SHIAU HSIA
February 27, 2024
If you must stay in this hotel, get the lowest room type as its like their common tactic to give u lower grade room than the one u paid for. If u refuse, they will give u malfunction room like the one i got, water leaking from shower floor into room floor as they don't install stopper.Also, water leaking from water pipe at the sink. When we complained, their front desk acted barbaric and rudely, refuse to solve the issue until we got police involved. Then only, we were given a functional room similar to the size of our booked room past midnight. We changed hotel the next day with the help of trip.com cs as we initially book for 2 nights.