Mercure Xinyang Shengde Hotel (East High-speed Railway Station)

Mercure Xinyang Shengde Hotel (East High-speed Railway Station) Reviews

Mercure Xinyang Shengde Hotel (East High-speed Railway Station)

Intersection of new 24th Street and New 1st Road, Xinyang, ChinaView Hotel Details
Mercure Xinyang Shengde Hotel (East High-speed Railway Station)
Mercure Xinyang Shengde Hotel (East High-speed Railway Station)Mercure Xinyang Shengde Hotel (East High-speed Railway Station)Mercure Xinyang Shengde Hotel (East High-speed Railway Station)
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Mercure Xinyang Shengde Hotel (East High-speed Railway Station) Guest Reviews

4.8/5
Excellent
601 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.9
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All Reviews(601)
Positive reviews(595)
Reviews with photos/video(84)
Classy environment(96)
Awesome amenities(75)
Delicious breakfast(54)
Friendly front desk staff(49)
Offers pick-up/drop-offs(36)
Convenient parking(24)
Close to train station(17)
Perfect for business trips(13)
Negative reviews(6)
MonikaM
Deluxe Double Room
Stayed in Jul 2023
Business travellers
44 review
4.2/5
Very Good
Posted on Jul 26, 2023
Clean, nice room. Good wifi. Nice and helpfull service. Breakfest so so.
Response from Property: hi,valubable guest,i we are sorry for the inconvenient that we caused ,thank you for your kind suguestion about our restaurant ,we will renew some of the menu to be wester stlyel inmediately ,thank you for your supporting ,welcome for your next ,hope you have good life.
KimiSH
Superior Double Room
Stayed in May 2024
Family
8 review
3.7/5
Posted on May 5, 2024
not that bad
Response from Property: Hi,dear guest,thanks for your comments ,if you have any problems when you living with us, just let us know ,we will try our best to solve ,thank you for your supporting !
Osellame
Deluxe Double Room
Stayed in Jul 2021
Couples
21 review
4.0/5
Very Good
Posted on Jul 23, 2021
Just stop by one night. Convenient from highway and good hotel for the price
Response from Property: Thank you very much for you stay and look forward to you coming again . wish you a happy day . *-*
Puluowangsijin
Superior Double Room
Stayed in Apr 2024
Other
3 review
5.0/5
Outstanding
Posted on Apr 6, 2024
It was raining when I checked in. It was very warm when I entered the room. The fully automatic curtains and the voice assistant managed the air conditioner, which instantly filled my tired body with energy! There is a gym and a laundry room on the 3rd floor. I also took my change of clothes to experience it. Because I was in a hurry, there was a special staff to dry and air-dry the clothes. When I returned to the hotel, I took the clothes away. They were basically almost dry. It was considerate and convenient ❤️! The mineral water in the room is Bama Platinum Spring. There are not only Sprite and Coke, but also a special small refrigerator. In addition to sugar, coffee also has coffee companion, which is very friendly to me. Shampoo and conditioner are French brands. The bedding is also very comfortable, and the overall decoration atmosphere is very smart and comfortable. The only drawback is that the hair dryer is the kind that you have to press with your hands to have wind. The lady with long hair wants to blow dry, and her hands are sore~ But I have already reported it to the hotel front desk, and I hope it can be improved. I wanted to experience the restaurant the next day, but time was tight. I went out to do things early in the morning and couldn't catch up when I came back.
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6/15
Response from Property: Dear, first of all, thank you very much for choosing our hotel. Your love for our hotel is our motivation to move forward. As for your additional comments, we can add room cards to each room for guests free of charge. Next time you go home, we will make an extra room card for you to facilitate your travel.
Changjiani
Superior Room (2 beds)
Stayed in Apr 2024
Friends
2 review
5.0/5
Outstanding
Posted on Apr 8, 2024
Just after booking the hotel, I learned that the hotel can be picked up at the station. After calling to make an appointment, the driver came quickly. The hotel lady's service attitude was very enthusiastic. The hotel was also very clean. We were taking an exam and couldn't check out on time. The housekeeping lady helped us delay the check-out time~ Good reviews! All staff gave good reviews!
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Response from Property: Dear guest, thank you for your five-star praise! Our friends' service attitude is as good as ever! The neighborhood service we believe in has won unanimous praise from the guests who stay in our hotel. Everything is for your convenience, and our aim is to provide you with a perfect stay experience. We look forward to your visit again, and our friends are looking forward to seeing you again!
