Hilton Garden Inn Wuhan Hankou

Hilton Garden Inn Wuhan Hankou Reviews

Hilton Garden Inn Wuhan Hankou

1 Jiangfa Road (Jiangfa Lu), Jianghan District, Wuhan, Hubei, 430023, ChinaView Hotel Details
Hilton Garden Inn Wuhan Hankou
Hilton Garden Inn Wuhan HankouHilton Garden Inn Wuhan HankouHilton Garden Inn Wuhan Hankou
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Hilton Garden Inn Wuhan Hankou Guest Reviews

4.6/5
Very Good
982 review
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(982)
Positive reviews(939)
Reviews with photos/video(165)
Friendly front desk staff(124)
Easy to get around(74)
Delicious breakfast(63)
Large rooms(41)
Would stay again(28)
Perfect for business trips(27)
Close to train station(22)
Strange smell in room(17)
Negative reviews(43)
Ruediger Felder
King Deluxe Room
Stayed in Aug 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Sep 27, 2024
Very professionell behavior.
Response from Property: 感謝您的“超棒”好評,是對我們工作的最大認可。酒店地處常青路段,乘車去往漢口火車站和天河國際機場都十分便捷;約10分鐘步程可到達地鐵2號線長港路站,約15分鐘步程可到達地鐵7號線園博園站;萬象城、天街、永旺、宜家薈聚、等商業綜合體同在以15分鐘為半徑的車程範圍內;散步5分鐘可到紅T商業街,便利店、快餐、美食、咖啡店應有盡有。閑暇之餘也可到漢口的萬松園美食街、古德寺、武漢美術館等景點遊覽。入住期間,如有任何需要,請隨時與賓客服務經理聯繫,我們將竭誠為您服務。真誠期待您的再次光臨~
Knowles
Stayed in Jun 2022
Couples
36 review
3.0/5
Posted on Jul 23, 2022
Hotel is good for business trips or a short stay over. Hotel felt a little dirty and had mould in the bathroom and bits of sealant falling off.
Response from Property: Thank you for choosing Mercure Wuhan Changqing Park. Apologize for not being able to provide you with a satisfactory stay. The hotel housekeeping and engineering departments will work together to identify and resolve room odors and engineering problems. Sincerely apologize to you. Looking forward to your next visit.
Aaliya_13
Stayed in May 2022
Solo travellers
23 review
5.0/5
Outstanding
Posted on Jun 13, 2022
I’ve stayed here time and time again. It’s an excellent hotel in a great location. The staff is always friendly and helpful. Special thanks to Helen this time for all the help.
Guest User
Stayed in May 2023
Travel with friends
3 review
5.0/5
Outstanding
Posted on Jun 21, 2023
good good
Response from Property: 親愛的客人,感謝您對酒店的好評。酒店距離漢口火車站車行10-15分鐘,距離天河機場車程20分鐘,商務差旅十分便捷。周圍分佈滿足各種需求的店鋪:麥當勞、肯德基、星巴克、羅森、茶顏悦色、瑞幸等。入住期間,如您有任何需求與疑問,請隨時與我們前台聯繫,我們將竭誠為您服務,期待您的下次光臨~
Anonymous User
King Guest Room
Stayed in Nov 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Dec 30, 2024
The hotel is very close to Hankou Station, just 3 stops away. It was my first time staying at this Hilton Garden Inn. The front desk helped me upgrade to a city view room for free. The view was wider and the room was warm and comfortable. The breakfast was rich in variety. The noodle-cooking lady was very enthusiastic. There were special snacks such as noodle nest and bean skin. I recommend it 😁
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Guest User
King Guest Room
Stayed in Oct 2024
Couples
3 review
5.0/5
Outstanding
Posted on Dec 5, 2024
The room is very quiet and the location is only two kilometers away from Hankou Railway Station. It is very convenient. There are many hot dry noodles for breakfast around. I look forward to staying here again next time I go to Wuhan.
