Wenlai Hotel Reviews

Clearness,friendly,convenience,good price,recommend to friends.

Every time I come to Jiaxing, I stay at this hotel. Good location, nice buffet, the staff is very friendly.

Good place, good rooms, environment not bad. Foreigners are allowed. Very cool.

The room was very comfortable. The lobby manager provides excellent customer service. I like

Well to begin with we spent the whole night out so after entering the hotel exhausted at 4'00am I expected a quick check in I didn't mind them checking and rechecking our passports but not only did they take a looong time in that but even after sending us to our room and we just put our head to rest the reception had to come knocking at 5'00am asking about our passports again like they even printed them downstairs so did she have to come check them again and what pissed me off more is that maybe the hotel or a nearby building had some sort of demolishing work or something of the sort because at 8-9 am they started working with machines and loud noises wich ruined the whole purpose of our stay because we just wanted to sleep a bit before going back to our university

Great service and care

The location is the best thing about this hotel. Lots of landmarks within walking distance and some others reachable by subway. The staff was really nice although they didn't speak English. The cleanness could be improved and even if the rooms feel kinda old, the amenities are ok.

The room is great, spacious and bright, with free parking. It is very close to the subway entrance, which is very convenient for eating and traveling. It is really the best choice to bring the elderly and children here. Most importantly, the room is super large and really comfortable. For those who often travel with their families, it is really highly recommended

The location is easy to find and the transportation is convenient. The hotel facilities are complete, the room is clean and tidy, it is very quiet at night and very comfortable to stay. The service attitude of the front desk staff is very good. I personally think it is very cost-effective and the price is not expensive in the surrounding area. It did not disappoint. I highly recommend it! !

The hotel was temporarily selected on Ctrip at nearly 12 o'clock the night before. Looking at the pictures, I felt that the price/performance ratio was pretty good, and the price of nearly 200 yuan was not considered a cheap hotel in the northern suburbs of Xi'an (after all, it was compared to the Huazhu Nihao Hotel on the same day). , only separated by a street, the price difference is less than 10 yuan), but the actual living experience is extremely bad. There were so many cockroaches in the room and the bathroom was so humid in the morning. When I went to the toilet in the morning, there were at least ten cockroaches in the toilet sink. When I got up to go to the toilet without turning on the light, I felt like I had been bitten. It was the same as being bitten by a mosquito. I reported to the front desk many times that their manager was not at work. The last manager who added me on WeChat said that he would refund half of the room fee and change the room. I accepted it, and when I finally checked out in the afternoon, the front desk said that I would only be refunded half of the original price (that is, about 50 yuan less), and asked me to cancel the Ctrip order and pay at the front desk of their hotel. At the same time, the hotel front desk They frantically blamed me and pretended that even they had nothing to do, saying that there was no way to refund half of the room fee on the Ctrip platform. They could only let me cancel the order and pay half of the original room price at the front desk. As a result, I called the Ctrip platform and the problem was solved within five minutes. On the contrary, the attitude of the front desk was very disgusting. My request to them was that they would always talk to other customers, answer the phone, and leave me alone. It really felt like the store was bullying customers. Attached below are pictures of cockroaches in the hotel. I would like to add that it is really rare to see cockroaches in the north. Moreover, when the hotel manager came to answer the phone, he blamed the problem on the community, saying that it was a problem of the community's pest control and epidemic prevention department. As a manager, it can be said that there is nothing wrong with it. Take responsibility. Moreover, I went to report the problem to the front desk at around 8 a.m., and the front desk said that their hotel manager usually doesn’t go to work until 10 or 11 a.m., which was really disappointing. And the most interesting thing is that the manager called me and said that he would not go to work today and would not come back until tomorrow. Is the job of a hotel manager in Xi'an so relaxing? ? ? ? ? ? Moreover, in such a huge hotel, there is no one to talk to face to face, which is even more embarrassing! ! ! ! !

The room is clean, no strange smell, the house is big, the breakfast is delicious, and the price-performance ratio is very high

The room is big and breakfast is early

The hotel is located close to the airport, the metro is a 10 minute walk. The renovation is not very recent, the breakfast is Chinese

The room facilities are very good, the service is also very good, I will recommend it to my friends and will stay here again next time