Erduoxiaojieyaoxingfu
Superior Double Room
Stayed in Apr 2024
Family
18 review
5.0/5
Outstanding
Posted on Apr 11, 2024
The next morning, I took the high-speed train, so I chose a hotel near the high-speed train station. The hotel also takes care of the pick-up and drop-off, just communicate with the front desk in advance. Next to it is the Public Security Bureau, full marks for security! The room is large and clean, the bathroom and shower room are separated, and the dry and wet are well separated. The complaint is that there is no trash can under the sink. After using it, you have to take the things you want to throw away to the trash can in the bathroom or in the house, which inevitably makes the floor wet. The takeaway is delivered to the front desk, you can go downstairs to get it yourself, or you can put it in the robot and help deliver it upstairs. The joy of the children returning to the hotel is waiting for the robot. The breakfast is buffet style, combining Chinese and Western food, and the dishes are rich.
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Response from Property: Dear sir, thank you for your full-score evaluation. Your recognition is the driving force for our progress. Sometimes, what is unforgettable at first sight is not necessarily luxury and cumbersomeness, but the warmth close to the heart. Making ordinary details exquisite and serious will form a great power. We are willing to be the guardian of warmth and simplicity in the modern hurried life. You will come, and we will always be there!
Xuanxuandemeishizhilv
Deluxe Double Room
Stayed in Feb 2024
Family
18 review
4.5/5
Great
Posted on Mar 27, 2024
After dinner, it was raining and I went straight to the hotel. The hotel sign upstairs was very eye-catching. It was next to the Public Security Bureau and had a full sense of security. The parking lot was relatively large, check-in was relatively fast, and it was arranged on the same floor. The front desk service was not bad, the room was large, and there was a sofa and coffee table. The TV was large and could be projected. There was a smart Xiaodu and a smart toilet on the table. There was a humidifier with water on the floor, which was very considerate. There were not many furnitures, but they were simple and practical. There was no carpet on the floor. There was a washbasin as soon as I entered the door, so it was inevitable that there would be some minor problems with water on the floor. The room did not need to turn on the air conditioner, it was very warm. There was no bed guard, and I always smelled a strange smell when I lay on the bed. In addition, there was a smell of smoke in the room and the corridor. My room was okay at night, and I only heard the whirring sound of the wind, which was acceptable. The other two rooms were relatively loud, and there was also noise from construction sites. Breakfast was on the first floor, with a relatively large space and average variety. The noodle stall was too busy, and a bunch of people came to ask for this and that, and then I didn't know whose it was when they were cooked. The instant noodles were half-cooked, without stew and tasteless. The fried rice was average, and the juice was too sweet, which was a bit off the mark. However, the service was still very good, and they were generally polite and checked out quickly.
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6/11
Response from Property: Dear guest, thank you very much for choosing to stay at Mercure Xinyang Station and for leaving a review in your busy schedule. We are also very sorry for the bad experience you had during your stay. During your stay, if you have any needs in the room, you can dial "0" to the front desk from the room phone. Our friends will respond to your needs and help you as soon as possible. In our corporate values, "guests first" has always been the top priority of our work. All the friends in the hotel are looking forward to your next visit.
Guest User
Family Room
Stayed in Feb 2024
Family
19 review
5.0/5
Outstanding
Posted on Feb 21, 2024
The hotel is not far from the highway exit and the high-speed rail station. Facilities: The basic facilities are relatively new and complete, especially the gym Hygiene: Both indoor and public sanitation are cleaned more carefully. The sound insulation inside the room is also good, and the room is relatively quiet.
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Response from Property: Thank you for your support and trust in Xiaomei. Xiaomei is very happy. We are committed to providing you with a warm and thoughtful stay experience. If you like Xiaomei so much, please click the love heart to collect Xiaomei! I believe Xiaomei will bring you more surprises and a warm stay experience! See you next time!
Guest User
Superior Room (2 beds)
Stayed in May 2024
Business travellers
2 review
5.0/5
Outstanding
Posted on May 15, 2024
The room is clean and tidy. Service: Good
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Anonymous User
Family Room
Stayed in Feb 2024
Family
5 review
5.0/5
Outstanding
Posted on Feb 11, 2024
Facilities: The facilities are quite complete, with everything we need. We booked a parent-child room with two beds, and the small bed has cartoon sheets. Sanitation: The sanitary conditions are OK, except for the dead corners, I am quite satisfied. Environment: The overall environment is good, the key is that it is relatively quiet and convenient for transportation. Service: The service is very good, this is the attitude we should have, thumbs up👍
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Response from Property: Dear lady, hello! Xiaomei is very happy to receive your recognition. Your satisfaction is the greatest encouragement to us. We will keep our original intention and always bring you clean hygiene, warm and considerate service. If you like us, please remember to come often!