Original TextTranslated by Google
Response from Property: 感謝您的“超棒”好評,是對我們工作的最大認可。酒店地處常青路段,乘車去往漢口火車站和天河國際機場都十分便捷;約10分鐘步程可到達地鐵2號線長港路站,約15分鐘步程可到達地鐵7號線園博園站;萬象城、天街、永旺、宜家薈聚、等商業綜合體同在以15分鐘為半徑的車程範圍內;散步5分鐘可到紅T商業街,便利店、快餐、美食、咖啡店應有盡有。閑暇之餘也可到漢口的萬松園美食街、古德寺、武漢美術館等景點遊覽。入住期間,如有任何需要,請隨時與賓客服務經理聯繫,我們將竭誠為您服務。真誠期待您的再次光臨~
Guest User
King Deluxe Room
Stayed in Oct 2024
Business travellers
4 review
1.0/5
Posted on Nov 22, 2024
1. The front desk clearly stated that booking this Hilton Garden through the Ctrip platform does not give any Hilton Honors customer benefits! Although the member manual clearly states that the Garden series does not include room upgrade benefits, it does indicate that breakfast is included! As a Hilton Diamond member, all Hampton series hotels in Wuhan can at least give a late check-out. There is no need to choose this one at the same price! If you must choose Hilton series, you might as well choose Hilton Hampton at the same price. 2. The phone in the room was broken and no one came to fix it for 2 days. Because the business trip was quite full, I didn't pursue it later. 3. The sanitary environment is very bad. I am a man staying here. The hair and debris under the desk are visible to the naked eye. 4. The environment is not new but a bit old. It is not a new hotel. It is the original Mercure that has changed its brand. The location is not good. 5. Hanyang Westin, which is also owned by Hengxin, has a much higher overall level and is only about 100 more expensive than this one. It seems that this is a problem of the hotel's management. I still have a good impression of the owner of Hengxin. 6. Friends who see this comment suggest that if you have a budget of about 450, Hankou has Wyndham Garden or Atour series Hilton Hampton. This is the worst Hilton hotel I have ever stayed in! Avoid it!
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Response from Property: 親愛的客人,未能為您提供滿意的入住體驗,深表歉意。房間打掃查房後疏漏的清潔問題,我們會在查房細節上再加強,對此再次表示歉意。如入住期間,房間設施設備問題,可隨時與酒店前台聯繫,我們將第一時間為您處理解決。如需享有希爾頓榮譽客會權益,可通過希爾頓集團官方渠道,可以享受正常的會員禮遇和積分。
Anonymous User
Twin Guest Room
Stayed in Sep 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Oct 24, 2024
On a business trip, convenient transportation, close to Hankou Station. Didn't have time to have breakfast, the hotel was quite crowded, business was booming, recommended.
Original TextTranslated by Google
Response from Property: 感謝您的“超棒”好評,是對我們工作的最大認可。酒店地處常青路段,乘車去往漢口火車站和天河國際機場都十分便捷;約10分鐘步程可到達地鐵2號線長港路站,約15分鐘步程可到達地鐵7號線園博園站;萬象城、天街、永旺、宜家薈聚、等商業綜合體同在以15分鐘為半徑的車程範圍內;散步5分鐘可到紅T商業街,便利店、快餐、美食、咖啡店應有盡有。閑暇之餘也可到漢口的萬松園美食街、古德寺、武漢美術館等景點遊覽。入住期間,如有任何需要,請隨時與賓客服務經理聯繫,我們將竭誠為您服務。真誠期待您的再次光臨~
Tingjie
King Guest Room
Stayed in Aug 2024
Family
56 review
3.2/5
Posted on Sep 29, 2024
I originally thought that the Hilton brand was the same, but after arriving at this hotel, I felt for the first time that there was such a bad Hilton hotel. When we arrived at night, the front desk was not enthusiastic when checking in. I felt uncomfortable. The floor of the room was also dirty. There was also a very uncomfortable smell in the room. In short, I was very, very dissatisfied with this Hilton stay.
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Response from Property: 親愛的客人,感謝入住武漢漢口恆信希爾頓花園酒店。未能為您提供滿意的入住體驗深表歉意。同時也感謝您為我們指出不足之處,我們也會針對性的進行改進和完善。入住期間,您有任何問題可隨時與我們前台工作人員聯繫,我們很希望能通過溝通了解您的訴求,為您提供滿意的入住體驗。
Guest User
King Guest Room
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Sep 26, 2024
This garden brand is good. It provides a comfortable and warm accommodation environment, warm and thoughtful service, clean and tidy rooms, complete facilities, high cost performance, making people feel at home, and it is a pleasant stay experience.
