Capturingmemories
May 1, 2024
Before i left hotel for lunch I asked the front desk staff (one Indian lady and one Indian man ) at the front desk at 2pm to get my room cleaned . The lady was looking at the computer not having any eye contact and the man give me a glance and continue looking at the same computer screen ( there wasn’t any customers around ) . They were pretty rude , treated me like I am transparent . I came back to the hotel and room wasn’t cleaned .
Next morning upon check out I have pre booked the airport transfer at 8.15am , I arrived at the front desk at 8.13am to be told that the shuttle bus ( I have already pre paid $10 upon checking in and reserved a slot for 8.15am but was told that the bus is leaving .
Upon arriving at the car poach exactly at 8.15am the shuttle already left without me .
This is the rudest hotel I have stayed in . Not recommended as room is very run down even after paying extra upgrading to an executive room . I complained to the hotel manager on duty about the rudeness of the 2 service staff at the front desk I spoke to on the 29 April at 2pm .