Guest User
Superior Room (2 beds)
Stayed in Feb 2024
Friends
2 review
5.0/5
Outstanding
Posted on Feb 7, 2024
The highway was closed due to heavy snow, so I booked this hotel temporarily. It was such a pleasant surprise! The hotel facilities are very new, the decoration is also very unique, the service is warm and thoughtful, the little brother is very handsome and polite. The food delivery robot is very cute👀
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Response from Property: Thank you for your trust and love for the hotel. We have been committed to creating a warm and sweet home for you. Your comfort is our highest pursuit. We look forward to your visit again! I wish you a happy life
Wanwanbuxiangchifan
Superior Room (2 beds)
Stayed in Feb 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Feb 5, 2024
During the Spring Festival travel rush, I was trapped in Xinyang due to heavy snow in Henan. Because I couldn't get a taxi, the staff of Xinyang Huazhu Meiju sent a car to the station to pick me up at around 11pm. I couldn't leave today after checking out, so they sent another car to take me back. It was so heartwarming, and I decided to unconditionally recognize Huazhu Club! ! ! The room facilities and supporting facilities are very complete. It is also a new hotel with intelligent supporting facilities. Putting aside the heavy snow to pick up passengers, in terms of the stay experience, this price is the most cost-effective. Thank you to everyone at Xinyang Meiju~~
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Response from Property: Dear guests, hello, thank you for choosing Xiaomeijia among thousands of other hotels and for giving us your affirmation and love. Your kindness is the driving force for us to continuously improve our services. We hope to bring a super value experience to every guest and give you a unique travel life. We look forward to meeting you next time and wish you a happy life!
Guest User
Superior Room (2 beds)
Stayed in Dec 2023
Other
51 review
5.0/5
Outstanding
Posted on Dec 24, 2023
I have stayed here many times since it opened. It is not far from the highway exit. It is just a straight road from the New District Station. The location is good, in Yangshan New District. Parking is free, and there are charging piles for Weilai, so new energy vehicles can also be charged. In short, it is still OK. The food in Xinyang is good. I have a good meal every time I come here. It is a good place to stay for self-driving tours.
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Response from Property: Thank you very much for your review. We are really excited. As you have experienced, every detail is the result of the unremitting efforts and dedication of our partners. Seeing your affirmation, we are almost in tears. If you like it, please come often. We are committed to providing you with better services. I wish you a happy life~~~
Guest User
Superior Double Room
Stayed in Nov 2023
Business travellers
9 review
5.0/5
Outstanding
Posted on Nov 29, 2023
Good service, comfortable environment Send-to-station service: good skills, polite, and thoughtful service The front desk guys and girls are serious and patient The cleaning lady is also very polite and considerate The price is reasonable, and the key point is that it is the same as a five-star hotel, and soft drinks are free
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Response from Property: Dear guest: Hello! Thank you for your recognition. We sincerely hope that you will have a pleasant journey in Mercure. We have been working hard for this. Every day, the motivation for all our staff is to see the comments of recognition and support in the evaluation. This is our simple satisfaction and touching. We are grateful for your support and love along the way. We will do better and better. We look forward to your next visit with your family.
Guest User
Superior Double Room
Stayed in Nov 2023
Business travellers
1 review
5.0/5
Outstanding
Posted on Nov 19, 2023
I was quite satisfied with it overall. There is also free pick-up and drop-off at the high-speed rail station, which makes my travel very convenient. The colleagues at the front desk made me feel very warm and thoughtful from the moment I was picked up to the moment I left. During my two-day stay, the lady in the guest room was also very attentive. She found that I was used to using only one pillow and kindly helped me put it away.
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Response from Property: Thank you dear little master for your support and love for us, and thank you very much for your careful comments on Xiaomei. Sometimes, what is unforgettable at first sight does not necessarily mean luxury and cumbersomeness, but warmth close to the heart. Making ordinary details exquisite and serious will form great power. We are willing to be the guardian of warmth and simplicity in modern busy life, and look forward to your every visit!