Hotels in Melbourne Central Business District, West Melbourne

My family and I enjoyed our recent stay at Citadines on Burke Melbourne. The standout positives were: 1. Staff Service: Check-in was excellent. The staff were warm, professional, and very helpful, setting a welcoming tone immediately. 2. Room Size: Plenty of room for luggage and for everyone to move around without feeling cramped. 3. Bathroom Amenities: The provided toiletries were nice quality and appreciated. Items for improvements: The spaciousness makes this hotel ideal for families. However, to make them truly perfect for families like ours, I'd suggest the management consider offering some room options with two queen-size beds to enhance comfort and sleep quality for parents and children sharing the room. Despite this suggestion, we had a very comfortable and pleasant stay thanks to the great service, ample space, and good facilities. We would definitely consider staying again.

I stayed at 3 hotels all near Flagstaff stations for this trip, just to try something new and compare. Excellent location and the Flagstaff garden is at the opposite. The Pegasus has a real kitchen and utensils since it's an apartment hotel. No view at all but it's ok for a night's stay. The bed is so soft but so as the Radisson and the Jazz hotel so I guess it's the standard?.. Staffs had reasonable service, but I overheard the guest in front of me checked out 30mins later than he should and the staff were not happy about it at all, like teacher talking to a misbehaved student. Overall it's price for money.

The hotel is located in the city center, making it convenient for sightseeing, shopping, and dining. The buffet breakfast offers a wide variety of options, including Chinese-style snacks and porridge, making it quite suitable for Chinese people.

Overall I had a great stay! My room was pretty cozy and the location was conveniently close to trams and Souther Cross Station. Amenities in the room were excellent (kitchen, dishwasher, washing machine, dryer, heater, ironing board). Maybe bring your own slippers in winter as the tiled floor was very cold in the morning. Quite a few obvious wear and tear but overall still decently clean. The only thing that bothered me was one of the kitchen utensils was still dirty. If you are a light sleeper you would need earplugs as it’s quite noisy from the trains and trams passing by. Personally i enjoyed the background noise. I enjoyed my night ins in the room with access to the TV and to be able to cook / heat up food. Staff at the reception were all very lovely and welcoming. I would stay here again :)

From the moment the duty manager totally ignored my requests even though I had emails and receipts to back up claims he blatantly ignored me and even dismissed me with an atrocious contempt. I asked him and the receptionist about these issues and was told take it or leave it. Absolutely appalled by this. Contacted duty manager next day and she was more responsive yet only said the previous manager had personal problems that day ? I asked about why my request were at least looked at and again provided receipts and emails that there was an mis communication between reservations and reception.  No alternative but to stay although they did manage to move to another room. Although moved the noise levels from the supply rooms were unbearable and late into the night they were worse. I can’t say that this time it was a good stay but think hard before going there. Because issues arise and not dealt with at all.  When I asked for the persons name was told no. Even though they have badges.  Interesting.

I'll start with the service, as I felt deeply disappointed and unfairly treated during check-in. It was our birthday on August 20th when we arrived. After mentioning this to the receptionist, not only did we not receive even a simple 'Happy Birthday,' but we were also told to buy our own cake from a shop as the hotel offered no special services or gestures. This level of service is utterly inconsistent with what one would expect from a Crown Hotel and left us extremely disappointed! We provided feedback to the front desk during check-out, and while they offered an apology and champagne, it was too little, too late. A birthday only comes once a year, and we were truly let down. **Facilities:** The hotel feels very new overall. The shower had a handheld showerhead, which is very family-friendly, especially for those with young children (many hotels in Australia don't have these...). The bedding was very comfortable. Disposable toiletries, drinking water, and slippers were provided – a nice touch, as we usually bring our own since many Australian hotels don't offer them. **Cleanliness:** The room was spotless. The bathtub was clean enough for kids to bathe in, which gave us peace of mind. **Location:** The hotel's location is excellent, with easy access to dining and transportation. It's located next to a casino, so there's a lot of foot traffic. However, room access requires a key card, so we felt secure.

We stayed here for four nights. 1. The staff is courteous. 2. Perhaps it's due to the Oaks brand, but the hotel has a strong scent of aromatherapy throughout. 3. The room is spacious, but overall it shows some wear and feels a bit old. 4. The location is convenient, right next to Flagstaff Station. There’s a convenience store (very expensive) and Chemist Warehouse nearby. 5. If you want to use the parking facility, you must make a reservation in advance. 6. Laundry costs AUD4, drying costs AUD4, and laundry powder costs AUD2. The washing takes about 30 minutes, and drying takes about 40 minutes. 7. Aside from toothpaste and a toothbrush, all other amenities are provided including body lotion. If you need more, you can ask the front desk. However, there is no daily room cleaning service, so you need to take out the trash yourself if necessary. 8. Interestingly, the room we booked was already with a garden view, but they said they upgraded me to garden view (with the same room type). They must have made a mistake of upgrade 😆 9. TV is without youtube nor Netflix.

We booked the hotel from trip.com which was the best decision we made in securing a place in Melbourne. Its easy, convenient and theyre offering an affordable price compared to other booking site. Best Western Hotel, its 5/5. Friendly staff and the location is great. Will surely book again for our next trip to Melbourne.

Hotel Review – Ibis Central Rating: 3.75/5 I recently stayed at Ibis Central and overall had a pleasant experience. Location: The location is definitely a highlight—conveniently situated next to a major shopping center, which made exploring and grabbing essentials super easy. Room: The room was clean and comfortable, with an interesting layout where the sink is placed inside the bedroom instead of the bathroom. We were kindly placed on the 18th floor, which offered great views—shoutout to the reception team for that. Service: Reception staff were friendly and accommodating. However, communication with housekeeping was a bit of a challenge due to the language barrier, especially when we tried to request extra blankets and pillows. It would’ve been better to ask directly at the front desk. Amenities: Something to keep in mind—there were no complimentary toothbrushes, toothpaste, or slippers provided, so be sure to bring your own. Breakfast: The breakfast was decent with a good variety of options, though it stayed the same each day. The standout feature was the make-your-own juice station, which was a nice touch. Final Thoughts: Overall, a solid stay with a few minor inconveniences. With some improvements in guest amenities and communication, this place could easily push closer to a 5.

For anyone who relies on internet access, this is a significant point to consider. The WiFi was incredibly slow, to the point of being almost unusable. Aside from that, everything else was acceptable, though the sink in room 214 was clogged and drained very slowly. On the positive side, the hotel is very close to the city center, which made getting around extremely convenient.