Orange Hotel

The room was very small, the hygiene was very poor, and the hotel's attitude was even worse! The male manager at the front desk looked arrogant. On the day of arrival, the hotel charged a ridiculous price and refused to accommodate the reserved room type. He used the excuse that someone else had booked it. He asked the hotel to arrange other room types and then asked for more than 100 yuan to make up for the price difference (the hotel price on that day showed a price difference of 70 yuan). After checking in, other hotel managers came over several times to harass me and demanded that I not leave negative reviews on the website! Don't be fooled by the location. There is a hotel of the same level nearby where you can stay and the price is more affordable than this one. There is **** under the toilet and the hygiene is very poor.

I have never stayed in such a bad Orange Hotel 👿 The double room I ordered said that the window is located in the corridor or aisle. In fact, it is neither a corridor nor an aisle. The outside of the window is sealed with stones. It feels like a construction site and there is no ventilation. There is no sunlight. The whole room is very depressing and scary. . There was a strange smell. It was no different from having no window. The front desk said that all king-bed rooms were like this. It was really deceiving. In the end, I had no choice but to pay more to upgrade the room type. During my stay, the lid of the fresh-keeping box was thrown away by the cleaning lady. I didn't think about it anymore and thought that maybe the lady didn't mean it because we didn't have much money. I bought another one myself until I was packing my luggage to catch the flight and couldn't find the suitcase cover anywhere. Also missing were the power bank box and some small items for issuing credit cards. Very speechless. I have never had so many things thrown away when I stayed in a hotel before👿👿👿 Contact Ctrip customer service for processing. Customer service contacted the merchant. The merchant provided the contact information and informed me of the lost items. The store said that they would have to verify it the next day before replying to me. As a result, at one o'clock in the morning, Ctrip customer service said that the store said that I didn't reply and she couldn't contact me 😂 It's outrageous or not, so I sent the chat history directly. In the end, the customer service said that the store would pay 50 yuan in compensation. After some calculations, it was almost enough and I agreed. The result is that the store sent a message saying that it requires a screenshot of a five-star review before they will compensate for this thing💰. They should have compensated it in the first place, but they still asked me to comply with their requirements. I don't want to give it a five-star review. The original agreement with the customer service was that I would just refill it and buy a new one myself. The customer service also said that the store will not harass me again. Now 💰No, I have to complain👿👿👿 I never thought about leaving a review or negative review, but after she said that, I wanted to leave one👿

The front desk service attitude is very good. The room is clean and tidy. The decoration style of the hotel is very good. The breakfast is rich, with delicious noodles and wontons. I am very satisfied with the hotel I stayed in Xi'an this time.

The TV in the room was broken. Two groups of people came and couldn't fix it. They said it would be fixed the next day. I reminded the front desk before leaving the next day. It was still broken when I came back. I didn't take it to heart at all, so I had to change rooms. Environment: near the university and very close to the subway Hygiene: OK, orange flavored toiletries Service: Average Facilities: The laundry room is very convenient.

The room is clean and tidy, the smart facilities are complete, the location is superior, the breakfast is rich, and the service attitude is very good!

The bathroom drain is blocked and the soundproofing is poor. The hotel is a building with several floors. There are several elevators downstairs. You can go up to the guest room floor without a room card, which is not safe.

Hygiene: clean and tidy Environment: convenient transportation Service: thoughtful and enthusiastic Breakfast: Delicious and hearty The first choice for staying in Xi'an next time.