Experience with Medina Solaria & Thalasso – Hammamet – Tunisia. Yes, the staff all around was very helpful at all times. But the downside: It’s certainly not a 5-star hotel. There is not much change in the food variety offered, be it Breakfast, Lunch or Dinner. The Director, I saw him pick up a piece of Ananas when the person was cutting in the dining area and started eating it. When I confronted him a few days later, he denied and I told him that I do not have to lie at my age and I saw you do it. He just said, Oh, maybe, I am sorry and walked away. The lady doing the fresh orange juice drank from a glass and served the same glass to a customer. Upon bringing this to the attention of the responsible, they probably changed her workstation. Didn’t see her after that. The Chef came to the layout of the buffet and saw one tray with a few pieces left and he started picking with his raw hands (no gloves) and shifting to another plate. I also told them that the staff must have gloves on. Two trays with leftover food were lying opposite the lifts on the first floor for over 24 hrs. I had to tell at the reception. The reply was, that the management does not want to employ more staff because it is not yet the season. There were coffee stains on the floor and I had to tell the room cleaner, and she did it. Didn’t see anyone come clean the corridors on any floor, they were only seen on the ground floor. There is no tea, coffee, or kettle provided in the rooms (5-star – I think they have not seen any 5-star outside of Tunis). They do not provide any toothbrushes, paste etc..?? Had to ask for it and the one they brought was an open pack with no toothpaste in there. The heating was on and they said the a/c will only be put in June. I said, is it irrespective of the room temperature? They finally got me a small fan. One lift kept breaking down and it was for the last 3 days, despite telling the management many times. I strongly suggest/recommend to avoid this hotel at any cost. Another hotel of their group called Medina Belisair & Thalaso (4-star) is far better. Their layout of the meal, variety, and presentation were far better than this 5-star one.