatever they want. This motel's owner doesn't care if anything happens to you during your stay. Please take it seriously and don't stay at this place. It was like a nightmare, cost me $608 to change my tyres and motel owner didn't take any responsibility. I didn't have enough money to change all tyres which were damaged at a private car park of this motel. Thankfully my friends sent me some money and I could survive from this nightmare. They even didn't offer me to give refund for the cost of stay for the night. Completely nightmare. Don't stay at this place!!! Be sure you and your car have no safety there!!!