Original TextTranslated by Google
Response from Property: 感謝您的“超棒”好評,是對我們工作的最大認可。酒店地處常青路段,乘車去往漢口火車站和天河國際機場都十分便捷;約10分鐘步程可到達地鐵2號線長港路站,約15分鐘步程可到達地鐵7號線園博園站;萬象城、天街、永旺、宜家薈聚、等商業綜合體同在以15分鐘為半徑的車程範圍內;散步5分鐘可到紅T商業街,便利店、快餐、美食、咖啡店應有盡有。閑暇之餘也可到漢口的萬松園美食街、古德寺、武漢美術館等景點遊覽。入住期間,如有任何需要,請隨時與賓客服務經理聯繫,我們將竭誠為您服務。真誠期待您的再次光臨~
Xiaoniuzhentan
King Guest Room
Stayed in Aug 2024
Family
4 review
5.0/5
Outstanding
Posted on Sep 16, 2024
Stayed here for a few days during the Mid-Autumn Festival, traveling with my kids. After comparing many hotels, I finally chose the Hilton Hotel which is very close to Hankou Station. The room is large and clean, and the price/performance ratio is very high. The service of the brand hotel is still as good as always, especially the front desk staff July and Maura are very considerate, and gave us moon cakes for the Mid-Autumn Festival, which made me, a foreigner, feel like I'm back home. The hotel gym has a lot of equipment, not only treadmills, but also dumbbells and other equipment, and free mineral water. It was a really good experience.
Original TextTranslated by Google
Response from Property: 親愛的客人,非常感謝您的好評與分享。酒店去年年底翻新,希望在硬件上給予更舒適的入住環境,更希望在軟件服務上給與賓客滿意的入住體驗,您的肯定是對我們的鼓勵與動力。真誠期待您能再次光臨~
Guest User
King Guest Room
Stayed in Aug 2024
Business travellers
2 review
5.0/5
Outstanding
Posted on Sep 12, 2024
The hotel staff has a good service attitude, the rooms are clean and comfortable, the bedding is clean, and I had a good night's sleep. Complete facilities, delicious breakfast, excellent location, convenient transportation, and convenient surrounding facilities. This stay experience is great, and I will choose this hotel next time!
Original TextTranslated by Google
Response from Property: 感謝您的“超棒”好評,是對我們工作的最大認可。酒店地處常青路段,乘車去往漢口火車站和天河國際機場都十分便捷;約10分鐘步程可到達地鐵2號線長港路站,約15分鐘步程可到達地鐵7號線園博園站;萬象城、天街、永旺、宜家薈聚、等商業綜合體同在以15分鐘為半徑的車程範圍內;散步5分鐘可到紅T商業街,便利店、快餐、美食、咖啡店應有盡有。閑暇之餘也可到漢口的萬松園美食街、古德寺、武漢美術館等景點遊覽。入住期間,如有任何需要,請隨時與賓客服務經理聯繫,我們將竭誠為您服務。真誠期待您的再次光臨~
Guest User
Twin Guest Room
Stayed in Jul 2024
Business travellers
12 review
5.0/5
Outstanding
Posted on Aug 24, 2024
The room is big and clean, the waiter is very enthusiastic, July at the front desk is very good, check-in is fast, and I stayed for another day. The experience is good, and I will come again next time.
Original TextTranslated by Google
Response from Property: 感謝您的“超棒”好評,是對我們工作的最大認可。酒店地處常青路段,乘車去往漢口火車站和天河國際機場都十分便捷;約10分鐘步程可到達地鐵2號線長港路站,約15分鐘步程可到達地鐵7號線園博園站;萬象城、天街、永旺、宜家薈聚、等商業綜合體同在以15分鐘為半徑的車程範圍內;散步5分鐘可到紅T商業街,便利店、快餐、美食、咖啡店應有盡有。閑暇之餘也可到漢口的萬松園美食街、古德寺、武漢美術館等景點遊覽。入住期間,如有任何需要,請隨時與賓客服務經理聯繫,我們將竭誠為您服務。真誠期待您的再次光臨~
Guest User
Twin Guest Room
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 23, 2024
It was my first time staying at a Hilton Garden Inn. The overall experience was good and cost-effective. The bedding was comfortable and clean. I paid extra for breakfast, which was equivalent to brunch. There were many varieties. It is worth recommending!
Original TextTranslated by Google
Response from Property: 親愛的客人,非常感謝您的好評與分享。酒店去年年底翻新,希望在硬件上給予更舒適的入住環境,更希望在軟件服務上給與賓客滿意的入住體驗,您的肯定是對我們的鼓勵與動力。真誠期待您能再次光臨~
Guest User
King Guest Room
Stayed in Jul 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 27, 2024
It’s so hot in Wuhan during the summer heat! This time, a friend recommended Hilton Garden Inn Wuhan Hengxin. I felt that the staff were very enthusiastic and the service was in place. I felt very good, very good!
Original TextTranslated by Google
Response from Property: 親愛的客人,非常感謝您的好評與分享。酒店去年年底翻新,希望在硬件上給予更舒適的入住環境,更希望在軟件服務上給與賓客滿意的入住體驗,您的肯定是對我們的鼓勵與動力。真誠期待您能再次光臨~